Contract Manager at a engineering company with 1,001-5,000 employees
Real User
Top 20
2024-05-09T10:13:15Z
May 9, 2024
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particular. MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused. Moreover, MHR iTrent is supposed to have this knowledge database, but I always struggle to find useful information there.
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
Benefits Administration enhances the efficiency of managing employee benefits, reducing errors and improving satisfaction. It offers automated solutions for handling complex benefits-related tasks, freeing up HR professionals to focus on strategic activities.Benefits Administration solutions streamline the process of managing employee benefits by automating enrollment, compliance, and reporting tasks. These solutions often integrate with existing HR and payroll systems to provide a seamless...
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particular. MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused. Moreover, MHR iTrent is supposed to have this knowledge database, but I always struggle to find useful information there.
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.