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MHR iTrent Reviews

Vendor: MHR
2.3 out of 5
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What is MHR iTrent?

iTrent is a single, web based HR, payroll, talent management and workforce planning solution supporting latest operational methodologies for managing people. From organisational planning, attraction and selection, to pay, performance management, learning and development, and retention. iTrent helps align people to organisational goals, develop talent to support future requirements and release the true value of your people.

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MHR iTrent is the #23 ranked solution in top Cloud HCM solutions and #24 ranked solution in top Benefits Administration solutions. PeerSpot users give MHR iTrent an average rating of 4.6 out of 10. MHR iTrent is most commonly compared to SAP SuccessFactors: MHR iTrent vs SAP SuccessFactors. MHR iTrent is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 16% of all views.
Buyer's Guide
Cloud HCM
July 2025
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Helped 864,722 peers since 2012

MHR iTrent mindshare

Product category:
Cloud HCM
As of August 2025, the mindshare of MHR iTrent in the Cloud HCM category stands at 0.7%, up from 0.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Cloud HCM
 
 
Key learnings from peers

Valuable Features

  • "The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
  • "MHR iTrent's functionality and the payroll part are good."

Room for Improvement

  • "MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
  • "Customer support and getting help from MHR iTrent are not great at all."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Cloud HCM Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Educational Organization
16%
Computer Software Company
13%
Comms Service Provider
12%
Government
9%
University
8%
Manufacturing Company
8%
Media Company
4%
Transportation Company
4%
Sports Company
4%
Healthcare Company
3%
Non Profit
3%
Logistics Company
2%
Financial Services Firm
2%
Legal Firm
2%
Hospitality Company
1%
Outsourcing Company
1%
Recreational Facilities/Services Company
1%
Retailer
1%
Consumer Goods Company
1%
Insurance Company
1%
Construction Company
1%
Energy/Utilities Company
1%

Compare MHR iTrent with alternative products

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Learn more about MHR iTrent

MHR iTrent was previously known as MidlandHR iTrent, iTrent.

MHR iTrent customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College

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Product Categories

Product Categories
Cloud HCM
Benefits Administration

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MHR iTrent reviews

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PeerSpot user
NA at a university with 5,001-10,000 employees
Verified user of MHR iTrent
Aug 11, 2023
A scalable solution with good functionalities, but customer support needs to improve

Pros

"MHR iTrent's functionality and the payroll part are good."

Cons

"Customer support and getting help from MHR iTrent are not great at all."

What is our primary use case?

We use the whole integrated payroll HR system. I'm more on the payroll side. They do not host us, but we host ourselves.

What is most valuable?

MHR iTrent's functionality and the payroll part are good. It was all set up before I started.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (217 words)
PeerSpot user
Contract Manager at a engineering company with 1,001-5,000 employees
Verified user of MHR iTrent
May 15, 2024
Product version discussed: 10.50.01
Offers retrospection feature calculates everything as it should have been in the correct pay period but needs to improve the customer service in particular

Pros

"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."

Cons

" MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."

What is our primary use case?

We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases being closed without resolution. The overall customer service is what we're not happy with.

What is most valuable?

The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful.

It calculates everything as it should have been in the correct pay period.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (239 words)