Make vs ServiceNow Orchestration comparison

Make and ServiceNow are both solutions in the Process Automation category. Make is ranked #31 with an average rating of 8.0, while ServiceNow is ranked #10 with an average rating of 8.2. Make holds a 0.9% mindshare in PA, compared to ServiceNow’s 4.4% mindshare. Additionally, 80% of Make users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Make

Read 4 Make reviews

327 Views
48 Comparison Views

80% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,094 Views
615 Comparison Views

92% willing to recommend

Make

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow Orchestration and Make compete in the field of process automation. ServiceNow Orchestration leads in scalability and integration with enterprise systems, while Make offers greater flexibility and ease of use due to its straightforward setup and wide range of pre-built integrations.

Features: ServiceNow Orchestration offers robust integration with existing enterprise systems, allowing for strong IT workflows, advanced automation processes, and high scalability. Make provides an intuitive approach, extensive pre-built connectors, and seamless task automation across diverse applications, making it highly flexible.

Ease of Deployment and Customer Service: ServiceNow Orchestration requires comprehensive setup often suited for larger enterprises with dedicated IT teams, supported by extensive documentation and resources. Make is designed for quick deployment across businesses of varying sizes, with an accessible platform and effective support channels ensuring fast onboarding.

Pricing and ROI: ServiceNow Orchestration typically involves a higher initial investment with enterprise-level licensing costs, offering substantial ROI when integrated into large-scale IT environments. Make is more affordable with competitive pricing, appealing to small and medium-sized enterprises, and delivers significant value through cost-effective automation.

To learn more, read our detailed Make vs. ServiceNow Orchestration Report (Updated: June 2025).

Buyer's Guide

Make vs. ServiceNow Orchestration

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Make

Ranking in Process Automation

31st

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Process Automation category, the mindshare of Make is 0.9%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.4%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Yaniv Ivgi

Business Owner at Chatbot-sales

An affordable cloud solution for automation and data manipulation

Make has a single IP. We cannot use a single IP because of the security. There are a lot of crashes when you work manually. Also, they need to provide more models. When you have an error, Make should inform them with guidance before you make the mistake. There is a lot of data you can confuse.

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ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Make's front-end interface, the modular interface that it has, drag-and-drop interface, is very easy to understand, use, and integrate."

"The most valuable features of Make are the additional options when compared to other similar solutions. For example, with Google my business, you can only do certain things with Zapier, whereas with Make, you can do a little bit more."

"Make's front-end interface, the modular interface that it has, drag-and-drop interface, is very easy to understand, use, and integrate."

"Make saves a lot of time, and I have created really complex scenarios in Make."

"Great with IT processes and business processes."

"The solution effectively automates business processes."

"The product has a flexible interface for development."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"There are a lot of ready to use orchestration custom packs."

"It has competitive AI capabilities."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

More ServiceNow Orchestration pros

Cons

"Make could improve the ease of use, it can be more complicated than other solutions. There are a lot of elements that are more technical than in other solutions."

"Make can be a bit difficult to use for new users, but for someone with technical knowledge and some coding skills, it becomes manageable, especially with Make's great UI features that really help."

"The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved."

"Efficiency of some features could be improved."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"I would like a user experience module to be added."

"It is a highly complex platform to work on."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"The deployment requires awareness among the project staff."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"The price of Make is approximately $20 per month for the platform."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"Pricing is custom to every customer."

"It is not very expensive."

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Make?

I find the pricing, setup costs, and licensing costs of Make to be reasonable.

See all answers

What needs improvement with Make?

I don't think there's anything else Make needs, but one improvement could be the addition of no-code steps that can be used within Make, similar to what Zapier offers with its own actions.

See all answers

What is your primary use case for Make?

As an entrepreneur and a freelancer who also runs my own agency, I use Make to set up automations for my clients. Recently, the most use cases are of AI agent or AI calling agent, but when I starte...

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

See all answers

Comparisons

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Product Reports

Buyer's Guide

Process Automation

June 2025

Download Make product report

Buyer's Guide

ServiceNow Orchestration

May 2025

Download ServiceNow Orchestration product report

Also Known As

Integromat

No data available

Overview

Visualize everything you do

Make lets you visually build workflows to solve complex problems - the way you imagine them in your mind.

Drag and drop to connect apps
Use the playful drag-and-drop builder to connect apps in a few clicks, and build workflows called scenarios.

Design infinite workflows
Build scenarios with as many steps or apps as you need.

Watch data flow in real time
Build your scenario and watch it run in real time. Schedule your scenario to run instantly or whenever you need it.

Make

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Buan Consulting, Armadia

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Make vs. ServiceNow Orchestration

June 2025

Free Report: Make vs. ServiceNow Orchestration

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