We performed a comparison between OpsRamp and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Most features work fine."
"The technical support is fantastic, and they are fast to respond."
"The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful."
"The most valuable feature of this solution in my experience, is that the available reporting is quite accurate."
"The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds."
"Predictive analysis is a valued feature."
"It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features."
"We find the products seamless integration with Zendesk to be extremely valuable to our business."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"ITSI includes a feature called a glass table."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"It's scalable and expands well."
"We liked the built-in calculation of health scores."
"What's lacking in OpsRamp is process automation, and if there is, I wish there could be more of it, other than just spikes, or it would be better if the alerts can be generated based on different matrices. That option is absent in OpsRamp at the moment, and it would be valuable if that could be provided in the solution, especially if there's any kind of security issue in the VM."
"I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp."
"The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out."
"We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs."
"The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind."
"We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices."
"OpsRamp cannot be scaled for big and large company deployments."
"An area of improvement would be application monitoring."
"We have problems doing upgrades and operating alternate new versions."
"The data recovery has room for improvement."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"Splunk ITSI consumes a lot of CPU resources."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"We also faced challenges relating to UI development."
"The license cost is expensive."
"The problem becomes the price, as Splunk is an expensive product."
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OpsRamp is ranked 4th in Event Monitoring with 10 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. OpsRamp is rated 7.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of OpsRamp writes "Automates Azure resource monitoring and inventory management but slow with real-time patch status ". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". OpsRamp is most compared with ServiceNow IT Operations Management, Datadog, SolarWinds NPM, LogicMonitor and HPE OneView, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and AppDynamics. See our OpsRamp vs. Splunk ITSI (IT Service Intelligence) report.
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