BigPanda vs Splunk ITSI (IT Service Intelligence) comparison

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Executive Summary

We performed a comparison between BigPanda and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BigPanda vs. Splunk ITSI (IT Service Intelligence) Report (Updated: September 2023).
734,678 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding.""The solution is user-friendly and has good performance and certification.""The most useful feature has been the AI/ML. The way BigPanda uses the AI/ML is good compared to other SRE tools.""The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection.""A user-friendly solution.""The best of a bad lot was the error message deduping."

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"The solution has been stable.""One of the excellent features is the service analyzer, which is truly impressive.""Alerts and episodes are valuable to me.""I find the episode review, glass tables, and correlation search features very useful.""The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding.""We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming.""The observability is great and valuable.""We have a lot of teams using Splunk and they would be blind without it."

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Cons
"BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage.""The UI for this solution could be improved. It is very hard to find what you are looking for.""We had to use a partner for the deployment.""Lacks sufficient dashboard features.""BigPanda attempts a little of everything and fails at most.""The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."

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"The data recovery has room for improvement.""If the product had some prebuilt machine learning features, it would add value to our use cases.""It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding.""It would be good if an interface was included in the next release.""We'd like them to show more inputs on the dashboard.""We have problems doing upgrades and operating alternate new versions.""Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution.""Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."

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Pricing and Cost Advice
  • "The price of BigPanda is in the middle compared to other solutions."
  • "BigPanda is cheaper than the competitors."
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  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • "It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:The solution is user-friendly and has good performance and certification.
    Top Answer:It would have been good if the product cost was much lower.
    Top Answer:If the product had some prebuilt machine learning features, it would add value to our use cases. It would be very good if the product had some in-built predictive analytics and future forecasting… more »
    Ranking
    Views
    3,251
    Comparisons
    1,905
    Reviews
    6
    Average Words per Review
    336
    Rating
    6.5
    Views
    1,877
    Comparisons
    1,360
    Reviews
    16
    Average Words per Review
    766
    Rating
    8.1
    Comparisons
    Learn More
    Overview

    BigPanda Autonomous Operations platform is a cutting-edge solution that helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations.

    BigPanda’s Autonomous Operations platform increases the ease with which IT administrators are able to both manage their systems and respond to issues that arise. It combines machine learning and automation, which not only provide administrators with reliable suggestions concerning future issues that may arise, but also allows for certain tasks to be assigned to the system itself. These allow organizations to save both time and resources that can be dedicated to more critical tasks.

    BigPanda’s Autonomous Operations platform possesses a simplified and unified user interface, enabling users to manage the solution from one place. The UI allows users to view and manage all of the information and controls that IT teams need to be able to easily access, providing a level of visibility that ensures users will be able to view all of their system’s most up-to-date and critical information at any time that they wish.

    Benefits of BigPanda Autonomous Operations Platform

    Some the benefits of using BigPanda’s Autonomous Operations platform include:

    • The ability to autonomously detect and respond to IT issues. BigPanda’s Autonomous Operations software autonomously searches for and detects issues. When found, its level-zero feature can then handle elementary tasks such as threat prioritization, which would otherwise require a dedicated team to handle. The solution can be adapted to meet your organization’s specific requirements.
    • The ability to receive new threat suggestions based on historical data. Armed with this knowledge, BigPanda’s Autonomous Operations’s machine learning algorithm makes reliable predictions of issues that might come up in the future.
    • The ability to manage BigPanda’s Autonomous Operations platform and view both real-time and historical data from a single interface. BigPanda’s Autonomous Operations platform UI is a centralized location where all levels of your organization’s IT teams can view system data and manage situations that may arise. The data displayed on this interface is always up-to-date. IT teams have the latest relevant information available to them at all times without having to conduct a search.

    Reviews from Real Users

    BigPanda’s Autonomous Operations platform stands out among its competitors for a number of reasons. Two major ones are its centralized user interface and its ability to easily integrate with other security solutions. The centralized UI gives users the ability to clearly see all their alert data in a single location without having to search for it. Its easy integration allows administrators to augment their IT security capabilities when they find it necessary to do so.

    PeerSpot user Larry C., the principal engineer in charge of site operations for a tech vendor, notes this benefit when he writes, "Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."

    Another PeerSpot user, who is an independent entrepreneur in the IT environment at a tech services company, notes the flexibility of this platform when they write “BigPanda integrates well with other solutions, such as WatchGuard.”


    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Offer
    Learn more about BigPanda
    Learn more about Splunk ITSI (IT Service Intelligence)
    Sample Customers
    Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm22%
    Computer Software Company14%
    Manufacturing Company8%
    Insurance Company7%
    REVIEWERS
    Financial Services Firm38%
    Insurance Company15%
    Wholesaler/Distributor8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Computer Software Company14%
    Government13%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business45%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise10%
    Large Enterprise73%
    REVIEWERS
    Small Business9%
    Midsize Enterprise9%
    Large Enterprise82%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise7%
    Large Enterprise79%
    Buyer's Guide
    BigPanda vs. Splunk ITSI (IT Service Intelligence)
    September 2023
    Find out what your peers are saying about BigPanda vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: September 2023.
    734,678 professionals have used our research since 2012.

    BigPanda is ranked 37th in IT Infrastructure Monitoring with 6 reviews while Splunk ITSI (IT Service Intelligence) is ranked 15th in IT Infrastructure Monitoring with 17 reviews. BigPanda is rated 6.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of BigPanda writes "Enables faster on-boarding, beneficial API integration, but correlations could improve". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". BigPanda is most compared with ServiceNow, Moogsoft, PagerDuty, IBM Tivoli NetCool OMNIbus and OpsRamp, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Splunk Enterprise Security, AppDynamics and Azure Monitor. See our BigPanda vs. Splunk ITSI (IT Service Intelligence) report.

    See our list of best IT Infrastructure Monitoring vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.