Try our new research platform with insights from 80,000+ expert users

OpenText Real User Monitoring vs Splunk ITSI (IT Service Intelligence) comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #44 with an average rating of 7.7, while Splunk is ranked #11 with an average rating of 8.2. OpenText holds a 0.2% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
OpenText Real User Monitoring
Read 11 OpenText Real User Monitoring reviews
  • 494 Views
  • 445 Comparison Views
58% willing to recommend
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 2,969 Views
  • 1,663 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and Splunk ITSI (IT Service Intelligence) both offer robust IT monitoring solutions. Based on user reviews, Splunk ITSI has an edge in feature set while OpenText Real User Monitoring is better for ease of deployment and customer service.

What features are offered by OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Real User Monitoring offers real-time tracking of user interactions, detailed performance analytics, and easy integration with existing systems. Splunk ITSI provides advanced anomaly detection, predictive analytics, and comprehensive dashboards. Users find more depth in the features of Splunk ITSI.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

For OpenText Real User Monitoring, users suggest enhancing visualization capabilities, expanding reporting options, and improving system monitoring depth. For Splunk ITSI, recommendations include improving scalability, simplifying the complexity of setup, and reducing resource consumption.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Real User Monitoring is praised for its straightforward deployment process and responsive customer service. Splunk ITSI is often seen as complex to deploy, with slower customer support response times. Users find OpenText more user-friendly and better supported.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Real User Monitoring is noted for competitive pricing and satisfactory ROI. Splunk ITSI, while expensive, justifies its cost with advanced features and strong performance, though some users question the high price. OpenText is seen as offering better value for money, whereas Splunk ITSI promises higher returns if fully utilized.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence) Report (Updated: July 2025).
Buyer's Guide
OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence)
July 2025
Download the complete report
Helped 860,825 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
44th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
Read full review
Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The technical support is good at resolving issues."
"The reporting feature is good for us."
"Real User Monitor has improved our productivity."
"It is a good product."
"The most valuable feature is application performance monitoring."
"With the solution, you can easily access any issues in your infrastructure."
"Very easy to implement."
"It offers near-real-time analytics, which is helpful."
More OpenText Real User Monitoring pros
"ITSI includes a feature called a glass table."
"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."
"The glass tables are very helpful."
"The most valuable features are the service analyzer and Glass Tables."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."
"The root cause analysis is very helpful for us."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"The product needs more R&D to make it easier and more compatible with other software."
"Some issues with login errors."
"The solution's technical support presents a lot of issues with too many delays."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"This technology is considered to be older."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"We would like to see support for non-Windows environments."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
More OpenText Real User Monitoring cons
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"Currently, Glass tables in ITSI only display metrics related to KPIs."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"We had issues with support that took a long time to resolve."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"Not expensive."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"If I compare with other vendors, other vendors are more expensive"
"It would have been good if the product cost was much lower."
"Splunk ITSI is a premium application and comes with a premium price tag."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Splunk ITSI is expensive."
"Pricing has some room for improvement."
"Splunk pricing is high."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
See recommendations
860,825 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
26%
Manufacturing Company
10%
Government
8%
Real Estate/Law Firm
7%
Financial Services Firm
20%
Computer Software Company
11%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
See all answers
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
See all answers
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
See all answers
 

Comparisons

OpenText SiteScope vs OpenText Real User Monitoring Logo
OpenText SiteScope vs OpenText Real User Monitoring
Compared 62% of the time
New Relic vs OpenText Real User Monitoring Logo
New Relic vs OpenText Real User Monitoring
Compared 38% of the time
More OpenText Real User Monitoring Competitors
ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence) Logo
ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)
Compared 15% of the time
Dynatrace vs Splunk ITSI (IT Service Intelligence) Logo
Dynatrace vs Splunk ITSI (IT Service Intelligence)
Compared 13% of the time
OpsRamp vs Splunk ITSI (IT Service Intelligence) Logo
OpsRamp vs Splunk ITSI (IT Service Intelligence)
Compared 10% of the time
BigPanda vs Splunk ITSI (IT Service Intelligence) Logo
BigPanda vs Splunk ITSI (IT Service Intelligence)
Compared 9% of the time
Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence) Logo
Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence)
Compared 8% of the time
More Splunk ITSI (IT Service Intelligence) Competitors
 

Product Reports

Buyer's Guide
OpenText Real User Monitoring
June 2025
OpenText Real User Monitoring reportDownload OpenText Real User Monitoring product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
June 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
No data available
 

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Avea, Maccabi Healthcare Services, TEB
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence)
July 2025
Free Report: OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence)
Find out what your peers are saying about OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: July 2025.
DOWNLOAD NOW
860,825 professionals have used our research since 2012.
See our OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence) report.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.