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MHR iTrent vs SAP SuccessFactors Employee Central comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 16, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MHR iTrent
Ranking in Cloud HCM
22nd
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
Benefits Administration (20th)
SAP SuccessFactors Employee...
Ranking in Cloud HCM
15th
Average Rating
9.0
Reviews Sentiment
4.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Featured Reviews

reviewer2215695 - PeerSpot reviewer
NA at a university with 5,001-10,000 employees
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
SP
Senior ERP Consultant at a manufacturing company with 10,001+ employees
User-friendly integration capabilities and responsive support enhance operational efficiency
SAP SuccessFactors Employee Central is cloud-based, eliminating the need for any infrastructure with readily available data centers. It is very user-friendly and integrates seamlessly with the Employee Central Payroll and all other talent modules. I have utilized the payroll integration, noting that on-premises payroll is called SAP Payroll, while when taken to the cloud, it is referred to as Employee Central Payroll, which runs on the same server and is configured on on-premises but on a different node. Within the cloud, SAP SuccessFactors Employee Central integrates with Employee Central Payroll via point-to-point applications, which push the master data from Employee Central to Employee Central Payroll, forming the bridge between these two modules.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
"MHR iTrent's functionality and the payroll part are good."
"I find SAP SuccessFactors Employee Central to be user-friendly, with a good UI, accessible through Fiori, making it easy to navigate without using T-codes."
"SAP SuccessFactors Employee Central is cloud-based, eliminating the need for any infrastructure with readily available data centers, and it is very user-friendly and integrates seamlessly with the Employee Central Payroll and all other talent modules."
 

Cons

"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
"Customer support and getting help from MHR iTrent are not great at all."
"SAP can improve RDP and reports by making them more user-friendly, as there are complex processes in understanding and handling them."
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Top Industries

By visitors reading reviews
Comms Service Provider
12%
Educational Organization
12%
Computer Software Company
11%
Manufacturing Company
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with MHR iTrent?
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particul...
What is your primary use case for MHR iTrent?
We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases ...
What advice do you have for others considering MHR iTrent?
If customer support is part of the product, I would rate it a three out of ten.
What needs improvement with SAP SuccessFactors Employee Central?
Regarding improvements or additional features for SAP SuccessFactors Employee Central, nowadays Generative AI is booming, and AI is integrated within SAP. I am planning to get certified in automati...
What is your primary use case for SAP SuccessFactors Employee Central?
SAP SuccessFactors Employee Central is essentially the master data for an employee. Compared to on-premises, it is simply OM and PA taken to the cloud and becomes the master data for an employee. R...
What advice do you have for others considering SAP SuccessFactors Employee Central?
The solution has helped to streamline organizational payroll processes. I have worked with many clients who used SAP on-premises, as well as clients with legacy systems, necessitating the retrieval...
 

Also Known As

MidlandHR iTrent, iTrent
No data available
 

Overview

 

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
Information Not Available
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881,114 professionals have used our research since 2012.