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Splunk ITSI (IT Service Intelligence) pros and cons

Vendor: Splunk
4.1 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Splunk ITSI offers event correlation, ensuring that only one ticket is generated per issue, which reduces noise from multiple alerts.
Splunk ITSI provides a comprehensive set of features including predictive analytics, offering insight to anticipate and prevent incidents within a specific window.
Splunk ITSI supports a wide range of integrations, enabling automation of workflows and routine tasks, which facilitates time-saving operations.
Splunk ITSI's Glass Tables are valuable for visual representation, enhancing the understanding of dependencies and relationships in the environment.
Splunk ITSI's built-in calculation of health scores and service KPIs gives an advanced level of observability and enterprise security.

CONS

Splunk ITSI is considered expensive, with many users highlighting the high cost of the license as a significant drawback.
Users desire improvements in integration, as they have experienced difficulties with incorporating Splunk ITSI with other systems and connecting various components.
There are challenges related to Splunk ITSI's support, as users report delays in response times and frequent changes in technical support personnel, which complicates issue resolution.
Splunk ITSI should include more prebuilt machine learning features to enhance its capability for various use cases, which would add value for its users.
The model building and predictive analytics functions in Splunk ITSI require improvements, as users are looking for more standardized and scalable processes to prevent incidents proactively.
 

Splunk ITSI (IT Service Intelligence) Pros review quotes

reviewer1346619 - PeerSpot reviewer
Works at a tech services company with 201-500 employees
Jul 19, 2020
The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity.
reviewer1393194 - PeerSpot reviewer
IT Operations Manager at 3M Company
Jul 22, 2020
The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.
reviewer1289544 - PeerSpot reviewer
Director INTS IT Resiliency at a financial services firm with 10,001+ employees
Oct 7, 2020
We liked the built-in calculation of health scores.
Learn what your peers think about Splunk ITSI (IT Service Intelligence). Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
880,745 professionals have used our research since 2012.
MP
Splunk Consultant at Yssy
Jan 31, 2021
The flexibility to develop and consolidate many solutions into one platform is great.
Shashank Gahoi. - PeerSpot reviewer
Security Architect at a tech vendor with 10,001+ employees
Apr 25, 2022
In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results.
NB
Delivery Partner APAC and MEA at Tata Consultancy
May 26, 2022
ITSI's most valuable feature is that it's easy to integrate DLP.
Muhammad Firdaus - PeerSpot reviewer
Splunk Presales & Splunk Technical Engineer at Westcon-Comstor
Jun 12, 2022
It's scalable and expands well.
OA
Operation Manager at Totalplay
Jul 18, 2022
The observability is great and valuable.
Phanikumar Madiraju - PeerSpot reviewer
Senior consultant specialist-ITID at a financial services firm with 5,001-10,000 employees
Nov 16, 2022
The solution is easy to scale.
NJ
Marketing Intelligence Expert at a financial services firm with 1-10 employees
Nov 28, 2022
The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times.
 

Splunk ITSI (IT Service Intelligence) Cons review quotes

reviewer1346619 - PeerSpot reviewer
Works at a tech services company with 201-500 employees
Jul 19, 2020
The problem becomes the price, as Splunk is an expensive product.
reviewer1393194 - PeerSpot reviewer
IT Operations Manager at 3M Company
Jul 22, 2020
ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties.
reviewer1289544 - PeerSpot reviewer
Director INTS IT Resiliency at a financial services firm with 10,001+ employees
Oct 7, 2020
We also faced challenges relating to UI development.
Learn what your peers think about Splunk ITSI (IT Service Intelligence). Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
880,745 professionals have used our research since 2012.
MP
Splunk Consultant at Yssy
Jan 31, 2021
Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal.
Shashank Gahoi. - PeerSpot reviewer
Security Architect at a tech vendor with 10,001+ employees
Apr 25, 2022
The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards.
NB
Delivery Partner APAC and MEA at Tata Consultancy
May 26, 2022
The cost of the license could be lower.
Muhammad Firdaus - PeerSpot reviewer
Splunk Presales & Splunk Technical Engineer at Westcon-Comstor
Jun 12, 2022
We'd like them to show more inputs on the dashboard.
OA
Operation Manager at Totalplay
Jul 18, 2022
It would be good if an interface was included in the next release.
Phanikumar Madiraju - PeerSpot reviewer
Senior consultant specialist-ITID at a financial services firm with 5,001-10,000 employees
Nov 16, 2022
Splunk ITSI lacks out-of-the-box solutions for enterprise users.
NJ
Marketing Intelligence Expert at a financial services firm with 1-10 employees
Nov 28, 2022
Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution.