ISL Online vs TeamViewer comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ISL Online
Ranking in Remote Access
18th
Average Rating
9.8
Number of Reviews
9
Ranking in other categories
No ranking in other categories
TeamViewer
Ranking in Remote Access
2nd
Average Rating
8.6
Number of Reviews
86
Ranking in other categories
Virtual Meetings (3rd)
 

Mindshare comparison

As of July 2024, in the Remote Access category, the mindshare of ISL Online is 1.2%, up from 0.9% compared to the previous year. The mindshare of TeamViewer is 19.1%, up from 17.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
No other categories found
Virtual Meetings
6.1%
 

Featured Reviews

AR
Sep 12, 2022
Operates perfectly, is easy to set up, and is user-friendly
The product offers perfect operation - even with users on the other side who have very low computer skills. We can have access to any computer in a few seconds with a simple code that we deliver. Security for the user knowing that the code is generated by us and, once disconnected, is impossible to access until you re-enter a new code and not like other applications that store a single code of the computer, and this does not change. The code can be delivered in multiple ways, including an email with a link for an unattended connection. It is very good in cases where users are not used to remote access or have few digital skills.
Darshan Makhecha - PeerSpot reviewer
Sep 2, 2022
Reliable, user-friendly, and flexible
In my personal use case, I connected my system with the computer diagnostic center. There were some software updates and there were some temp file issues that I dealt with and I would troubleshoot using TeamViewer The solution enhanced our productivity and has smooth remote accessibility. The…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"We can also monitor our systems at any time from practically anywhere."
"Setting up the solution is easy and there's no maintenance involved."
"The most valuable feature is safety."
"It's much easier to connect with other services, and it's working great. We haven't had any problems."
"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."
"I recommend it as a solution for remote disk users."
"I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"From my perspective, the most important is the login."
"The solution is scalable."
"I have been satisfied with TeamViewer overall."
 

Cons

"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"They need to better advertise the features."
"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."
"There could be a section in the menu describing the new features and changes."
"I would like to be able to access and manage all brands of smartphones."
"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."
"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"Voice communication and screen communication or face-to-face communication could be improved."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
"Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone."
 

Pricing and Cost Advice

"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."
"There is no license needed to use TeamViewer."
"The price of the license could be less expensive."
"We use the free version of TeamViewer."
"We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license."
"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."
"The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."
"I am using the free version of TeamViewer. There is a subscription fee to use the premium features."
"We are using the standard free version of TeamViewer."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Non Profit
9%
Comms Service Provider
9%
Financial Services Firm
7%
Computer Software Company
13%
Manufacturing Company
8%
Retailer
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ISL Online?
The most valuable feature is safety.
What is your experience regarding pricing and costs for ISL Online?
The cost of one license is static; however, if we buy multiple licenses, we will receive a discounted rate. Furthermore, if we buy a license for two to three years, we will receive additional disco...
What needs improvement with ISL Online?
I would like to be able to manage all brands of smartphones.
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
 

Overview

 

Sample Customers

Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about ISL Online vs. TeamViewer and other solutions. Updated: July 2024.
793,052 professionals have used our research since 2012.