No more typing reviews! Try our Samantha, our new voice AI agent.

ISL Online vs Zoho Assist comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 22, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
336
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
ISL Online
Ranking in Remote Access
30th
Average Rating
9.8
Reviews Sentiment
7.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Zoho Assist
Ranking in Remote Access
36th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.2%, down from 10.7% compared to the previous year. The mindshare of ISL Online is 1.0%, down from 1.2% compared to the previous year. The mindshare of Zoho Assist is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune9.2%
ISL Online1.0%
Zoho Assist1.2%
Other88.6%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
ErikDas - PeerSpot reviewer
Owner at Cherub
Easy to deploy, stable, scalable and safe
I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.
HT
Senior ZOHO Consultant at self-employed
Inexpensive with useful screen monitoring and screen sharing capabilities
I'm using the latest version of the solution. I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful. I'd rate the product nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The valuable feature of this solution is its ease of use."
"Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest."
"Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."
"The Autopilot feature is fantastic. It is a Microsoft product, so it deals best with Microsoft operating systems, but it can integrate with iOS, Mac OS, Linux, and Android."
"Microsoft Intune is unique in providing management for all operating systems, including macOS, Linux, Android, and iOS."
"Users can make screenshots, and devices only need the minimal version of iOS."
"This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions."
"The feature that we can deploy policies and configuration settings and it will be applied to every user who is connected to it around the world just with an internet connection is very good."
"ISL is a fundamental partner for us since, throughout all these years, it has allowed us to grow and solve the problems of our customers and their users in a very fast and agile way without having to move, even providing service abroad."
"The stability is great; reliability is what's very important to me, as well as security, and this solution may have only had one instance of downtime in 14 years."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"Setting up the solution is easy and there's no maintenance involved."
"We can also monitor our systems at any time from practically anywhere."
"The most valuable feature is safety."
"For five years of using the product, there are no issues; there are no bugs or glitches, and it doesn't crash or freeze."
"It is a scalable solution. "
"Technical support is easy to reach."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
 

Cons

"Microsoft Intune's support for Mac devices is lacking and could be improved."
"I have not been satisfied with it, and I am planning to change it soon. There are a lot of updates coming from Microsoft that suddenly affect our security policies."
"Microsoft Intune could be faster with client to server communication. Whenever I push something, it takes time; sometimes it takes more than one hour to deploy on the Windows side."
"I wish Microsoft would keep up with their documentation. They make changes so quickly to these platforms that they do not update the documentation properly in a timely manner."
"The security aspect could be more effective."
"We would like to see support for Chrome and/or devices for Chromebooks."
"The reports that are generated aren't so great; they don't give a lot of meaning so far."
"Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"There could be a section in the menu describing the new features and changes."
"It would be helpful if they had iSupport for supporting Apple phones."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"It would be easier for me to implement them and consolidate ISL with other systems in our network if I knew beforehand."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"There could be a section in the menu describing the new features and changes."
"It could be integrated with IT management tools."
"Support could be more knowledgeable."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
 

Pricing and Cost Advice

"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."
"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."
"The product is expensive."
"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."
"While I can't provide insights from a business perspective, it's worth noting that the pricing may differ significantly, and the discount we received might not be reflective of standard business rates."
"Its pricing seems reasonable."
"I don't have any problem as far as cost is concerned. It is bundled with our license."
"While Microsoft charges for actual usage, it lacks discount options."
"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."
"Its scalability depends on the business model we purchase."
report
Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
885,376 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
9%
Computer Software Company
9%
Financial Services Firm
9%
Government
8%
Performing Arts
14%
Comms Service Provider
12%
Computer Software Company
7%
Construction Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business124
Midsize Enterprise54
Large Enterprise167
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise1
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
Ask a question
Earn 20 points
Ask a question
Earn 20 points
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about ISL Online vs. Zoho Assist and other solutions. Updated: March 2026.
885,376 professionals have used our research since 2012.