IFS Cloud Platform vs N-able MSP Manager comparison

IFS and N-able are both solutions in the Help Desk Software category. IFS is ranked #17 with an average rating of 7.8, while N-able is ranked #28. IFS holds a 1.8% mindshare in HDS, compared to N-able’s 1.2% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

4,441 Views
666 Comparison Views

87% willing to recommend

N-able MSP Manager

Read 4 N-able MSP Manager reviews

557 Views
440 Comparison Views

100% willing to recommend

IFS Cloud Platform

N-able MSP Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and N-able MSP Manager compete in the enterprise software and IT service management sectors. N-able MSP Manager has an edge in feature-rich offerings, while IFS excels in customer support and pricing satisfaction.

Features: IFS Cloud Platform provides a comprehensive suite for enterprise resource planning, asset management, and supply chain solutions. It supports robust integration capabilities, allowing for a broad scope of operations. N-able MSP Manager focuses on IT service management, offering specialized functions such as ticketing, time tracking, and dashboard analytics tailored for managed service providers.

Room for Improvement: IFS could enhance its user interface and ease of use, making the learning curve less steep. The flexibility in customizations could be improved to reduce reliance on technical staff. Some users find the reporting features somewhat complex. N-able MSP Manager might improve its capabilities to better serve larger enterprises, provide more advanced analytics options, and offer more detailed customization in its dashboard functions.

Ease of Deployment and Customer Service: IFS Cloud Platform is recognized for its streamlined deployment processes and extensive customer support, facilitating smooth integration into complex enterprise environments. N-able MSP Manager offers a simpler implementation process with efficient customer service, ideal for smaller IT setups.

Pricing and ROI: IFS Cloud Platform involves higher initial setup costs but promises significant ROI through its versatile enterprise functionalities, making it suitable for large-scale operations. N-able MSP Manager provides a cost-effective alternative with lower setup costs and a faster ROI, appealing to small to mid-sized IT service management businesses.

To learn more, read our detailed IFS Cloud Platform vs. N-able MSP Manager Report (Updated: September 2025).

Buyer's Guide

IFS Cloud Platform vs. N-able MSP Manager

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

17th

Ranking in IT Service Management (ITSM)

14th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (27th), Customer Experience Management (9th), Field Service Management (2nd), ERP (17th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), Local Government CRM (13th), IT Asset Management (11th), License Management (2nd)

N-able MSP Manager

Ranking in Help Desk Software

28th

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.8%, up from 1.3% compared to the previous year. The mindshare of N-able MSP Manager is 1.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
IFS Cloud Platform	1.8%
N-able MSP Manager	1.2%
Other	97.0%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."

"The workflow of the solution is very good."

"Feature-wise, I like the way it provides inventory details...It is a stable solution."

"The platform is reliable and stable."

"The solution overall is very versatile and flexible, especially compared to other products."

"Individual user profiles that can be configured as templates to minimize data entry."

"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

More IFS Cloud Platform pros

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"This is a premier product and it has been around for a long time."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"I am impressed with the tool's integration with our mail system."

Cons

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"There should be some improvements in the predefined templates in IFS Applications."

"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."

"There are certain digital features that need to be incorporated, such as IOP."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"The solution needs to improve its documentation and user-friendliness."

More IFS Cloud Platform cons

"The tool needs to improve its customization of the user interface."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

Pricing and Cost Advice

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"The product is reasonably priced."

"It is better to buy implementation services from IFS than from partners"

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"There's an additional yearly cost for support."

"Licensing is on an annual basis, with no additional costs."

More IFS Cloud Platform pricing and cost advice

"Don't get scared of the price tag because it's definitely worth it."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

No data available

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

See all answers

What advice do you have for others considering N-able MSP Manager?

N-able MSP Manager also shines with its robust automation and workflow capabilities, which I find truly impressive. Users can automate the conversion of RMM triggers and alarms into tickets, automa...

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 18% of the time

IBM Maximo vs IFS Cloud Platform

Compared 8% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 6% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 5% of the time

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ServiceNow vs N-able MSP Manager

Compared 41% of the time

JIRA Service Management vs N-able MSP Manager

Compared 40% of the time

SolarWinds Web Help Desk vs N-able MSP Manager

Compared 19% of the time

More N-able MSP Manager Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

September 2025

Download IFS Cloud Platform product report

Buyer's Guide

Help Desk Software

September 2025

Download N-able MSP Manager product report

Also Known As

IFS Applications, Assyst, IFS Cloud

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

IFS Cloud Platform vs. N-able MSP Manager

September 2025

Free Report: IFS Cloud Platform vs. N-able MSP Manager

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