We performed a comparison between Interactive Intelligence and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The social media integration is excellent."
"Interactive Intelligence is quite user friendly."
"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."
"Salesforce helps up keep track of candidates."
"The most valuable features are performance and integration."
"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."
"The company wants to implement the idea of democracy within IT. As an end user, you can do a lot by yourself, so you do not have to write code. The idea is that they go for low-code and they use flow. It's possible to update records and do things like automation without writing real codes. I think this is one of the advantages of the solution."
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."
"Suitable for all sizes of organizations."
"Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year."
"The initial setup can be a bit difficult."
"The problem with this current system is that the support is not great."
"It does not include a professional accounting system, it is operations and it is CRM. It is not capable of accounting things."
"Auto clean for duplicate leads, accounts, and contacts needs improving."
"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."
"It could have a more user-friendly interface."
"When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security."
"When importing from other apps, it gets messy."
"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."
"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."
Interactive Intelligence is ranked 29th in CRM with 2 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 97 reviews. Interactive Intelligence is rated 9.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement. See our Interactive Intelligence vs. Salesforce Sales Cloud report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
