ManageEngine IT360 and New Relic compete in IT management and monitoring solutions. New Relic has the upper hand in application performance monitoring, while ManageEngine IT360 offers a broader IT operations management platform.
Features: ManageEngine IT360 includes network system monitoring, application performance, and IT service management. New Relic provides detailed application monitoring, real-time performance analytics, and scalability for cloud environments.
Room for Improvement: ManageEngine IT360 could improve its application performance monitoring, cloud integration, and user interface. New Relic may enhance network system monitoring, IT service management, and pricing flexibility.
Ease of Deployment and Customer Service: New Relic offers easy cloud-based deployment and strong customer service with extensive documentation. ManageEngine IT360 requires more complex deployment due to on-premises installation, demanding more initial setup effort.
Pricing and ROI: ManageEngine IT360 generally offers a lower initial setup cost, appealing to budget-conscious organizations. New Relic's higher initial cost is balanced by substantial ROI through its monitoring capabilities.
| Product | Market Share (%) |
|---|---|
| New Relic | 1.5% |
| ManageEngine IT360 | 0.4% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 69 |
With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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