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MHR iTrent vs SAP SuccessFactors comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MHR iTrent
Ranking in Cloud HCM
24th
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
Benefits Administration (25th)
SAP SuccessFactors
Ranking in Cloud HCM
2nd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
98
Ranking in other categories
Talent Management (2nd), Talent Acquisition (2nd), Global Payroll (2nd)
 

Mindshare comparison

As of September 2025, in the Cloud HCM category, the mindshare of MHR iTrent is 0.7%, up from 0.6% compared to the previous year. The mindshare of SAP SuccessFactors is 19.4%, down from 22.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Market Share Distribution
ProductMarket Share (%)
SAP SuccessFactors19.4%
MHR iTrent0.7%
Other79.9%
Cloud HCM
 

Featured Reviews

reviewer2215695 - PeerSpot reviewer
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
Renelia Villanueva - PeerSpot reviewer
Moving to a cloud-based employee portal has improved experience but user interface requires attention
I am currently handling SAP sub-modules, particularly in HR. I interface with SAP SuccessFactors modules such as Employee Central, Goals and Performance, and Talent Moving from an in-house developed employee self-service portal to a cloud-based internet solution is an improvement for us.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
"MHR iTrent's functionality and the payroll part are good."
"The performance of the solution is very good."
"The performance goals and learning management solutions are the product's most valuable features."
"Scalability-wise, I rate the solution an eight out of ten...It is a stable solution."
"It has a global database, and it is globally accessible. By using this solution, we have moved away from paper, which is a big step for us."
"In terms of user experience, it is quite good."
"SAP SuccessFactors is a very reliable and stable solution."
"It's brought to our organization a big big improvement. We would give it a good rating."
"The solution is scalable. We have about 1,300 people using the solution."
 

Cons

"Customer support and getting help from MHR iTrent are not great at all."
"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
"The process for long modules needs to be improved, because compared to how it's done with a competitor (Meta4), the competitor's process was simpler."
"Its overall integration and user experience can be improved. SuccessFactors is a system that is built out of three different systems. The elements part was bought from Plateau, and the original performance dialogue was built by SuccessFactors itself. After that, SAP bought it, and it hasn't improved in the last few years. SuccessFactors is a perfect tool if you use it the way it is meant to be, but if you start building custom sessions and try to use it differently, then it is a total mess. It is not agile. It is like an old Mastodon truck or whatever. We don't have the Employee Central and Competence Management modules. Our company made the choice to not implement the Employee Central module. We also didn't implement the Competence Management module. We use the learning module to do some competence management, but I am not that fond of it. It would have been best to have the whole suite. SAP should never sell this without selling the whole suite because it just doesn't work. The biggest gain for me would be having the possibility of doing strategic personnel planning and managing internal mobility. If it could be used for social purposes, such as creating communities and connecting with media channels, that would be perfect. It should also have the possibilities for local admin and agile product development."
"I think there is room for improvement in user friendliness. In my experience, users are sometimes confused about how to use the solution."
"SuccessFactors could be improved by making it usable on mobile and making its features less rigid."
"Language settings in the solution need to be improved."
"The product doesn't have a modernized look and is not very user-friendly like other products."
"The graphical user interface (GUI) is not very friendly. On the homepage, it is not possible to place advisories or announcements at the top."
"The complete integration process between SuccessFactors modules is not at the level that all customers expect when it comes to complete HR user experience from all angles."
 

Pricing and Cost Advice

Information not available
"If you go by best practices and do it right from the outset, the setup won't be a costly endeavor. In terms of setup, there is a lot of flexibility compared to three years ago."
"I don't want to comment on the license cost, to be honest. It could be about $1,000 approximately per customer. However, it's very flexible in terms of the licensing costs depending on the volume and depending on the deal of installation."
"We don't utilize even half of the licenses because not everyone uses them. With SAP SuccessFactors, though, we're now conducting all our performance evaluations within the system, so I suppose we're making better use of those licenses. As for SAP for employee services and internal benefits processing, we do have licenses for those but don't utilize them."
"I rate the tool's pricing a seven to eight out of ten."
"It could be cheaper."
"The licensing fees are based on the number of modules that are being used, and the number of users."
"For SAP, the product is pricey, both CAPEX and the OPEX. It's something that could be improved."
"This is a more costly solution than comparable products, and training is not available in the open-market, so this has to be purchased separately from the vendor."
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Top Industries

By visitors reading reviews
Educational Organization
15%
Computer Software Company
13%
Comms Service Provider
12%
Government
10%
Comms Service Provider
12%
Computer Software Company
10%
Manufacturing Company
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise13
Large Enterprise68
 

Questions from the Community

What needs improvement with MHR iTrent?
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particul...
What is your primary use case for MHR iTrent?
We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases ...
What advice do you have for others considering MHR iTrent?
If customer support is part of the product, I would rate it a three out of ten.
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use ...
 

Also Known As

MidlandHR iTrent, iTrent
SuccessFactors
 

Overview

 

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Find out what your peers are saying about MHR iTrent vs. SAP SuccessFactors and other solutions. Updated: July 2025.
866,324 professionals have used our research since 2012.