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Kentik vs ScienceLogic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Kentik reduces costs and improves latency in expensive transit areas, enhancing operational efficiency and security for users.
Sentiment score
7.5
ScienceLogic enhances service quality, reduces incidents, and strengthens brand reputation, making it valuable for enterprises despite initial costs.
In production environments, especially for service providers on IP networks and data centers, Kentik helps in reducing the time to identify and resolve issues.
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
 

Customer Service

Sentiment score
8.6
Kentik's customer service is praised for quick, expert responses, proactive communication, and effective problem resolution, fostering positive relationships.
Sentiment score
7.8
ScienceLogic's support team is praised for professionalism and expertise, despite occasional delays, ensuring quick resolutions and customer satisfaction.
I have mostly used forums for any support needed because the setup is straightforward and the documentation is quite good.
I received excellent support from ScienceLogic.
Problems with Skylar may require longer wait times due to limited resource expertise.
 

Scalability Issues

Sentiment score
8.6
Kentik excels in scalable, flexible integration with global infrastructures, providing seamless adaptability for diverse, enterprise-level data management needs.
Sentiment score
6.9
ScienceLogic effectively handles global scalability, despite some hardware challenges, and supports enterprise growth with customizable automation features.
Kentik's integration with Kubernetes makes scaling easier.
 

Stability Issues

Sentiment score
8.1
Kentik is highly reliable, with prompt issue resolution and communication, ensuring minimal impact and user satisfaction despite occasional bugs.
Sentiment score
7.1
ScienceLogic is stable and scalable, though occasional bugs occur during upgrades; users rate its stability between six and nine.
In production, however, dimensioning of the underlying platforms is something to be mindful of.
The stability rating is nine out of ten, acknowledging some bugs, but indicating these are minor issues.
 

Room For Improvement

Kentik users seek improvements in user management, interface, security, AI integration, cost analysis, and better support across time zones.
ScienceLogic needs better reporting, user interface, vendor support, simpler integration, improved API, and efficient application monitoring for enterprises.
More work is required to integrate AI for troubleshooting, simplifying root cause analysis, and providing suggested solutions for network issues.
While some other companies have easier APIs, using this solution demands significant expertise.
If the knowledge for implementation could be spread through articles, it would reduce this dependency.
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
 

Setup Cost

Kentik's pricing varies by device type and scale, offering discounts for education and bulk purchases with flexible contracts.
ScienceLogic offers flexible yet potentially high pricing, starting at $25K, with costs based on device count and features.
The pricing is good and aligns with the market target.
Kentik’s pricing is competitive in the marketplace.
ScienceLogic is not that expensive and is cost-effective overall.
It could be cheaper.
 

Valuable Features

Kentik offers real-time traffic analysis, customizable dashboards, anomaly detection, and flexibility, enhancing network management and security efficiently.
ScienceLogic provides scalable, customizable monitoring with advanced analytics and integration, enhancing service delivery through intuitive and flexible solutions.
One of the most valuable features of Kentik, especially for service providers, is its ability to visualize all the BGP peering and the status of the BGP peering platform.
The most important feature is cybersecurity.
Notably, its automation features, such as Runbook action, enable domain experts like me to execute one-click automation solutions, which contributes significantly to reducing MTTR.
The solution excels in three areas: application monitoring, server monitoring, and network performance monitoring.
The CMDB update and the automatic CMDB update are valuable.
 

Categories and Ranking

Kentik
Ranking in Network Monitoring Software
32nd
Average Rating
9.2
Reviews Sentiment
7.4
Number of Reviews
15
Ranking in other categories
Distributed Denial-of-Service (DDoS) Protection (16th)
ScienceLogic
Ranking in Network Monitoring Software
25th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
45
Ranking in other categories
Event Monitoring (7th), Unified Communications Monitoring (1st), Server Monitoring (12th), IT Infrastructure Monitoring (22nd), IT Operations Analytics (7th), Cloud Monitoring Software (18th), AIOps (7th)
 

Mindshare comparison

As of May 2025, in the Network Monitoring Software category, the mindshare of Kentik is 0.8%, up from 0.7% compared to the previous year. The mindshare of ScienceLogic is 1.3%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

ADRIANA SALDARRIAGA TOBON - PeerSpot reviewer
Client experience and cybersecurity have improved with an easy setup
The solution is valuable for client experience, especially in the financial sector. The most important feature is cybersecurity. The pricing is good, but the functionality is the most important aspect for clients. The solution is easy to deploy and requires only one person to set up, making it easy and quick. Overall, the ease of use and the fact that it meets client expectations are major positives.
Michael Wenn - PeerSpot reviewer
Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement
There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
11%
Manufacturing Company
8%
Comms Service Provider
7%
Computer Software Company
13%
Financial Services Firm
13%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Kentik?
It offers a simple yet powerful feature of classifying applications, going beyond basic statistics.
What is your experience regarding pricing and costs for Kentik?
The pricing is good and aligns with the market target.
What needs improvement with Kentik?
The product could strive for more improvements to become closer to perfect.
What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
What is your experience regarding pricing and costs for ScienceLogic?
ScienceLogic is not that expensive and is cost-effective overall.
What needs improvement with ScienceLogic?
ScienceLogic is working towards a kind of AI, DKAIRA enablement, but I find one dependency is the frequent need to rely on professional services. If the knowledge for implementation could be spread...
 

Comparisons

 

Overview

 

Sample Customers

Pandora, Yelp, Neustar, Box, University of Washington, Zoom, Tata, and Cogent. 
Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
Find out what your peers are saying about Kentik vs. ScienceLogic and other solutions. Updated: April 2025.
850,760 professionals have used our research since 2012.