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Make vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 11, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Make
Ranking in Process Automation
23rd
Average Rating
7.2
Reviews Sentiment
6.0
Number of Reviews
4
Ranking in other categories
AI Software Development (20th)
ServiceNow Orchestration
Ranking in Process Automation
9th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Process Automation category, the mindshare of Make is 1.1%, up from 0.7% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.2%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
ServiceNow Orchestration3.2%
Make1.1%
Other95.7%
Process Automation
 

Featured Reviews

FA
Chief Executive Officer at Ashtex Solutions
Flexibility and efficiency accelerate business processes
Make needs to put some focus on or clarify the security aspect in its documentation or website. When creating automation through these modules between two different applications, there should be clarity about whether the data is secure while passing through these automations or integrations created within Make. The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved. The operation consumption is too high and sometimes becomes a burden on the client. Make needs to review its pricing strategy since they have tough competition from n8n. Make sometimes has issues with user logins and data saving when simultaneously working on two different PCs or when two developers are working on something or some blueprint. It can lose saved data from one interface to the other, and when logging on with the same user on another workstation, it occasionally misbehaves. We were unaware that Make had its own local implementation module. They need to advertise this feature more effectively as we are developing many projects in Make and working with various clients.
Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Make's front-end interface, the modular interface that it has, drag-and-drop interface, is very easy to understand, use, and integrate."
"Make has a very good return on investment because although we pay that amount, we secure clients and the client life cycle is kept intact."
"Make's front-end interface, the modular interface that it has, drag-and-drop interface, is very easy to understand, use, and integrate."
"The most valuable features of Make are the additional options when compared to other similar solutions. For example, with Google my business, you can only do certain things with Zapier, whereas with Make, you can do a little bit more."
"The iTerm suite is also crucial for visibility and optimization."
"There are a lot of ready to use orchestration custom packs."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"Great with IT processes and business processes."
"It has competitive AI capabilities."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"The product has a flexible interface for development."
 

Cons

"Make could improve the ease of use, it can be more complicated than other solutions. There are a lot of elements that are more technical than in other solutions."
"The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved."
"The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved."
"One thing is that the platform is really slow when loading. It takes about three minutes to get to the page of an automation and start changing things."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"I would like a user experience module to be added."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
 

Pricing and Cost Advice

"The price of Make is approximately $20 per month for the platform."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"The solution is costly and orchestrations are very expensive."
"In terms of price, this solution is at the higher end of what you'll find."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"Pricing is custom to every customer."
"It is not very expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Manufacturing Company
8%
Computer Software Company
7%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for Make?
I find the pricing, setup costs, and licensing costs of Make to be reasonable.
What needs improvement with Make?
One thing is that the platform is really slow when loading. It takes about three minutes to get to the page of an automation and start changing things. That is really slow and frustrating. Another ...
What is your primary use case for Make?
In our current company, we have a funnel workflow for the people who sign up. We do certain things such as creating database entries, creating our CRM entries, and then updating the information. If...
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
 

Comparisons

 

Also Known As

Integromat
No data available
 

Overview

 

Sample Customers

Buan Consulting, Armadia
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Make vs. ServiceNow Orchestration and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.