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ISL Online vs Zoho Assist comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 22, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
325
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
ISL Online
Ranking in Remote Access
29th
Average Rating
9.8
Reviews Sentiment
7.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Zoho Assist
Ranking in Remote Access
35th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 8.9%, down from 9.6% compared to the previous year. The mindshare of ISL Online is 1.0%, down from 1.0% compared to the previous year. The mindshare of Zoho Assist is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune8.9%
ISL Online1.0%
Zoho Assist1.2%
Other88.9%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Stephen Yarrow - PeerSpot reviewer
Remote Support Engineer at Driver Information Systems Limited
Great for remote support sessions with no maintenance and excellent technical support
The remote support session is great. We really like ISL Light. That's what we use all the time. We use it almost every day. Some people use other solutions like Splashtop, for instance, where you can do unattended support. Personally, I don't like unattended support. I would worry if it would be secure. There's no way I'd want someone logging onto my machine when I'm not here. With this, I log to ISL, I give them a pin number, and they have to physically type in the pin number and physically agree to them sharing their screen. It's much more secure than some of the other solutions like TeamViewer and Splashtop where you can do unattended support. It's more secure than any of the other products out there, available at the moment. The stability is great. It's got very good uptime. The technical support is great. Setting up the solution is easy and there's no maintenance involved.
HT
Senior ZOHO Consultant at self-employed
Inexpensive with useful screen monitoring and screen sharing capabilities
I'm using the latest version of the solution. I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful. I'd rate the product nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable includes managing everything from a single console."
"Compliance and the policies that can be set are the most valuable features."
"The compliance and configuration policies in Microsoft Intune are the most valuable features, saving significant time compared to manual implementation."
"Microsoft Intune is a very effective solution from my understanding, and I definitely would recommend it."
"My favorite feature of Microsoft Intune is the dashboard; the dashboard is very simple and user-friendly, and any person, even without prior knowledge, can understand it easily by seeing the interface dashboard."
"Its price is reasonable. It is a part of our M365 suite."
"Mobile device management is most valuable."
"The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."
"We can also monitor our systems at any time from practically anywhere."
"The most valuable feature is safety."
"Setting up the solution is easy and there's no maintenance involved."
"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"I personally really appreciate the file transfer feature as it is really easy to use."
"It's much easier to connect with other services, and it's working great. We haven't had any problems."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"Technical support is easy to reach."
"It is a scalable solution. "
 

Cons

"Deploying an app can be a complex process due to dependencies."
"There are items that require improvements. One is the controls from iOS."
"Sometimes, the process is unsuccessful when we attempt to reset a device and wipe the data using Intune."
"The security features should be improved."
"I think there should be a better tracking of the cell phones used on the Intune."
"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."
"Packages on different identity provider platforms that are not supported present challenges for package installation."
"While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."
"There could be a section in the menu describing the new features and changes."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"They need to better advertise the features."
"I would like to be able to access and manage all brands of smartphones."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"It would be helpful if they had iSupport for supporting Apple phones."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
"It could be integrated with IT management tools."
 

Pricing and Cost Advice

"The pricing is good because customers are not complaining about it."
"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."
"Microsoft Intune has been incorporated into our Microsoft E5 licenses."
"This cost is approximately $30 USD per user per month."
"Previously the price was $4 per month per user. Now it's $2.25 per user per month."
"The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario."
"Intune is included with our F3 and E5 licenses."
"The overall pricing of Microsoft Intune is good for companies that have big IT budgets, 3,000 or more users and devices."
"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."
"Its scalability depends on the business model we purchase."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
10%
Financial Services Firm
9%
Government
8%
Performing Arts
14%
Comms Service Provider
11%
Computer Software Company
10%
Insurance Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business123
Midsize Enterprise50
Large Enterprise165
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise1
No data available
 

Questions from the Community

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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
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Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about ISL Online vs. Zoho Assist and other solutions. Updated: March 2026.
884,192 professionals have used our research since 2012.