There's always room for improvements and better relations when using any kind of product. We faced some issues with Kentik UI and alerting, which we asked them to fix, and they succeeded. They have come up with a new product called NMS, which had many things needing improvement in the beginning, but they improved it in later versions. They keep improving their product, but currently, I don't find anything causing issues in our environment.
BDM at a comms service provider with 11-50 employees
Real User
Top 20
Apr 24, 2025
In recent months, I've noticed that while the industry is trending towards AI, Kentik has room for improvement in this area. Specifically, more work is required to integrate AI for troubleshooting, simplifying root cause analysis, and providing suggested solutions for network issues. Although Kentik has a market presence, it lags behind Selector AI, which is a leader in integrating AI to support network operations.
Sometimes, the tool has complications, so we must deal with the additional support from the tool's end. We have the L3 and L4 support, but we have to get expertise in a different time zone, which is a problem.
Marketing Manager at a manufacturing company with 5,001-10,000 employees
Real User
May 17, 2023
Customers usually need more information to effectively use this solution. So, simplifying it could be an area of improvement. Moreover, I consider the pricing model as an area for improvement. The product is expensive. It could be more cost-effective.
Director - Site Reliability Engineering at a media company with 1,001-5,000 employees
Real User
Dec 15, 2019
I believe they're already working on this, but I would love for them to create better integrations from network flow data to application performance — tracing — so that we could overlay that data more readily. With more companies going hybrid, flow logs and flow data, whether it be VPC or on-prem, matched with application performance and trace data, is pretty important. The other area would be supplanting companies like SevOne and other companies that are really good in the NMS space, specifically for SNMP data.
Version 4 of the platform is good and going in the right direction. It's starting to answer questions before they're asked. The mindset to date has been, "Hey I've got a question. Let me go Kentik to get the answer." They're moving more in a direction where they are saying, "Hey, here's information that you may be interested in or may need," before the question has to explicitly be asked. Continuing to move in that direction would be a good thing.
Area Controller at a computer software company with 5,001-10,000 employees
Vendor
Dec 12, 2019
They've added a lot of features in the beta product that is coming out, things we told them about before. We asked for a way, regarding the potential networks that exist, to hook Kentik up with external tools like peering DBs to correlate things together and see what we can do. They've been working on a cost calculator, which would be great for us, so we don't have to do it ourselves. This is all in the beta now. Those have been my main issues so far, and since we're not a super-large, global internet service provider, we probably use 20 percent of all the features, or even less. So there aren't any major issues that annoy me on a day-to-day basis. We're extremely happy and it seems like they're listening to whatever feedback we have given in the past.
The only downside to Kentik, something that I don't like, is that it's great that it shows you where these anomalies lie, but it's not actionable. Kentik is valuable, don't get me wrong, but if it had an actionable piece to it... I keep telling them, "Man, you need to find a way to make it actionable because if you could actually mitigate, it'd be huge what you guys could do." The way things are, we have to have some sort of DDoS mitigation, like Arbor or something of that nature. Once the anomaly is detected, that's great, but then you have to mitigate. If Kentik had mitigation, or if they could acquire a solution and throw it onto their platform and have that portion available, that would be huge.
Manager, Automation Tools at a computer software company with 1-10 employees
Real User
Sep 26, 2019
There is room for improvement around the usability of the API. It's a hugely complex task to call it and you need a lot of backing to be able to do it. I should say, as someone who's not in networking, maybe it's easier for people who are in networking, but for me that one part is not very user-friendly.
Director, Backbone Engineering at a computer software company with 10,001+ employees
Real User
Sep 25, 2019
I've checked out the V4 version of the interface and it's still a little bit clunky for me to use. I still go back to the old interface. That's definitely one that they still need to work on. It doesn't seem like everything that you get in the V3, the older interface, is there. For instance, I was trying to add a user or do the administrative tasks in V4, and I couldn't figure out where I was supposed to do that. The interface just wasn't working for me so I went back to V3 to do that stuff. Also, with the alerting page, that traffic overview page, sometimes I really want to share it with someone. Usually, you can get a quick URL on most of the other pages to share that particular view, but I can't do that on the traffic overview page that is given to me from an alert. That would be really helpful.
Kentik's AIOps Network Traffic Intelligence platform unifies network operations, performance, security, and business intelligence. With a purpose-built big data engine delivered as public or private SaaS, Kentik captures a high-resolution view of actual network traffic data and enriches it with critical application and business data, so every network event or analysis can be tied to revenue & costs, customer & user experience, performance & risk.
There's always room for improvements and better relations when using any kind of product. We faced some issues with Kentik UI and alerting, which we asked them to fix, and they succeeded. They have come up with a new product called NMS, which had many things needing improvement in the beginning, but they improved it in later versions. They keep improving their product, but currently, I don't find anything causing issues in our environment.
In recent months, I've noticed that while the industry is trending towards AI, Kentik has room for improvement in this area. Specifically, more work is required to integrate AI for troubleshooting, simplifying root cause analysis, and providing suggested solutions for network issues. Although Kentik has a market presence, it lags behind Selector AI, which is a leader in integrating AI to support network operations.
The product could strive for more improvements to become closer to perfect.
Sometimes, the tool has complications, so we must deal with the additional support from the tool's end. We have the L3 and L4 support, but we have to get expertise in a different time zone, which is a problem.
Customers usually need more information to effectively use this solution. So, simplifying it could be an area of improvement. Moreover, I consider the pricing model as an area for improvement. The product is expensive. It could be more cost-effective.
I believe they're already working on this, but I would love for them to create better integrations from network flow data to application performance — tracing — so that we could overlay that data more readily. With more companies going hybrid, flow logs and flow data, whether it be VPC or on-prem, matched with application performance and trace data, is pretty important. The other area would be supplanting companies like SevOne and other companies that are really good in the NMS space, specifically for SNMP data.
Version 4 of the platform is good and going in the right direction. It's starting to answer questions before they're asked. The mindset to date has been, "Hey I've got a question. Let me go Kentik to get the answer." They're moving more in a direction where they are saying, "Hey, here's information that you may be interested in or may need," before the question has to explicitly be asked. Continuing to move in that direction would be a good thing.
They've added a lot of features in the beta product that is coming out, things we told them about before. We asked for a way, regarding the potential networks that exist, to hook Kentik up with external tools like peering DBs to correlate things together and see what we can do. They've been working on a cost calculator, which would be great for us, so we don't have to do it ourselves. This is all in the beta now. Those have been my main issues so far, and since we're not a super-large, global internet service provider, we probably use 20 percent of all the features, or even less. So there aren't any major issues that annoy me on a day-to-day basis. We're extremely happy and it seems like they're listening to whatever feedback we have given in the past.
The only downside to Kentik, something that I don't like, is that it's great that it shows you where these anomalies lie, but it's not actionable. Kentik is valuable, don't get me wrong, but if it had an actionable piece to it... I keep telling them, "Man, you need to find a way to make it actionable because if you could actually mitigate, it'd be huge what you guys could do." The way things are, we have to have some sort of DDoS mitigation, like Arbor or something of that nature. Once the anomaly is detected, that's great, but then you have to mitigate. If Kentik had mitigation, or if they could acquire a solution and throw it onto their platform and have that portion available, that would be huge.
I would like to see them explore the area of cost analysis.
There is room for improvement around the usability of the API. It's a hugely complex task to call it and you need a lot of backing to be able to do it. I should say, as someone who's not in networking, maybe it's easier for people who are in networking, but for me that one part is not very user-friendly.
I've checked out the V4 version of the interface and it's still a little bit clunky for me to use. I still go back to the old interface. That's definitely one that they still need to work on. It doesn't seem like everything that you get in the V3, the older interface, is there. For instance, I was trying to add a user or do the administrative tasks in V4, and I couldn't figure out where I was supposed to do that. The interface just wasn't working for me so I went back to V3 to do that stuff. Also, with the alerting page, that traffic overview page, sometimes I really want to share it with someone. Usually, you can get a quick URL on most of the other pages to share that particular view, but I can't do that on the traffic overview page that is given to me from an alert. That would be really helpful.