The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes.
Learn what your peers think about Splunk ITSI (IT Service Intelligence). Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
Lead Solution Architect at a insurance company with 10,001+ employees
Real User
Jul 20, 2023
Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient.
The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The...
Our mean time to detect is down to five minutes.
The most valuable features are the service analyzer and Glass Tables.
The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI.
One particularly useful feature of Splunk ITSI is the ability to create custom services.
The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes.
The root cause analysis is very helpful for us.
ITSI includes a feature called a glass table.
The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean.
Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient.
The glass tables are very helpful.
One of the excellent features is the service analyzer, which is truly impressive.
I find the episode review, glass tables, and correlation search features very useful.
Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered.
The solution is easy to scale.
The observability is great and valuable.
ITSI's most valuable feature is that it's easy to integrate DLP.
In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results.
The flexibility to develop and consolidate many solutions into one platform is great.
We liked the built-in calculation of health scores.
The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.
The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity.