Splunk ITSI (IT Service Intelligence) Pros review quotes

VK
Tech Lead at Valuelabs LLP
Jun 5, 2023
I find the episode review, glass tables, and correlation search features very useful.
Jamiu Olaide - PeerSpot reviewer
Data Consultant at a tech consulting company with 1,001-5,000 employees
Jul 4, 2023
One of the excellent features is the service analyzer, which is truly impressive.
SA
Observability Platform Lead at a financial services firm with 5,001-10,000 employees
Jul 19, 2023
The glass tables are very helpful.
Learn what your peers think about Splunk ITSI (IT Service Intelligence). Get advice and tips from experienced pros sharing their opinions. Updated: September 2023.
734,678 professionals have used our research since 2012.
GJ
Splunk Architect at Wipro Limited
Jun 14, 2023
The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding.
Hari Haran. - PeerSpot reviewer
Technical Associate at Positka
Jul 27, 2023
We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming.
MS
Principle Software Engineer at a manufacturing company with 10,001+ employees
Jul 20, 2023
The solution has been stable.
Andrew Mahoski - PeerSpot reviewer
Data Engineer at Memorial Sloan-Kettering Cancer Center
Jul 20, 2023
The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean.
DV
Lead Solution Architect at a insurance company with 10,001+ employees
Jul 20, 2023
Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient.
JM
Splunk Administrator / Architect at a insurance company with 10,001+ employees
Jun 5, 2023
Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered.
NJ
Marketing Intelligence Expert at a financial services firm with 1-10 employees
Nov 28, 2022
The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times.

Splunk ITSI (IT Service Intelligence) Cons review quotes

VK
Tech Lead at Valuelabs LLP
Jun 5, 2023
Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well.
Jamiu Olaide - PeerSpot reviewer
Data Consultant at a tech consulting company with 1,001-5,000 employees
Jul 4, 2023
I believe the refresh time should be faster.
SA
Observability Platform Lead at a financial services firm with 5,001-10,000 employees
Jul 19, 2023
If the product had some prebuilt machine learning features, it would add value to our use cases.
Learn what your peers think about Splunk ITSI (IT Service Intelligence). Get advice and tips from experienced pros sharing their opinions. Updated: September 2023.
734,678 professionals have used our research since 2012.
GJ
Splunk Architect at Wipro Limited
Jun 14, 2023
Splunk ITSI generates numerous false positives and has the potential for enhancement.
Hari Haran. - PeerSpot reviewer
Technical Associate at Positka
Jul 27, 2023
We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable.
MS
Principle Software Engineer at a manufacturing company with 10,001+ employees
Jul 20, 2023
It was an intimidating tool for us to jump into at the beginning.
Andrew Mahoski - PeerSpot reviewer
Data Engineer at Memorial Sloan-Kettering Cancer Center
Jul 20, 2023
It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding.
DV
Lead Solution Architect at a insurance company with 10,001+ employees
Jul 20, 2023
It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework.
JM
Splunk Administrator / Architect at a insurance company with 10,001+ employees
Jun 5, 2023
The data recovery has room for improvement.
NJ
Marketing Intelligence Expert at a financial services firm with 1-10 employees
Nov 28, 2022
Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution.