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ISL Online vs Zoho Assist comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 22, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
296
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
ISL Online
Ranking in Remote Access
21st
Average Rating
9.8
Reviews Sentiment
7.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Zoho Assist
Ranking in Remote Access
35th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.2% compared to the previous year. The mindshare of ISL Online is 1.0%, up from 0.8% compared to the previous year. The mindshare of Zoho Assist is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
ErikDas - PeerSpot reviewer
Easy to deploy, stable, scalable and safe
I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.
Muljo Witono - PeerSpot reviewer
Secure, reliable, and great for remote access
It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would rate the stability of Microsoft Intune nine out of ten."
"Its protection policies are most valuable. It protects mobile devices as well as individual apps. It is pretty scalable, and its documentation is also pretty good. It is also pretty straightforward to deploy."
"The solution has significantly improved managing a diverse range of devices. We have observed enhancements across Android, iOS, and Windows devices."
"As an IT administrator, I appreciate Intune's ability to implement granular device-level policies for our organization's employees."
"Intune's compliance features are valuable because they allow immediate visibility into ongoing situations."
"We work completely in a Microsoft environment. Its interface is similar to other Microsoft solutions that we are using such as Microsoft Defender. So far, for our administrators, it is easy to use."
"It works pretty well for us."
"It is a very stable and scalable cloud-only solution."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"It's much easier to connect with other services, and it's working great. We haven't had any problems."
"I personally really appreciate the file transfer feature as it is really easy to use."
"We can also monitor our systems at any time from practically anywhere."
"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"Setting up the solution is easy and there's no maintenance involved."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"The most valuable feature is safety."
"It is a scalable solution. "
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"Technical support is easy to reach."
 

Cons

"Reporting can be better. Only global administrators can see detailed reports at the moment, and I don't want to use the global admin."
"Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola."
"It needs certificate provisioning for S/MIME purposes."
"Microsoft Intune could be improved by adding short video tutorials or direct links to Microsoft articles in the information button."
"In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them. Just configuring Windows, Azure, or Active Directory doesn't enroll the devices. We need easy enrollment for Windows."
"In terms of what can be improved, I am looking for better enhancements regarding Apple management, not only on the mobile device, but also on the laptop."
"It would be better if they can reduce the cost of the license."
"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"They need to better advertise the features."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"There could be a section in the menu describing the new features and changes."
"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."
"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"It would be helpful if they had iSupport for supporting Apple phones."
"It could be integrated with IT management tools."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
 

Pricing and Cost Advice

"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."
"All security solutions worldwide are expensive. Microsoft has allowed a small scale of features within Microsoft Intune for cost-efficient solutions. If you want the full suite, you need to invest more to gain better security features."
"The product is expensive."
"The price of Microsoft Intune is reasonable."
"The pricing for Intune and the competitor products are all within the same range, there is no true advantage when it comes to cost."
"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."
"The tool is cheaper than our company's other MDM tools."
"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."
"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."
"Its scalability depends on the business model we purchase."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
9%
Government
8%
Computer Software Company
20%
Comms Service Provider
12%
Performing Arts
9%
University
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
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Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about ISL Online vs. Zoho Assist and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.