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OpenText Real User Monitoring vs Splunk ITSI (IT Service Intelligence) comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #44 with an average rating of 7.7, while Splunk is ranked #12 with an average rating of 8.3. OpenText holds a 0.5% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
OpenText Real User Monitoring
Read 11 OpenText Real User Monitoring reviews
  • 724 Views
  • 673 Comparison Views
58% willing to recommend
Splunk ITSI (IT Service Int...
Read 51 Splunk ITSI (IT Service Intelligence) reviews
  • 2,842 Views
  • 1,620 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and Splunk ITSI (IT Service Intelligence) both offer robust IT monitoring solutions. Based on user reviews, Splunk ITSI has an edge in feature set while OpenText Real User Monitoring is better for ease of deployment and customer service.

What features are offered by OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Real User Monitoring offers real-time tracking of user interactions, detailed performance analytics, and easy integration with existing systems. Splunk ITSI provides advanced anomaly detection, predictive analytics, and comprehensive dashboards. Users find more depth in the features of Splunk ITSI.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

For OpenText Real User Monitoring, users suggest enhancing visualization capabilities, expanding reporting options, and improving system monitoring depth. For Splunk ITSI, recommendations include improving scalability, simplifying the complexity of setup, and reducing resource consumption.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Real User Monitoring is praised for its straightforward deployment process and responsive customer service. Splunk ITSI is often seen as complex to deploy, with slower customer support response times. Users find OpenText more user-friendly and better supported.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Real User Monitoring is noted for competitive pricing and satisfactory ROI. Splunk ITSI, while expensive, justifies its cost with advanced features and strong performance, though some users question the high price. OpenText is seen as offering better value for money, whereas Splunk ITSI promises higher returns if fully utilized.

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To learn more, read our detailed OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence) Report (Updated: November 2025).
Buyer's Guide
OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence)
November 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
44th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of November 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.5%, up from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)0.7%
OpenText Real User Monitoring0.5%
Other98.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
Read full review
Ahmed Naguib - PeerSpot reviewer
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The reporting feature is good for us."
"The most valuable feature is application performance monitoring."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"Very easy to implement."
"It is a good product."
"It offers near-real-time analytics, which is helpful."
"Real User Monitor has improved our productivity."
"With the solution, you can easily access any issues in your infrastructure."
More OpenText Real User Monitoring pros
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."
"The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities; it is state-of-the-art."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"We would like to see support for non-Windows environments."
"The product needs more R&D to make it easier and more compatible with other software."
"Some issues with login errors."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"This technology is considered to be older."
"The solution's technical support presents a lot of issues with too many delays."
More OpenText Real User Monitoring cons
"It would be good if an interface was included in the next release."
"Quality-of-life features have room for improvement."
"The data recovery has room for improvement."
"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"Not expensive."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"If I compare with other vendors, other vendors are more expensive"
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Pricing has some room for improvement."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Splunk ITSI is expensive."
"Splunk ITSI is a premium application and comes with a premium price tag."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
12%
Performing Arts
12%
Hospitality Company
8%
Financial Services Firm
18%
Manufacturing Company
10%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
See all answers
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
See all answers
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
See all answers
 

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More Splunk ITSI (IT Service Intelligence) Competitors
 

Product Reports

Buyer's Guide
OpenText Real User Monitoring
October 2025
OpenText Real User Monitoring reportDownload OpenText Real User Monitoring product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
October 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
No data available
 

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Avea, Maccabi Healthcare Services, TEB
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence)
November 2025
Free Report: OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence)
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