Pega Robotic Process Automation and IBM Robotic Process Automation compete in the RPA market. Pega holds an advantage in architecture robustness and CRM integration, whereas IBM RPA excels in user-friendliness and Watson integration.
Features: Pega offers robust UI creation, effective CRM tool integration, and comprehensive process automation capabilities. It provides a solid architecture for creating adaptable workflows, enabling seamless transitions between automated and manual tasks. IBM RPA is distinguished by its low-code development environment, integration capabilities with Watson for enhanced analytics, and the ability to reduce workload via bots. The platform supports non-technical users with an intuitive drag-and-drop interface and enables hybrid cloud integration for flexibility.
Room for Improvement: Pega has limitations in OCR support and integration issues, notably in Citrix environments. It faces challenges in solution deployment complexity and global cloud support. IBM RPA could enhance third-party integration and revise pricing strategies to be more competitive globally. Users have also pointed out system roles and document management challenges, suggesting an improvement in intuitive tools and approval processes.
Ease of Deployment and Customer Service: Pega supports various deployment models, including hybrid cloud options, though its tech support has mixed reviews, with noted room for better response times. IBM RPA offers flexible, hybrid deployment solutions, with generally adequate technical support, though users suggest improvements in response time and service integration capabilities.
Pricing and ROI: Pega's pricing may be high, especially outside the US, with a complex licensing model. Its ROI is generally positive, though variable by use case. IBM RPA's licensing model is more flexible, potentially reducing costs and offering quick ROI for enterprises. Both solutions demonstrate potential for strong ROI, with user perceptions varying based on specific deployments and needs.
My customers have seen high ROI with IBM Robotic Process Automation (RPA) because it has a lower cost than other vendors.
They need to improve their support by having more experienced level one support.
On-premise support is generally not as effective as the cloud support that Pega currently provides.
The speed and quality of response could be improved.
The solution is very scalable because it's supported by Cloud Pak for Automation, allowing scaling with other solutions or independently.
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
There are limitations in scaling as RPA is not a scalable solution.
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
On a scale from one to ten, stability would rate at three.
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed.
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding.
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
We haven't encountered any errors in the last four years, which speaks to its reliability.
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
The number of human steps that have been eliminated is significant, and we try to maximize straight-through processing.
| Product | Market Share (%) |
|---|---|
| IBM Robotic Process Automation (RPA) | 3.0% |
| Pega Robotic Process Automation | 3.0% |
| Other | 94.0% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 17 |
IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.
Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
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