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Laserfiche vs OpenText Documentum Content Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Laserfiche
Ranking in Enterprise Content Management
21st
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Document Management Software (9th)
OpenText Documentum Content...
Ranking in Enterprise Content Management
2nd
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Enterprise Content Management category, the mindshare of Laserfiche is 1.5%, up from 0.7% compared to the previous year. The mindshare of OpenText Documentum Content Management is 11.4%, up from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

CB
A powerful solution that offers BPM and automation to assist with our digital transformation
We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…
Salih çakır - PeerSpot reviewer
User-friendly content management but needs more customizations
We use OpenText Documentum for managing the command life cycle and for content management Documentum helps by saving time during daily operations. The product is user-friendly. The BPM side should be improved. It would be beneficial to have more ability to customize features for specific use…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is a very complete and powerful solution."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"We like Documentum for its capacity and reliability."
"OpenText Documentum has improved availability and performance in our organization."
"The stability is very good."
 

Cons

"We would like to see more features for RPA and AI."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"
"It needs a better UI and it should also be cloud-ready. The UI has not changed in years."
"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."
"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."
"It's difficult to manage and customize Documentum."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"OpenText Documentum needs to improve its support."
 

Pricing and Cost Advice

Information not available
"The product is expensive."
"The price is considered affordable now."
"It is quite an expensive product."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"OpenText Documentum's pricing is good."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
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Top Industries

By visitors reading reviews
Government
25%
Financial Services Firm
9%
University
8%
Retailer
7%
Financial Services Firm
18%
Government
13%
Computer Software Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
 

Also Known As

No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: August 2025.
865,164 professionals have used our research since 2012.