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MHR iTrent vs SAP HCM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MHR iTrent
Ranking in Benefits Administration
24th
Ranking in Cloud HCM
23rd
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SAP HCM
Ranking in Benefits Administration
4th
Ranking in Cloud HCM
3rd
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
57
Ranking in other categories
Talent Management (3rd)
 

Mindshare comparison

As of August 2025, in the Cloud HCM category, the mindshare of MHR iTrent is 0.7%, up from 0.7% compared to the previous year. The mindshare of SAP HCM is 10.3%, down from 17.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

reviewer2215695 - PeerSpot reviewer
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
Renelia Villanueva - PeerSpot reviewer
Efficient payroll processing with comprehensive attendance management
I am currently heading the payroll benefits and HRIS team here in Manila. We are using SAP HCM on-premises, and we implemented SuccessFactors focusing on Employee Central and GMPM SAP HCM has helped a lot due to the always changing government regulations pertaining to taxation, social security…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"MHR iTrent's functionality and the payroll part are good."
"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
"It's very suitable for large, multi-geography companies but also very suitable for medium companies with multi-geography operations."
"The most valuable feature, in my view, is the level of exceptions or error messages that come back when something goes wrong."
"Technical support is excellent."
"We have features such as ABKRS based on the client's requirement, tariff and TMSTA, and so on."
"Payroll processing is my favorite HCM feature, and I like all the SuccessFactors talent modules also. SAP is making good progress on enhancements to the features in the SF modules."
"SAP HCM has a good performance."
"Scalability is excellent, and I would rate it ten out of ten."
"The tool's best feature is SAP SuccessFactors."
 

Cons

"Customer support and getting help from MHR iTrent are not great at all."
"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
"The product significantly improved our organization by automating many processes, which reduced paperwork and provided clearer, more accurate goals and competencies."
"SAP HCM cannot integrate with other third-party applications. One of the drawbacks we encounter with SAP HCM, specifically in payroll management, is the limitation regarding changing payroll areas within the same month. For instance, if an employee transitions from staff to non-staff status during the month, we face difficulties because the system doesn't allow us to change the payroll."
"The extensibility of the integration could be improved."
"It takes a long time to apply an update patch to the system."
"Its reporting feature could have customization options."
"A better user interface and greater AI integration are crucial."
"The talent modules are lacking in HCM, so I would recommend switching to SuccessFactors for talent management, but HCM excels at time management and payroll."
"SAP HCM is costly compared to other ERPs like Microsoft Dynamics or Oracle, and I would rate the cost as one out of ten."
 

Pricing and Cost Advice

Information not available
"The product is expensive."
"The cost depends on the size of the organization. Compared to others, I'd say Oracle is number one, followed by Workday and SAP HCM."
"For implementation, SAP offers little support unless you buy SAP Safeguarding from SAP Consulting."
"The pricing is around the middle, at a five out of ten. But it depends on the number of licenses. More licenses mean lower per-user costs. You need to understand how to play the volume game and the growth."
"You pay per license. There not any costs in addition to the standard licensing fees."
"The pricing depends upon the specific model and number of user accounts included in a bundle."
"In my view, this product is a waste of money for SMB because there are much better products available and licensing is an issue."
"SAP is expensive, but if you're using the product, then the expensive product becomes inexpensive. Considering its performance and features, I find it quite reasonable."
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Top Industries

By visitors reading reviews
Educational Organization
16%
Computer Software Company
13%
Comms Service Provider
12%
Government
10%
Computer Software Company
12%
Manufacturing Company
9%
Financial Services Firm
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about MHR iTrent?
MHR iTrent's functionality and the payroll part are good.
What needs improvement with MHR iTrent?
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particul...
What is your primary use case for MHR iTrent?
We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases ...
What do you like most about SAP HCM?
SAP HCM is the one of the best ERP for an organization with a small to large scale business. It has the most efficient payroll functionality. Regards : SAP HR classes in pune
What do you like most about SAP HCM?
HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources.
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
 

Comparisons

 

Also Known As

MidlandHR iTrent, iTrent
SAP Human Capital Management
 

Overview

 

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.
Find out what your peers are saying about MHR iTrent vs. SAP HCM and other solutions. Updated: July 2025.
864,155 professionals have used our research since 2012.