Try our new research platform with insights from 80,000+ expert users

Hyland OnBase vs Laserfiche comparison

Hyland and Laserfiche are both solutions in the Enterprise Content Management category. Hyland is ranked #6 with an average rating of 7.6, while Laserfiche is ranked #22. Hyland holds a 6.0% mindshare in ECM, compared to Laserfiche’s 2.0% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of Laserfiche users who would recommend it.
Hyland OnBase
Read 13 Hyland OnBase reviews
  • 4,371 Views
  • 2,404 Comparison Views
100% willing to recommend
Laserfiche
Read 1 Laserfiche review
  • 881 Views
  • 626 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between Hyland OnBase and Laserfiche based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, IBM, OpenText and others in Enterprise Content Management.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Enterprise Content Management Report (Updated: November 2025).
Buyer's Guide
Enterprise Content Management
November 2025
Download the complete report
Helped 879,422 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hyland OnBase
Ranking in Enterprise Content Management
6th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Business Process Management (BPM) (15th), Low-Code Development Platforms (12th)
Laserfiche
Ranking in Enterprise Content Management
22nd
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Document Management Software (9th)
 

Mindshare comparison

As of January 2026, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.0%, down from 6.6% compared to the previous year. The mindshare of Laserfiche is 2.0%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
Hyland OnBase6.0%
Laserfiche2.0%
Other92.0%
Enterprise Content Management
 

Q&A Highlights

GP
Guillermo Perez
General Manager at XIMPLEX
Nov 01, 2019
Are Laserfiche and OnBase considered eBPMs? How do they compare to AuraPortal?
I am not familiar with LaserFiche or AuraPortal, but we employ OnBase here and I am familiar with IBM's ECM platform. Without splitting too many hairs, tools like these provide a "content-enabled" workflow and are often referred to as Enterprise Content Management (ECM) systems. That is, they don't do anything until a piece of content presents itself for processing. They are very good at automating/mechanizing a wide variety of business processes that have a form (paper or electronic) associated with them. Business Process Management packages are designed to be able to create workflows that do not depend on a piece of content to function properly. So, it depends on what problem you are trying to solve. If the business process that you are trying to automate has content (forms, faxes, etc) then ECM packages like OnBase, LaserFiche, etc. might fit your need. If you need to automate processes that do not require content, then a more traditional BPM system might be required.
See all answers
 

Featured Reviews

reviewer1981395 - PeerSpot reviewer
reviewer1981395
Product owner at a computer software company with 10,001+ employees
Seamless data management enhances security while monolithic architecture and reporting need improvements
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns. Additionally, there could be more integration points with products Hyland has acquired, such as Alfresco and Nuxeo. Offering a trial version with basic features would allow users to experience the product before purchasing. I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.
Read full review
CB
Christian Begaux
Consultant DMS/ECM at NSI IT Software & Services (Cegeka Group)
A powerful solution that offers BPM and automation to assist with our digital transformation
We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."
"I like the cloud and its integrability."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"Its most valuable aspect is its flexibility"
"The most valuable features are that it's very secure and provides audit trails for our documents."
"The solution's most valuable features are integration and flexibility."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The solution is very developed and we are not taking full advantage of its functionalities."
More Hyland OnBase pros
"This is a very complete and powerful solution."
 

Cons

"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"The migration is a bit difficult in the tool."
"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
"The solution’s initial setup is a little difficult."
More Hyland OnBase cons
"We would like to see more features for RPA and AI."
 

Pricing and Cost Advice

"The tool's price is high."
"OnBase is reasonably priced."
"The solution costs around $6,000 per month."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
Information not available
report
See which vendors are best for you
Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
See recommendations
879,422 professionals have used our research since 2012.
 

Answers from the Community

GP
Guillermo Perez
General Manager at XIMPLEX
Nov 1, 2019
Nov 1, 2019
Are Laserfiche and OnBase considered eBPMs? How do they compare to AuraPortal?
I am not familiar with LaserFiche or AuraPortal, but we employ OnBase here and I am familiar with IBM's ECM platform. Without splitting too many hairs, tools like these provide a "content-enabled" workflow and are often referred to as Enterprise Content Management (ECM) systems. That is, they don't do anything until a piece of content presents itself for processing. They are very good at automa...
See 2 answers
PD
Phillip Downard
Account Executive / Business Partnerships at a healthcare company with 51-200 employees
Nov 1, 2019
Laserfiche and OnBase can both be classified as such. They both run very robust Business Process Management applications. I personally know that the Laserfiche application has grown enormously over the past few years and is classified by the Gartner Group as one of the leaders in the industry. If you would like more specifics I would gladly discuss with you but would require a few more details.
Read full answer
it_user1081452 - PeerSpot reviewer
it_user1081452
Director Of Information Technology at a tech company with 51-200 employees
Nov 1, 2019
I am not familiar with LaserFiche or AuraPortal, but we employ OnBase here and I am familiar with IBM's ECM platform. Without splitting too many hairs, tools like these provide a "content-enabled" workflow and are often referred to as Enterprise Content Management (ECM) systems. That is, they don't do anything until a piece of content presents itself for processing. They are very good at automating/mechanizing a wide variety of business processes that have a form (paper or electronic) associated with them. Business Process Management packages are designed to be able to create workflows that do not depend on a piece of content to function properly. So, it depends on what problem you are trying to solve. If the business process that you are trying to automate has content (forms, faxes, etc) then ECM packages like OnBase, LaserFiche, etc. might fit your need. If you need to automate processes that do not require content, then a more traditional BPM system might be required.
Read full answer
 

Top Industries

By visitors reading reviews
Government
13%
Financial Services Firm
12%
Computer Software Company
9%
Healthcare Company
8%
Government
21%
University
9%
Financial Services Firm
8%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise8
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?
I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...
See all answers
What needs improvement with Hyland OnBase?
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...
See all answers
What is your primary use case for Hyland OnBase?
I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.
See all answers
Ask a question
Earn 20 points
 

Comparisons

OpenText Content Management vs Hyland OnBase Logo
OpenText Content Management vs Hyland OnBase
Compared 10% of the time
Alfresco vs Hyland OnBase Logo
Alfresco vs Hyland OnBase
Compared 9% of the time
OpenText Documentum Content Management vs Hyland OnBase Logo
OpenText Documentum Content Management vs Hyland OnBase
Compared 9% of the time
IBM FileNet vs Hyland OnBase Logo
IBM FileNet vs Hyland OnBase
Compared 7% of the time
SharePoint vs Hyland OnBase Logo
SharePoint vs Hyland OnBase
Compared 6% of the time
More Hyland OnBase Competitors
OpenText Documentum Content Management vs Laserfiche Logo
OpenText Documentum Content Management vs Laserfiche
Compared 16% of the time
SharePoint vs Laserfiche Logo
SharePoint vs Laserfiche
Compared 15% of the time
Microsoft Purview Data Lifecycle Management vs Laserfiche Logo
Microsoft Purview Data Lifecycle Management vs Laserfiche
Compared 11% of the time
DocuWare vs Laserfiche Logo
DocuWare vs Laserfiche
Compared 9% of the time
M-Files vs Laserfiche Logo
M-Files vs Laserfiche
Compared 6% of the time
More Laserfiche Competitors
 

Product Reports

Buyer's Guide
Hyland OnBase
December 2025
Hyland OnBase reportDownload Hyland OnBase product report
Buyer's Guide
Enterprise Content Management
November 2025
Laserfiche reportDownload Laserfiche product report
 

Also Known As

OnBase
No data available
 

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Powerful Document Management Software and Agile Enterprise Content Management Solutions

Laserfiche
 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse
Buyer's Guide
Enterprise Content Management
November 2025
Download Free Report
Find out what your peers are saying about Microsoft, IBM, OpenText and others in Enterprise Content Management. Updated: November 2025.
DOWNLOAD NOW
879,422 professionals have used our research since 2012.
See our list of best Enterprise Content Management vendors.

We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.