ISL Online vs TeamViewer comparison

ISL Online and TeamViewer are both solutions in the Remote Access category. ISL Online is ranked #21 with an average rating of 9.5, while TeamViewer is ranked #4 with an average rating of 8.4. ISL Online holds a 1.4% mindshare in VUS, compared to TeamViewer’s 17.8% mindshare. Additionally, 100% of ISL Online users are willing to recommend the solution, compared to 91% of TeamViewer users who would recommend it.

ISL Online

Read 9 ISL Online reviews

633 Views
385 Comparison Views

100% willing to recommend

TeamViewer

Read 87 TeamViewer reviews

8,831 Views
7,523 Comparison Views

91% willing to recommend

ISL Online

TeamViewer

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

TeamViewer and ISL Online compete in the remote support software category. Based on various factors such as features, customer feedback, and pricing, ISL Online may have an advantage due to its simplicity and competitive pricing.

Features: TeamViewer offers a broad range of features including file transfer, multi-platform support, and advanced functionalities. ISL Online provides essential features focused on practicality and ease of use.

Room for Improvement: TeamViewer could improve connection stability and reduce licensing costs. ISL Online could benefit from more advanced features and better integration with other tools.

Ease of Deployment and Customer Service: TeamViewer is praised for its quick deployment and effective customer service. ISL Online scores well on deployment ease and receives better marks for customer service responsiveness.

Pricing and ROI: TeamViewer has higher setup costs but offers a justified ROI with its extensive features. ISL Online has competitive pricing and offers good value, particularly for smaller businesses.

To learn more, read our detailed ISL Online vs. TeamViewer Report (Updated: October 2024).

Buyer's Guide

ISL Online vs. TeamViewer

October 2024

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Categories and Ranking

ISL Online

Ranking in Remote Access

21st

Average Rating

9.8

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamViewer

Ranking in Remote Access

4th

Average Rating

8.6

Number of Reviews

Ranking in other categories

Virtual Meetings (6th)

Mindshare comparison

As of October 2024, in the Remote Access category, the mindshare of ISL Online is 1.4%, up from 0.6% compared to the previous year. The mindshare of TeamViewer is 17.8%, up from 17.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

ErikDas

Owner at Cherub

Feb 9, 2023

Easy to deploy, stable, scalable and safe

The solution is primarily used for remote access. We have the option of using the cloud version, the on-premise version, or a combination of the two, known as a managed private cloud The most valuable feature is safety. I would like to be able to manage all brands of smartphones. I have been…

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Heiko Humpert

Quality manager at Viega GmbH & Co. KG

Sep 15, 2023

Allows an ease of access to various systems and has a straightforward setup process

The product allows easy access to any system in case of any issues We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows. The product's stability depends on the network's stability in our…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."

"The most valuable feature is safety."

"The code can be delivered in multiple ways, including an email with a link for an unattended connection."

"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."

"It's much easier to connect with other services, and it's working great. We haven't had any problems."

"I personally really appreciate the file transfer feature as it is really easy to use."

"Setting up the solution is easy and there's no maintenance involved."

"We can also monitor our systems at any time from practically anywhere."

More ISL Online pros

"The most valuable features of I use TeamViewer are the ease of access and frequent updates."

"It is easy to use and has a pretty good UI."

"The most important feature of TeamViewer is its ease of use."

"TeamViewer is a scalable solution."

"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."

"The implementation is quite straightforward."

"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."

"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."

More TeamViewer pros

Cons

"There could be a section in the menu describing the new features and changes."

"It would be helpful if they had iSupport for supporting Apple phones."

"I would like to be able to access and manage all brands of smartphones."

"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."

"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."

"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."

"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."

"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."

More ISL Online cons

"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."

"It becomes complicated to switch from one monitor to another for different windows."

"Voice communication and screen communication or face-to-face communication could be improved."

"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."

"It's pretty limited on the options they have."

"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."

"The business interface is clunky and not well-documented."

"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."

More TeamViewer cons

Pricing and Cost Advice

"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."

"The solution's pricing is reasonable."

"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."

"I used the free version of TeamViewer."

"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."

"I used the free version of TeamViewer."

"There is no license needed to use TeamViewer."

"...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer..."

"We use the free version of TeamViewer."

More TeamViewer pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Comms Service Provider

10%

Real Estate/Law Firm

Financial Services Firm

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ISL Online?

The most valuable feature is safety.

See all answers

What is your experience regarding pricing and costs for ISL Online?

The cost of one license is static; however, if we buy multiple licenses, we will receive a discounted rate. Furthermore, if we buy a license for two to three years, we will receive additional disco...

See all answers

What needs improvement with ISL Online?

I would like to be able to manage all brands of smartphones.

See all answers

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

See all answers

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

See all answers

What is your experience regarding pricing and costs for TeamViewer?

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...

See all answers

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Product Reports

Buyer's Guide

ISL Online

October 2024

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Buyer's Guide

TeamViewer

September 2024

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Learn More

ISL Online

TeamViewer

Overview

ISL Online is a web-based remote access solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:

Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.

File transfers: Users can transfer files between computers in real-time.

Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.

Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.

Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.

Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.

Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.

Customizable: TeamViewer offers various customization options to meet specific user requirements.

TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:

Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.

Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.

User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.

Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.

Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.

Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.

User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.

Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.

Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

Sample Customers

Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Buyer's Guide

ISL Online vs. TeamViewer

October 2024

Free Report: ISL Online vs. TeamViewer

Find out what your peers are saying about ISL Online vs. TeamViewer and other solutions. Updated: October 2024.

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