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MHR iTrent vs SAP SuccessFactors comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MHR iTrent
Ranking in Cloud HCM
25th
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
Benefits Administration (23rd)
SAP SuccessFactors
Ranking in Cloud HCM
1st
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
99
Ranking in other categories
Talent Management (1st), Talent Acquisition (2nd), Global Payroll (2nd)
 

Mindshare comparison

As of October 2025, in the Cloud HCM category, the mindshare of MHR iTrent is 0.7%, up from 0.7% compared to the previous year. The mindshare of SAP SuccessFactors is 19.0%, down from 22.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Market Share Distribution
ProductMarket Share (%)
SAP SuccessFactors19.0%
MHR iTrent0.7%
Other80.3%
Cloud HCM
 

Featured Reviews

reviewer2215695 - PeerSpot reviewer
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
ManujGupta - PeerSpot reviewer
Has improved employee satisfaction and streamlined real-time data management
In terms of customizations in specific modules for industry requirements, SAP SuccessFactors is much more generic and does not comply many times with industry requirements as a vertical. In my experience with SuccessFactors' analytics capabilities influencing decision-making, workforce analytics is still challenging due to customizations. It does not provide flexibility in terms of analytics, and we have to customize extensively. For the future of the product, I would like to see more AI implementation, Python integrations, and GPT integrations.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"MHR iTrent's functionality and the payroll part are good."
"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
"The most valuable features of SAP SuccessFactors are onboarding, recruiting, marketing, and performance."
"The solution is very intuitive. Many of the things we need to do are easily accessible."
"SuccessFactors' most valuable feature is performance management."
"There are a lot of features in SuccessFactors that HR can actually explore. We recently implemented a learning platform that employs the individual staff to actually manage their own learning."
"Currently, we are using the performance and goals management functionality the most. It is connected with the enterprise solution, and it is seamless. It can be easily accessed because it is available via the net. It is readily available, provided you have an internet connection. Their technical support is also very good."
"We have found objects like Foundation and MDF most valuable."
"The initial setup was pretty simple."
"Flexible with a lot of good features."
 

Cons

"Customer support and getting help from MHR iTrent are not great at all."
"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
"The user experience and interface are not user-friendly."
"I find that the website sometimes has problems loading, but I'm unsure if it's an issue with SuccessFactors. After the login, there are some connection issues. We get some errors telling us that it cannot connect to the host."
"There is not much scope for enhancements, personalization, or customization with the cloud-based variant of this solution, which could be improved."
"There are some limiting aspects to this product."
"In my experience with SuccessFactors' analytics capabilities influencing decision-making, workforce analytics is still challenging due to customizations."
"Integration between Employee Central and Compensation in SAP SuccessFactors is one area of the solution that has room for improvement."
"There are a few features that are missing. There are specific features on the HTM, such as telecom safety, that just isn't there. It's not a very detailed solution in that sense. However, it is maybe not expected to have those kinds of features on the surface level of the product."
"Some of the screens aren't that user-friendly, older employees especially have a hard time with it. They have some problems with it."
 

Pricing and Cost Advice

Information not available
"For SAP, the product is pricey, both CAPEX and the OPEX. It's something that could be improved."
"We don't utilize even half of the licenses because not everyone uses them. With SAP SuccessFactors, though, we're now conducting all our performance evaluations within the system, so I suppose we're making better use of those licenses. As for SAP for employee services and internal benefits processing, we do have licenses for those but don't utilize them."
"It is not expensive because it is a complete suite with a module-based cost."
"This is a more costly solution than comparable products, and training is not available in the open-market, so this has to be purchased separately from the vendor."
"I have raised change requests for some modules within SuccessFactors. For example, when you're using Recruiting Management, there's a feature called Interview Central you can use to reach the candidates you're interviewing. I wanted to add a writing assessment when I select the competency on that platform. It varies from consultant to consultant, depending on what module they use."
"I think the pricing is a little better than most solutions out there. There are reasonable prices when it comes to some of the modules such as the Payroll module, and for the remaining modules I believe the pricing is fair in comparison to the rest of the market."
"We have a yearly license. There are no additional costs."
"So now, SAP charges me 300 Euros for 14,000 employees. I still have to pay 2,000 euros because I'm using SAP on-prem."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Educational Organization
14%
Comms Service Provider
13%
Government
9%
Comms Service Provider
13%
Manufacturing Company
10%
Computer Software Company
10%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise13
Large Enterprise69
 

Questions from the Community

What needs improvement with MHR iTrent?
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particul...
What is your primary use case for MHR iTrent?
We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases ...
What advice do you have for others considering MHR iTrent?
If customer support is part of the product, I would rate it a three out of ten.
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use ...
 

Also Known As

MidlandHR iTrent, iTrent
SuccessFactors
 

Overview

 

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Find out what your peers are saying about MHR iTrent vs. SAP SuccessFactors and other solutions. Updated: September 2025.
871,408 professionals have used our research since 2012.