MHR iTrent vs UKG comparison

Read 125 UKG reviews

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MHR iTrent

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

UKG and MHR iTrent are competing in the HR solutions category. UKG has an advantage in pricing and support, while MHR iTrent's extensive features make it attractive for those investing in additional capabilities.

Features: UKG provides robust scheduling and analytics, meeting diverse industry needs. MHR iTrent offers comprehensive payroll and talent management functionalities. It generally has stronger integration capabilities, appealing to businesses seeking a wide range of HR processes on one platform.

Ease of Deployment and Customer Service: UKG provides a cloud-based deployment model, allowing faster implementation and direct customer support experiences. MHR iTrent's deployment may take longer due to on-premise customization but offers dedicated customer service for detailed setup support.

Pricing and ROI: UKG generally presents lower initial setup costs and a faster ROI with a straightforward pricing model. MHR iTrent might have a higher initial expense but offers long-term gain through extensive functionality and scalability, providing value for businesses needing comprehensive HR solutions.

To learn more, read our detailed MHR iTrent vs. UKG Report (Updated: August 2025).

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MHR iTrent vs. UKG

August 2025

Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MHR iTrent

Ranking in Benefits Administration

24th

Ranking in Cloud HCM

23rd

Average Rating

4.6

Reviews Sentiment

4.3

Number of Reviews

Ranking in other categories

No ranking in other categories

UKG

Ranking in Benefits Administration

5th

Ranking in Cloud HCM

5th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

125

Ranking in other categories

Talent Management (6th), Employee Scheduling Software (1st), Employee Time Tracking Software (2nd), HR Analytics Software (3rd), Talent Acquisition (6th)

Mindshare comparison

As of August 2025, in the Cloud HCM category, the mindshare of MHR iTrent is 0.7%, up from 0.7% compared to the previous year. The mindshare of UKG is 5.6%, up from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud HCM

Featured Reviews

reviewer2215695

NA at a university with 5,001-10,000 employees

A scalable solution with good functionalities, but customer support needs to improve

Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.

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Talia Jean Paul

Global HR UKG Specialist at a outsourcing company with 10,001+ employees

Affordable but needs to improve its stability

Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modules in different versions. With regards to the newer version, I feel the older version, which was UKG Workforce Central, was more user-friendly for the end user as opposed to the newer version, which looks a bit more complicated. When training someone who wants implementations to be done, it would be easier if you could hover above certain things, and it shows you or tells you exactly what it is. There are certain SAP modules that can be audible. If you click on it if someone is being a bit slow with regards to training, the tool will tell you what needs to be done and what needs not to be done by you, but for us, it is fine because we are in the back end with configuration and the administrators. I am talking about the need for improvements in the tool for the benefit of the end users. The explanation on UKG's community consists of training manuals and some of the other stuff that we use, and we send to our supervisors at the site. With the tool in place, catching onto white-collared employees is quicker. The tool is not quick to catch onto certain blue-collared employees in the plant or supervisors who are actually working with machinery and stuff because they are not as computer-centric as white-collared employees. If I could scan the tool across the globe with our site supervisors, there are a few loopholes in the tool. There are some issues with the tool's stability. For me, I would like someone who is building the system in the back end to know if a front-end user can manipulate the system. I am not going to rate the tool's scalability to be high. I would rate the tool's scalability to be at a mediocre level or at something like 50 percent, so there is a lot of room for improvement.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"MHR iTrent's functionality and the payroll part are good."

"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."

"The pay policies and approvals are valuable features."

"I like UKG's integration."

"We use the tool for various functions, including payroll, HR, recruiting, onboarding, and workforce management. We've implemented all these modules across all the clients I've worked with."

"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."

"Overall, I would rate UKG nine out of ten."

"The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took about a year to revamp the entire process and ensure compliance. However, once implemented, it improved employee satisfaction by saving them two whole days in the onboarding process."

"It is much easier to use and the customer service is better than our previous solution."

"The product's most valuable feature is the ability to establish connectivity between the front and the back end, particularly the single point of data entry, to minimize mistakes."

More UKG pros

Cons

"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."

"Customer support and getting help from MHR iTrent are not great at all."

"The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base."

"The system is slow sometimes."

"I would like the capability to use UKG as a single platform without the need to alternate between systems."

"The platform's features need enhancement while being used as a recruiting tool."

"UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well."

"The product's integration features need improvement."

"UKG could be a little more flexible in some areas."

"The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother."

More UKG cons

Pricing and Cost Advice

Information not available

"The platform is not affordable but also not the most expensive."

"If you're going for the full suite, it can be fairly pricey."

"The pricing depends on the number of licenses we buy."

"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."

"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."

"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."

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Top Industries

By visitors reading reviews

Educational Organization

15%

Computer Software Company

13%

Comms Service Provider

12%

Government

10%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about MHR iTrent?

MHR iTrent's functionality and the payroll part are good.

What needs improvement with MHR iTrent?

I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particul...

What is your primary use case for MHR iTrent?

We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases ...

What needs improvement with UKG?

UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.

What is your primary use case for UKG?

I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...

What advice do you have for others considering UKG?

Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...

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Product Reports

Download MHR iTrent product report

Cloud HCM

August 2025

Download UKG product report

July 2025

Also Known As

MidlandHR iTrent, iTrent

UKG Pro, UKG Dimensons, UKG Ready

Overview

iTrent is a single, web based HR, payroll, talent management and workforce planning solution supporting latest operational methodologies for managing people. From organisational planning, attraction and selection, to pay, performance management, learning and development, and retention. iTrent helps align people to organisational goals, develop talent to support future requirements and release the true value of your people.

MHR

At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful.

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College

Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon