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MHR iTrent vs SAP HCM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MHR iTrent
Ranking in Benefits Administration
15th
Ranking in Cloud HCM
23rd
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SAP HCM
Ranking in Benefits Administration
3rd
Ranking in Cloud HCM
3rd
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
56
Ranking in other categories
Talent Management (3rd)
 

Mindshare comparison

As of May 2025, in the Cloud HCM category, the mindshare of MHR iTrent is 0.7%, up from 0.6% compared to the previous year. The mindshare of SAP HCM is 12.0%, down from 17.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

reviewer2215695 - PeerSpot reviewer
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
Renelia Villanueva - PeerSpot reviewer
Efficient payroll processing with comprehensive attendance management
I am currently heading the payroll benefits and HRIS team here in Manila. We are using SAP HCM on-premises, and we implemented SuccessFactors focusing on Employee Central and GMPM SAP HCM has helped a lot due to the always changing government regulations pertaining to taxation, social security…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"MHR iTrent's functionality and the payroll part are good."
"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
"They provide the most stable and powerful technology in the areas of human resources, information systems, and ERP."
"The master data where most of the reports were run from was the most valuable. We were quite satisfied with this module."
"HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources."
"The tool's best feature is SAP SuccessFactors."
"SAP HCM is a powerful program that can greatly benefit organizations with its comprehensive features and integrations."
"The feature I like most in SAP HCM is its effectiveness for talent management."
"The compliance management functionality is quite good."
"The integration between the different models like personnel administration, work management, payroll, and time management are the most valuable and key features."
 

Cons

"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
"Customer support and getting help from MHR iTrent are not great at all."
"Managing changes in applications can be challenging since it complicates testing and unit testing, resulting in longer testing phases. This time-consuming process often leaves little room for actual work."
"SAP HCM could improve by having more resources and making it more user-friendly. It is complex."
"SAP now does the most innovation for the cloud solution and less innovation for the on-premises client."
"The limitation of HCM compared to new-era human capital management solutions is the cost."
"The product's license is very expensive."
"The customer support from SAP is reasonable, yet I would rate it five out of ten."
"A better user interface and greater AI integration are crucial."
"The product significantly improved our organization by automating many processes, which reduced paperwork and provided clearer, more accurate goals and competencies."
 

Pricing and Cost Advice

Information not available
"The cost depends on the size of the organization. Compared to others, I'd say Oracle is number one, followed by Workday and SAP HCM."
"In my view, this product is a waste of money for SMB because there are much better products available and licensing is an issue."
"The cost of SAP HCM is high, the license should be reduced. SAP HCM has a lot of hidden costs."
"Be careful and guard against future changes in licensing."
"I believe HCM is a little expensive, but I don't know the exact price because I'm involved with the sales team. However, I think the price must be reasonable because many organizations are migrating their current ERPs to SAP. It's excellent software, and the price is competitive."
"We have an annual license for this solution, and the price depends on the number of users."
"SAP is expensive, but if you're using the product, then the expensive product becomes inexpensive. Considering its performance and features, I find it quite reasonable."
"For implementation, SAP offers little support unless you buy SAP Safeguarding from SAP Consulting."
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Top Industries

By visitors reading reviews
Educational Organization
19%
Computer Software Company
15%
Government
12%
Comms Service Provider
9%
Computer Software Company
13%
Manufacturing Company
9%
Financial Services Firm
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about MHR iTrent?
MHR iTrent's functionality and the payroll part are good.
What needs improvement with MHR iTrent?
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particul...
What is your primary use case for MHR iTrent?
We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases ...
What do you like most about SAP HCM?
SAP HCM is the one of the best ERP for an organization with a small to large scale business. It has the most efficient payroll functionality. Regards : SAP HR classes in pune
What do you like most about SAP HCM?
HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources.
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
 

Comparisons

 

Also Known As

MidlandHR iTrent, iTrent
SAP Human Capital Management
 

Overview

 

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.
Find out what your peers are saying about MHR iTrent vs. SAP HCM and other solutions. Updated: April 2025.
849,963 professionals have used our research since 2012.