We performed a comparison between Interactive Intelligence and Oracle CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"The solution is scalable."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"CRM's performance is good, we've never faced any issues with it."
"The most valuable features of the solution I like are its stability and customization."
"The forecasting reporting section was the most useful."
"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
"I'd like to see more feature enhancements."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
"The cost can be a bit more expensive compared to other options."
"The licensing is expensive."
"The user interface and performance could be better."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"An improvement would be to lower the price of the license."
Interactive Intelligence is ranked 29th in CRM with 2 reviews while Oracle CRM is ranked 7th in CRM with 31 reviews. Interactive Intelligence is rated 9.0, while Oracle CRM is rated 7.8. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud. See our Interactive Intelligence vs. Oracle CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
