We performed a comparison between Dynatrace and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace outperforms Splunk ITSI in terms of AI capabilities, real user monitoring, session replay, and synthetic monitoring. It also offers good visibility and thorough scanning of services and applications. While Splunk ITSI is stable and easy to use, Dynatrace has more competitive pricing and has provided significant ROI through automation and decreased mean time to identification and repair.
"Dynatrace Appmon provides us with the ability to proactively identify issues within our systems which could be impacting our customers."
"Knowing what services are impacted by infrastructure host issues is critical to the service we offer."
"Never seen anything so complex be so simple to install."
"The most valuable features are end user visibility, Smartscape, and the entire visibility of our data center, including SQL queries."
"We have not had any stability issues with it at all. This has been the most stable solution that I have worked with."
"The visibility that it provides through the application's behavior allows us to find trends based on our customized metrics."
"I think the design is pretty scalable. It's pretty easy to add additional nodes if we need to. Also, it's easy to migrate changes from one environment to another."
"I have reduced our disruption time. With the automatic alerts, we prevent and better catch the root cause of problems."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"One of the excellent features is the service analyzer, which is truly impressive."
"I find the episode review, glass tables, and correlation search features very useful."
"The glass tables are very helpful."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"We have a lot of teams using Splunk and they would be blind without it."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"Customers have noted the solution helps streamline incident management."
"Where we are struggling is being able to pull that information out and combine it with other contextual information that we have in other sources. Mining that data in a big-data environment, and joining it together and coming up with larger types of analysis on it."
"Its infra monitoring is not that good. They are mainly into the APM environment, such as network monitoring and other things. Strong end-to-end infrastructure monitoring is missing. SNMP monitoring is currently not very good in this solution."
"Scalability has improved quite a bit from the beginning."
"When compared with other tools, the experience needs improvement. I would like them to build out the interactions and make them friendlier."
"When you're making that transition from AppMon, which is very dashboard-oriented, over to Dynatrace, which is no dashboards, there needs to be something in between so that business buys in a little bit. I would transition my dashboards over so that we don't have to recreate them, because recreating them is very difficult in Dynatrace. It's really hard to say, "Oh, the dashboards that you had on the team that you were using, you're not going to get over here." Or, "You have to re-create them all over again." People are going to ask questions about cost, who is going to do that."
"I'd like to see self-healing and I'd also like to see more automation. It looks like is that's the direction Dynatrace is heading in, in their Dynatrace product."
"I would like better plugin support, because they are constantly asking us to do plugins, saying "Yeah, we can do that. Use this plugin." Then, the moment something goes wrong with that plugin, I have no way of getting help."
"Due to the fact that you doing a lot, you have a problem with the learning curve. We're really looking for ways to make this product more accessible."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"I believe the refresh time should be faster."
"It was an intimidating tool for us to jump into at the beginning."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"The problem becomes the price, as Splunk is an expensive product."
"It would be good if an interface was included in the next release."
"Splunk ITSI consumes a lot of CPU resources."
"Quality-of-life features have room for improvement."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Dynatrace is rated 8.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Splunk APM, BMC TrueSight Operations Management and Splunk Enterprise Security. See our Dynatrace vs. Splunk ITSI (IT Service Intelligence) report.
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