No more typing reviews! Try our Samantha, our new voice AI agent.

ISL Online vs Zoho Assist comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 22, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
344
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
ISL Online
Ranking in Remote Access
30th
Average Rating
9.8
Reviews Sentiment
7.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Zoho Assist
Ranking in Remote Access
36th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Remote Access category, the mindshare of Microsoft Intune is 8.0%, down from 10.7% compared to the previous year. The mindshare of ISL Online is 1.1%, down from 1.2% compared to the previous year. The mindshare of Zoho Assist is 1.3%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune8.0%
ISL Online1.1%
Zoho Assist1.3%
Other89.6%
Remote Access
 

Featured Reviews

Abhinandan Yadav - PeerSpot reviewer
Network Security Engineer at Arrow PC Network Pvt Ltd
Modern endpoint management has transformed onboarding and strengthened remote security controls
The features of Microsoft Intune are straightforward, including Windows Autopilot, zero-touch deployment, centralized device management, and conditional access security controls. Using zero-touch deployment and Windows Autopilot in Microsoft Intune has significantly improved my workflow and organization. New laptops are shipped directly to users with no IT handling needed, and there is no manual imaging or configuration required. These features have a real impact. They save hours of manual setup per device, reduce dependency on the IT team for basic provisioning, and ensure every system is configured consistently and securely. Microsoft Intune has positively impacted my organization by improving device management. Devices are managed from a single cloud console. It has reduced manual work for provisioning and configuration. It has faster onboarding using Autopilot. It has enhanced security posture through enforced compliance policies, encryption, antivirus, and password rules. Conditional access ensures only trusted devices can access resources. I have better support for remote users, as devices can be managed from anywhere with no dependency on office network or VPN for basic management. It has easy troubleshooting and policy updates.
ErikDas - PeerSpot reviewer
Owner at Cherub
Easy to deploy, stable, scalable and safe
I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.
Muljo Witono - PeerSpot reviewer
CEO and Owner at PT Solusindo Total Teknikatama
Secure, reliable, and great for remote access
It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The policy and compliance monitoring of devices and the software deployment are most valuable."
"The solution is easy to use and it has good performance."
"The dashboards, the security, and the customization capabilities work very well for us."
"Intune's most valuable features are the device, compliance, and configuration policies."
"Mobile device management is most valuable."
"No one can compete with Microsoft when it comes to price, and the features it is offering."
"Overall, I like Intune as a solution and would rate it nine out of ten."
"Intune is a good product for UEM, which is helpful for Windows 10 management."
"Overall, we are very pleased with this solution, for us, it simply works 99.9% of the time."
"We are just much more responsive, we can be faster, and we can support our customers in a better way because when they have a problem, we can be on their computer immediately."
"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"Without ISL Online, I would not be able to work from home."
"Good communication is a key to good business and ISL helps a lot."
"ISL Online is easy to use and it provides a single platform for various challenges we face in IT."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"For five years of using the product, there are no issues; there are no bugs or glitches, and it doesn't crash or freeze."
"It is a scalable solution. "
"Technical support is easy to reach."
 

Cons

"It would be beneficial to have a more straightforward understanding of Intune's capabilities, presented in a simplified manner."
"Issues such as Windows 32 app failures occur frequently, and detailed manual detection rules are often necessary."
"There have been instances where enrolling devices should take 10 minutes but ends up taking an hour due to various issues."
"Data leak prevention can be integrated into it. Currently, it does not have data leak prevention."
"Logs and similar deployment/remediation detail for application delivery to Windows 10 computers should to be improved Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."
"Reporting in Microsoft solutions is pathetic. With Intune, I'm getting a free inventory tool, but I don't get a reporting tool. When I go to Intune, I can see one machine's entire data in terms of the hardware and the software running on it, but I cannot generate a report for all the machines in the organization. The reporting is the only feature holding back the functionality that is already there."
"Most of the customers in the business do not use Intune because it doesn't support that much policy for Android."
"Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"I would like to be able to access and manage all brands of smartphones."
"What bothered me the most was that when I connected to the computer at the office, I was afraid that someone would turn on the monitor and watch what I was doing."
"Updating the program could be improved. When they're pushing updates, you don't really know that there's an update available."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"There could be a section in the menu describing the new features and changes."
"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."
"It could be integrated with IT management tools."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
"Support could be more knowledgeable."
 

Pricing and Cost Advice

"Intune is included in the Microsoft 365 licensing package that we have."
"The solution is cost-efficient."
"The overall pricing of Microsoft Intune is good for companies that have big IT budgets, 3,000 or more users and devices."
"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."
"With one user base license, we can use Intune for up to five devices. However, with Soti MobiControl, each license is tied to a single device, meaning one license is dedicated to one device only."
"The price is very reasonable."
"I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall."
"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."
"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."
"Its scalability depends on the business model we purchase."
report
Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
890,027 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
Performing Arts
13%
Comms Service Provider
13%
Computer Software Company
7%
Construction Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business129
Midsize Enterprise55
Large Enterprise170
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise1
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
Ask a question
Earn 20 points
Ask a question
Earn 20 points
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about ISL Online vs. Zoho Assist and other solutions. Updated: April 2026.
890,027 professionals have used our research since 2012.