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SAP SuccessFactors Employee Central vs UKG comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 22, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP SuccessFactors Employee...
Ranking in Cloud HCM
12th
Average Rating
8.4
Reviews Sentiment
3.3
Number of Reviews
3
Ranking in other categories
No ranking in other categories
UKG
Ranking in Cloud HCM
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Benefits Administration (3rd), Talent Management (6th), Employee Scheduling Software (1st), Employee Time Tracking Software (2nd), HR Analytics Software (2nd), Talent Acquisition (6th), AI-Agents for HR (5th)
 

Mindshare comparison

As of August 2026, in the Cloud HCM category, the mindshare of SAP SuccessFactors Employee Central is 1.0%, up from 0.3% compared to the previous year. The mindshare of UKG is 4.8%, down from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Mindshare Distribution
ProductMindshare (%)
UKG4.8%
SAP SuccessFactors Employee Central1.0%
Other94.2%
Cloud HCM
 

Featured Reviews

SajidFarooq - PeerSpot reviewer
Senior Consultant at a consultancy with 11-50 employees
Comprehensive payroll and reporting have improved HR insights but still require reduced duplication
There are some activities that we perform in SAP SuccessFactors Employee Central and similar activities that we must also perform in Employee Central Payroll. If information has been entered in Employee Central, why is there a need to add the same information in another module of SAP SuccessFactors? This duplication of activities is a concern we have faced. One thing is opened in SAP SuccessFactors Employee Central, and the same activity must be performed in Employee Central Payroll as well. If the product is the same and contains two to three modules, why does SAP require us to perform duplication of work under the same product? The pricing is very high. There is significant competition in the market, and we face challenges in selling the product due to the high prices that SAP is offering. SAP needs to reconsider their pricing strategy.
Streamlined time tracking boosts operational efficiency across multiple regions
The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"SAP SuccessFactors Employee Central is cloud-based, eliminating the need for any infrastructure with readily available data centers, and it is very user-friendly and integrates seamlessly with the Employee Central Payroll and all other talent modules."
"With just a single click, you can retrieve comprehensive information about an employee, such as their current profile, where they work, how many organizations they have changed, their years of experience, and their capacities and capabilities."
"I find SAP SuccessFactors Employee Central to be user-friendly, with a good UI, accessible through Fiori, making it easy to navigate without using T-codes."
"Increased productivity in HR and Payroll departments."
"Customer service has been good."
"We have gone form 1200 employees processing paper reviews to having everything being online and at our finger tips."
"Customer service is excellent."
"We have been able to put responsibility out to managers to manage their employee information instead of submitting forms."
"Customer service is good."
"Customer service is good."
"Customer Service: 10+!!! Ultimate's support team is by far the best I have ever worked with."
 

Cons

"There are some activities that we perform in SAP SuccessFactors Employee Central and similar activities that we must also perform in Employee Central Payroll. If information has been entered in Employee Central, why is there a need to add the same information in another module of SAP SuccessFactors?"
"SAP can improve RDP and reports by making them more user-friendly, as there are complex processes in understanding and handling them."
"The tool needs improvement on the configuration side."
"Customer Support model could use improvement."
"The UTM option to have the option to allow a supervisor to approve only the hours worked in their department when an employee has worked in multiple jobs."
"Depending on who you get on the phone, customer service is either fantastic or non-existent."
"The setup isn't completely easy, but it's feasible to learn with time."
"Pricing is high for a limited license."
"Payment services continues to be our biggest area of concern."
"The solution could use better reporting with standard reports."
 

Pricing and Cost Advice

Information not available
"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
"The platform is not affordable but also not the most expensive."
"The pricing depends on the number of licenses we buy."
"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
"If you're going for the full suite, it can be fairly pricey."
"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
10%
Insurance Company
10%
Outsourcing Company
8%
Construction Company
13%
Financial Services Firm
12%
Comms Service Provider
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
 

Questions from the Community

What needs improvement with SAP SuccessFactors Employee Central?
There are some activities that we perform in SAP SuccessFactors Employee Central and similar activities that we must also perform in Employee Central Payroll. If information has been entered in Emp...
What is your primary use case for SAP SuccessFactors Employee Central?
SAP Business One targets small to medium-sized enterprises, while SAP Cloud ERP targets large enterprises. There is a clear difference between the target markets for these two products. I am curren...
What advice do you have for others considering SAP SuccessFactors Employee Central?
SAP Cloud ERP, previously called Grow with SAP, had its name changed last year in 2025. It is a complete SaaS model ERP with more modules included, such as sales, purchase, production, after-sales ...
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...
 

Also Known As

No data available
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Information Not Available
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about SAP SuccessFactors Employee Central vs. UKG and other solutions. Updated: June 2026.
909,679 professionals have used our research since 2012.