OpenText Real User Monitoring vs Splunk ITSI (IT Service Intelligence) comparison

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Executive Summary

We performed a comparison between OpenText Real User Monitoring and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability.
To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application.""The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools.""Real User Monitor has improved our productivity.""The most valuable feature is application performance monitoring.""The technical support is good at resolving issues.""Very easy to implement.""The reporting feature is good for us."

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"The glass tables are very helpful.""The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean.""Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered.""Customers have noted the solution helps streamline incident management.""ITSI includes a feature called a glass table.""The root cause analysis is very helpful for us.""The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times.""The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."

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Cons
"This technology is considered to be older.""Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel.""Some issues with login errors.""Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely.""We would like to see support for non-Windows environments.""When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported.""One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

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"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards.""The cost of the license could be lower.""Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature.""The problem becomes the price, as Splunk is an expensive product.""Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well.""It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework.""It was an intimidating tool for us to jump into at the beginning.""The solution should integrate more features in NEAP."

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Pricing and Cost Advice
  • "The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
  • "If I compare with other vendors, other vendors are more expensive"
  • "Not expensive."
  • More OpenText Real User Monitoring Pricing and Cost Advice →

  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Real User Monitor has improved our productivity.
    Top Answer:Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel.
    Top Answer:We use Real User Monitor to monitor services and capture problems from a user perspective, such as availability issues. The reports and metrics we collect from Real User Monitor help us to improve our… more »
    Top Answer:The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes.
    Top Answer:The product is expensive. It's one of the most expensive options, although maybe not as expensive as Datadog.
    Top Answer:It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs.
    Ranking
    Views
    720
    Comparisons
    531
    Reviews
    1
    Average Words per Review
    430
    Rating
    8.0
    Views
    2,072
    Comparisons
    1,404
    Reviews
    22
    Average Words per Review
    830
    Rating
    8.0
    Comparisons
    Also Known As
    Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM, MF RUM
    Learn More
    Overview

    Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Sample Customers
    Avea, Maccabi Healthcare Services, TEB
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm31%
    Manufacturing Company12%
    Government9%
    Computer Software Company7%
    REVIEWERS
    Financial Services Firm38%
    Insurance Company13%
    Logistics Company13%
    Computer Software Company13%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company13%
    Government13%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business22%
    Midsize Enterprise11%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise8%
    Large Enterprise71%
    REVIEWERS
    Small Business10%
    Midsize Enterprise17%
    Large Enterprise72%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise7%
    Large Enterprise79%
    Buyer's Guide
    Application Performance Monitoring (APM) and Observability
    March 2024
    Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    OpenText Real User Monitoring is ranked 45th in Application Performance Monitoring (APM) and Observability with 8 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 27 reviews. OpenText Real User Monitoring is rated 6.2, while Splunk ITSI (IT Service Intelligence) is rated 8.0. The top reviewer of OpenText Real User Monitoring writes "The reports and metrics we collect help us to improve our services". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". OpenText Real User Monitoring is most compared with AppDynamics, Dynatrace, VMware Aria Operations for Applications and Honeycomb.io, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and BMC TrueSight Operations Management.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.