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MHR iTrent vs SAP SuccessFactors Employee Central comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 22, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MHR iTrent
Ranking in Cloud HCM
22nd
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
Benefits Administration (19th)
SAP SuccessFactors Employee...
Ranking in Cloud HCM
15th
Average Rating
8.4
Reviews Sentiment
3.3
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Featured Reviews

reviewer2215695 - PeerSpot reviewer
NA at a university with 5,001-10,000 employees
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
SajidFarooq - PeerSpot reviewer
Senior Consultant
Comprehensive payroll and reporting have improved HR insights but still require reduced duplication
There are some activities that we perform in SAP SuccessFactors Employee Central and similar activities that we must also perform in Employee Central Payroll. If information has been entered in Employee Central, why is there a need to add the same information in another module of SAP SuccessFactors? This duplication of activities is a concern we have faced. One thing is opened in SAP SuccessFactors Employee Central, and the same activity must be performed in Employee Central Payroll as well. If the product is the same and contains two to three modules, why does SAP require us to perform duplication of work under the same product? The pricing is very high. There is significant competition in the market, and we face challenges in selling the product due to the high prices that SAP is offering. SAP needs to reconsider their pricing strategy.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
"MHR iTrent's functionality and the payroll part are good."
"With just a single click, you can retrieve comprehensive information about an employee, such as their current profile, where they work, how many organizations they have changed, their years of experience, and their capacities and capabilities."
"SAP SuccessFactors Employee Central is cloud-based, eliminating the need for any infrastructure with readily available data centers, and it is very user-friendly and integrates seamlessly with the Employee Central Payroll and all other talent modules."
"I find SAP SuccessFactors Employee Central to be user-friendly, with a good UI, accessible through Fiori, making it easy to navigate without using T-codes."
"SAP SuccessFactors Employee Central is cloud-based, eliminating the need for any infrastructure with readily available data centers, and it is very user-friendly and integrates seamlessly with the Employee Central Payroll and all other talent modules."
 

Cons

"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
"Customer support and getting help from MHR iTrent are not great at all."
"There are some activities that we perform in SAP SuccessFactors Employee Central and similar activities that we must also perform in Employee Central Payroll. If information has been entered in Employee Central, why is there a need to add the same information in another module of SAP SuccessFactors?"
"SAP can improve RDP and reports by making them more user-friendly, as there are complex processes in understanding and handling them."
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Top Industries

By visitors reading reviews
Comms Service Provider
13%
Computer Software Company
9%
University
8%
Government
8%
Insurance Company
12%
Manufacturing Company
10%
Financial Services Firm
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with MHR iTrent?
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particul...
What is your primary use case for MHR iTrent?
We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases ...
What advice do you have for others considering MHR iTrent?
If customer support is part of the product, I would rate it a three out of ten.
What needs improvement with SAP SuccessFactors Employee Central?
There are some activities that we perform in SAP SuccessFactors Employee Central and similar activities that we must also perform in Employee Central Payroll. If information has been entered in Emp...
What is your primary use case for SAP SuccessFactors Employee Central?
SAP Business One targets small to medium-sized enterprises, while SAP Cloud ERP targets large enterprises. There is a clear difference between the target markets for these two products. I am curren...
What advice do you have for others considering SAP SuccessFactors Employee Central?
SAP Cloud ERP, previously called Grow with SAP, had its name changed last year in 2025. It is a complete SaaS model ERP with more modules included, such as sales, purchase, production, after-sales ...
 

Also Known As

MidlandHR iTrent, iTrent
No data available
 

Overview

 

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
Information Not Available
Find out what your peers are saying about MHR iTrent vs. SAP SuccessFactors Employee Central and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.