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TeamViewer Business vs Zoho Assist comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
304
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
TeamViewer Business
Ranking in Remote Access
3rd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
88
Ranking in other categories
Virtual Meetings (6th)
Zoho Assist
Ranking in Remote Access
35th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, up from 9.4% compared to the previous year. The mindshare of TeamViewer Business is 11.0%, down from 13.0% compared to the previous year. The mindshare of Zoho Assist is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.6%
TeamViewer Business11.0%
Zoho Assist0.8%
Other78.6%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
GouravSuri - PeerSpot reviewer
Easy to use and offers a good UI to users
In terms of the product's security features, the solution allows you to have team meetings, and you can also use it for remote access and screen-sharing capabilities. TeamViewer is typically like any other team collaboration software. I recommend the product to others since it is a good product for collaboration purposes. There are no connectivity challenges associated with the product. In terms of benefits, I would say that it is a good tool for collaboration, productivity, and virtual work as it saves a lot of commute time for the employees. I rate the tool a nine out of ten.
Muljo Witono - PeerSpot reviewer
Secure, reliable, and great for remote access
It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."
"Microsoft Intune helps us avoid issuing everyone company-owned devices. We provide a stipend, allowing users to bring their own devices. This approach gives us leverage against other MSPs. It also enhances collaboration because clients already covered by specific licensing can optimize their usage of Microsoft Intune."
"Intune has automated the deployment of patches and applications, which is more efficient and easier."
"The Autopilot feature is the most valuable because it saves significant time on managing devices. We can ship devices globally, and users can set them up on their own. It's convenient."
"I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions."
"It helps us manage user certificates."
"It's easy to manage."
"It provides control over all mobile devices that are being connected to the corporate network."
"The most valuable features of I use TeamViewer are the ease of access and frequent updates."
"It's very easy to set up."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"I recommend it as a solution for remote disk users."
"The most valuable feature has been the ability to give control to others for support purposes."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"It is a scalable solution. "
"Technical support is easy to reach."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
 

Cons

"It needs incorporation of Knox, ZeroTouch, etc."
"There are items that require improvements. One is the controls from iOS."
"Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."
"One thing that could be better in Microsoft Intune is the file size, as it is quite large at times."
"The reporting part needs improvement, and it would be beneficial if it could integrate with third-party tools instead of just Power BI."
"The biggest problem we ever have is when something goes out of date after 30 days when nobody has logged into it. We do have a problem trying to get those back online. We've been working with Microsoft to resolve that problem, but that's been the only issue that we've had in the last few years."
"Intune's third-party patch management could be better. It should be easier for the average system admin to keep non-Microsoft applications updated."
"Since GMS is unavailable in China, we currently rely on device administrator enrollment for managing Android devices there."
"The business interface is clunky and not well-documented."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"The solution could have better scalability."
"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"The installation and the update agent could improve."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
"It could be integrated with IT management tools."
 

Pricing and Cost Advice

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."
"The tool is cheaper than our company's other MDM tools."
"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."
"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."
"The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class."
"Microsoft licenses are costly."
"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."
"The product is expensive."
"We use the free version of TeamViewer."
"We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)."
"The version of the solution we are using is free."
"We are using the standard free version of TeamViewer."
"TeamViewer is very pricey. You have to sign up for a yearly subscription."
"The solution's pricing is reasonable."
"TeamViewer has multiple licensing options."
"TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."
"Its scalability depends on the business model we purchase."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
Computer Software Company
12%
Manufacturing Company
11%
Comms Service Provider
6%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business116
Midsize Enterprise46
Large Enterprise152
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise29
Large Enterprise27
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their u...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about TeamViewer Business vs. Zoho Assist and other solutions. Updated: September 2025.
873,003 professionals have used our research since 2012.