ISL Online vs ScreenConnect comparison

ISL Online and ConnectWise are both solutions in the Remote Access category. ISL Online is ranked #21 with an average rating of 9.0, while ConnectWise is ranked #16 with an average rating of 9.5. ISL Online holds a 1.0% mindshare in VUS, compared to ConnectWise’s 1.7% mindshare. Additionally, 100% of ISL Online users are willing to recommend the solution, compared to 93% of ConnectWise users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 25, 2025

ScreenConnect and ISL Online compete in the remote access tools category. ScreenConnect seems to have an upper hand with its flexible connection across various environments and strong remote management features, while ISL Online is praised for its strong security measures and ease of use.

Features: ScreenConnect offers persistent access, versatile remote troubleshooting tools, and secure connections. ISL Online provides excellent cross-platform capabilities, unique session codes for security, and the Always-On feature for easy server access.

Room for Improvement: ScreenConnect could benefit from better username customization, simpler setup processes, and enhanced Apple support. ISL Online needs improved update notifications, better integration with incident management software, and increased support for Apple devices.

Ease of Deployment and Customer Service: Both platforms offer on-premises and cloud solutions with minimal technical support required. ScreenConnect excels in flexible licensing, while ISL Online is praised for its straightforward setup and responsive customer service.

Pricing and ROI: ScreenConnect's pricing is competitive, offering good ROI through cost savings and efficient ticket resolutions. ISL Online provides reasonable pricing, especially favorable for large deployments, with options for bulk license discounts and pay-per-use, leading to significant travel-related savings.

To learn more, read our detailed ISL Online vs. ScreenConnect Report (Updated: September 2025).

Buyer's Guide

ISL Online vs. ScreenConnect

September 2025

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Helped 868,275 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of September 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.7%, down from 10.0% compared to the previous year. The mindshare of ISL Online is 1.0%, up from 0.8% compared to the previous year. The mindshare of ScreenConnect is 1.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.7%
ConnectWise ScreenConnect	1.7%
ISL Online	1.0%
Other	87.6%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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ErikDas

Owner at Cherub

Easy to deploy, stable, scalable and safe

I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There has been a noticeable increase in productivity for both my organization and clients."

"We have one MDM that works with Windows, iOS, and Android."

"It's easy to manage."

"The most valuable feature is probably mobile device management. Small businesses are coming under greater scrutiny and requirements for compliance as time goes on. We don't have to worry about a VPN because we can manage these devices, control company data, and lock users out. If needed, we can remotely wipe devices and deadman-switch them."

"Within Intune, managing policies and having a consistent way to manage devices is valuable."

"The feature I like the most is that we can perform remote tasks. If we want to retire or wipe out personal data or corporate data from a device, we can use Microsoft Intune remotely, and with the click of a button, data is removed automatically. Nothing needs to be done from the end-user side."

"By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking."

"The system itself is great."

More Microsoft Intune pros

"It's much easier to connect with other services, and it's working great. We haven't had any problems."

"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."

"Setting up the solution is easy and there's no maintenance involved."

"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."

"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."

"We can also monitor our systems at any time from practically anywhere."

"The code can be delivered in multiple ways, including an email with a link for an unattended connection."

"The most valuable feature is safety."

More ISL Online pros

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."

"Better than TeamViewer and useful for fixing problems remotely."

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"Unattended access is the most important feature."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."

More ScreenConnect pros

Cons

"Microsoft needs to strategize its licensing structure. When using Microsoft Intune, we bought a small scale of controls, only controlling part of the devices, though Microsoft Intune can do much more. The Intune Suite offers more features, allowing extensive integration with either internal or cloud environments without requiring third-party licensing. However, each feature has a separate license, making logistics and cost management difficult if not strategically bundled together."

"Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate."

"The pricing can be expensive if you are not combining it with other products."

"It would be helpful if there was proactive remediation."

"I also hope the cost of Remote Help will decrease because it's a much-needed Intune function."

"It needs incorporation of Knox, ZeroTouch, etc."

"There should be more support for macOS. Even though macOS is supported by Intune and Microsoft is working very hard to get more features into Intune to manage macOS, that's one thing they can give a lot more attention to."

"Currently, BitLocker does not support BYOD enrollment, which is a product limitation."

More Microsoft Intune cons

"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."

"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."

"I would like to be able to access and manage all brands of smartphones."

"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."

"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."

"There could be a section in the menu describing the new features and changes."

"They need to better advertise the features."

"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."

More ISL Online cons

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"The recent redesign has made it slower and basically worthless."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"There needs to be a way to run the agent without installing, like GoToAssist."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

More ScreenConnect cons

Pricing and Cost Advice

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."

"I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall."

"The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario."

"Microsoft Intune has been incorporated into our Microsoft E5 licenses."

"I don't have any problem as far as cost is concerned. It is bundled with our license."

"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."

"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."

"It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us."

More Microsoft Intune pricing and cost advice

"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."

"I download the product for free with ConnectWise RMM's license."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"We pay an annual licensing fee."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"It is priced fairly."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"We pay $3,000 USD for the service, yearly upfront."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

More ScreenConnect pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

Computer Software Company

20%

Comms Service Provider

12%

Performing Arts

University

Manufacturing Company

14%

Computer Software Company

14%

Performing Arts

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	116
Midsize Enterprise	46
Large Enterprise	152

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	6
Large Enterprise	7

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What do you like most about ConnectWise Control?

The product is really easy to deploy.

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What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

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What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

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IBM MaaS360 vs Microsoft Intune

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TeamViewer Business vs ISL Online

Compared 75% of the time

LogMeIn Rescue vs ISL Online

Compared 12% of the time

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Compared 24% of the time

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GoTo Resolve vs ScreenConnect

Compared 10% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

September 2025

Download Microsoft Intune product report

Buyer's Guide

ISL Online

September 2025

Download ISL Online product report

Buyer's Guide

ScreenConnect

September 2025

Download ScreenConnect product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

ConnectWise Control

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

ISL Online empowers organizations by providing versatile remote support solutions. It connects IT professionals with clients seamlessly, allowing efficient management of servers and business applications across different platforms.

ISL Online stands out in the industry by facilitating remote customer support with reliability and security. It enables IT companies to troubleshoot and assist clients by establishing stable connections effortlessly. The software ensures easy file transfers and categorization of devices, supporting multiple platforms for high uptime. With simple setup, users can manage devices remotely without interference. Enhancements include session recording, drawing tools, and an easily accessible code for remote connections. These features support organizations in maintaining efficiency and high service levels.

What are the key features of ISL Online?

Seamless Remote Connections: Facilitates interference-free connectivity.
Efficient File Transfer: Simplifies file retrieval and updates.
Platform Support: Ensures stability across devices and operating systems.
Security: Offers secure, attended access with ISL Light.
Session Tools: Includes drawing utilities and session recording.

What benefits to look for in ISL Online reviews?

Responsiveness: Offers quick customer support and feedback.
Reliability: Maintains consistent performance and uptime.
Security: Provides secure connections with simple code access.
Flexibility: Allows easy management of unattended devices.

ISL Online is extensively implemented in sectors like national broadcasting companies and public administration offices, aiding in secure remote support and unattended server control. Its flexibility allows these industries to manage devices efficiently, ensuring quick and effective technical assistance.

ISL Online

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Sample Customers

Mitchells and Buzzers, Callaway

Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata

Jon Rosen Systems

Buyer's Guide

ISL Online vs. ScreenConnect

September 2025

Free Report: ISL Online vs. ScreenConnect

Find out what your peers are saying about ISL Online vs. ScreenConnect and other solutions. Updated: September 2025.

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