ISL Online vs LogMeIn Rescue comparison

ISL Online and GoTo are both solutions in the Remote Access category. ISL Online is ranked #21 with an average rating of 9.0, while GoTo is ranked #18 with an average rating of 9.0. ISL Online holds a 1.0% mindshare in VUS, compared to GoTo’s 1.8% mindshare. Additionally, 100% of ISL Online users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Rescue and ISL Online compete in the remote support solutions category. While LogMeIn Rescue has an edge in pricing and support, ISL Online offers superior features, making it appealing to users.

Features: LogMeIn Rescue provides powerful remote control, diagnostic tools, and high performance. ISL Online is known for cross-platform capabilities, ease of use, and versatility.

Room for Improvement: LogMeIn Rescue could improve its pricing transparency, speed of customer support, and pricing strategies. ISL Online users suggest better session reliability, more comprehensive documentation, and enhancement of technical reliability.

Ease of Deployment and Customer Service: LogMeIn Rescue's deployment is robust but complex, with responsive but slower customer service. ISL Online offers straightforward deployment with satisfactory service.

Pricing and ROI: LogMeIn Rescue's higher setup cost is seen as a disadvantage and may not justify its ROI. ISL Online's setup cost is more reasonable, delivering better value and cost-effectiveness.

To learn more, read our detailed ISL Online vs. LogMeIn Rescue Report (Updated: September 2025).

Buyer's Guide

ISL Online vs. LogMeIn Rescue

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of October 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 9.7% compared to the previous year. The mindshare of ISL Online is 1.0%, down from 1.1% compared to the previous year. The mindshare of LogMeIn Rescue is 1.8%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.6%
LogMeIn Rescue	1.8%
ISL Online	1.0%
Other	87.6%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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ErikDas

Owner at Cherub

Easy to deploy, stable, scalable and safe

I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.

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SachinAnikar

Director Consulting Services at LTIMINDTREE

A highly stable and scalable remote tool that can be used for remote solutions

LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Intune is a cost-saving solution, reducing IT department workload and allowing for faster device provisioning compared to traditional methods."

"Once it is well integrated with the rest of the environment, it makes everything easy."

"The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally."

"For our office workers who are not based in Norway, when we order the PC, we can do some of the settings for them. These are standardized settings. We can set them up exactly as they are in Norway so that they're the same."

"Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune."

"It works well if you have a Microsoft environment."

"The best part of Intune is device control. If we need to block a user from opening something in their organization's system, we can do it from Intune. If we want to restrict the movement of an organization's data to prevent users from copying the data into Outlook, WhatsApp, or their personal Gmail, we can limit that via Intune. It secures all corporate data."

"Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely."

More Microsoft Intune pros

"I personally really appreciate the file transfer feature as it is really easy to use."

"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."

"We can also monitor our systems at any time from practically anywhere."

"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."

"The code can be delivered in multiple ways, including an email with a link for an unattended connection."

"It's much easier to connect with other services, and it's working great. We haven't had any problems."

"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."

"The most valuable feature is safety."

More ISL Online pros

"I will say 100% in five years, I do not think we have had to use technical support for anything."

"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."

"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."

"it's very easy to use, it's very efficient."

"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."

"It works with different operating systems, I can connect to a PC or Mac."

"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."

"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."

More LogMeIn Rescue pros

Cons

"Customer service used to be better, but as we are nearing the end of the contract, the focus on investing in us as a customer has diminished. It is what one would expect in such a situation."

"I heard some pain points. The main thing is the learning curve. It took time to implement. It was not the best product starting out of the gate."

"A feature I would want to see added in Microsoft Intune is the ability to manage other non-Microsoft devices."

"The installation could be improved to be simplified."

"It's the granularity: 'Is your firewall on? Is BitLocker on?' It's not amazing granularity. But I've looked into other products, like Duo, and they're all similar."

"Microsoft Intune is not user-friendly to manage and has room for improvement."

"There were several bugs with stability."

"There are challenges with Intune, specifically in reporting. Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive."

More Microsoft Intune cons

"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."

"It would be helpful if they had iSupport for supporting Apple phones."

"They need to better advertise the features."

"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."

"There could be a section in the menu describing the new features and changes."

"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."

"I would like to be able to access and manage all brands of smartphones."

"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."

More ISL Online cons

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

"The pricing, is a little on the high end but it's proven itself to be worth it for sure."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

More LogMeIn Rescue cons

Pricing and Cost Advice

"If you ask the accountant or the finance department, they'll tell you that it is way too expensive, but when I look at the cost and compare it with the value you actually get, it's more than fair."

"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."

"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."

"The cost of the license and the features are justified for myself as a technical person."

"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."

"The pricing is good because customers are not complaining about it."

"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."

"Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses."

More Microsoft Intune pricing and cost advice

"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."

"The pricing is worth the value."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"The rescue model is licensed by user."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"It's definitely worth the value."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

Computer Software Company

20%

Comms Service Provider

12%

Performing Arts

University

Manufacturing Company

18%

Computer Software Company

Financial Services Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	116
Midsize Enterprise	46
Large Enterprise	152

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

Questions from the Community

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What are the pros and cons of Microsoft Intune?

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Earn 20 points

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

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What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

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IBM MaaS360 vs Microsoft Intune

Compared 5% of the time

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TeamViewer Business vs ISL Online

Compared 84% of the time

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GoTo Resolve vs LogMeIn Rescue

Compared 21% of the time

TeamViewer Business vs LogMeIn Rescue

Compared 15% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 13% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

September 2025

Download Microsoft Intune product report

Buyer's Guide

ISL Online

September 2025

Download ISL Online product report

Buyer's Guide

LogMeIn Rescue

September 2025

Download LogMeIn Rescue product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

ISL Online empowers organizations by providing versatile remote support solutions. It connects IT professionals with clients seamlessly, allowing efficient management of servers and business applications across different platforms.

ISL Online stands out in the industry by facilitating remote customer support with reliability and security. It enables IT companies to troubleshoot and assist clients by establishing stable connections effortlessly. The software ensures easy file transfers and categorization of devices, supporting multiple platforms for high uptime. With simple setup, users can manage devices remotely without interference. Enhancements include session recording, drawing tools, and an easily accessible code for remote connections. These features support organizations in maintaining efficiency and high service levels.

What are the key features of ISL Online?

Seamless Remote Connections: Facilitates interference-free connectivity.
Efficient File Transfer: Simplifies file retrieval and updates.
Platform Support: Ensures stability across devices and operating systems.
Security: Offers secure, attended access with ISL Light.
Session Tools: Includes drawing utilities and session recording.

What benefits to look for in ISL Online reviews?

Responsiveness: Offers quick customer support and feedback.
Reliability: Maintains consistent performance and uptime.
Security: Provides secure connections with simple code access.
Flexibility: Allows easy management of unattended devices.

ISL Online is extensively implemented in sectors like national broadcasting companies and public administration offices, aiding in secure remote support and unattended server control. Its flexibility allows these industries to manage devices efficiently, ensuring quick and effective technical assistance.

ISL Online

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Sample Customers

Mitchells and Buzzers, Callaway

Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

ISL Online vs. LogMeIn Rescue

September 2025

Free Report: ISL Online vs. LogMeIn Rescue

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