Hyland OnBase vs OpenText Documentum comparison

Hyland and OpenText are both solutions in the Enterprise Content Management category. Hyland is ranked #5 with an average rating of 7.7, while OpenText is ranked #2 with an average rating of 7.6. Hyland holds a 6.6% mindshare in ECM, compared to OpenText’s 12.4% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

2,019 Views
1,285 Comparison Views

100% willing to recommend

OpenText Documentum

Read 32 OpenText Documentum reviews

3,256 Views
2,162 Comparison Views

83% willing to recommend

Hyland OnBase

OpenText Documentum

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Documentum and Hyland OnBase compete in the enterprise document management systems category. OpenText Documentum holds an advantage due to its comprehensive security and lifecycle management, despite some room for improvement in user interface and technology integration.

Features: OpenText Documentum offers comprehensive security, a centralized repository for varied content, and lifecycle management, making it suitable for large enterprises. Hyland OnBase provides strong audit trails, flexibility, and broad application across different business needs with a modular platform.

Room for Improvement: OpenText Documentum needs better integration with modern web technologies, improved cloud support, and refined user interfaces to overcome performance challenges. Hyland OnBase could enhance user experience and training, expand process management capabilities, and adjust pricing for certain regions.

Ease of Deployment and Customer Service: OpenText Documentum is deployable across on-premises, public, and hybrid cloud environments, though its customer service receives mixed reviews with noted delays. Hyland OnBase is typically deployed on-premises, with average-rated customer service, citing complexity in support due to system intricacies.

Pricing and ROI: OpenText Documentum is often critiqued for its high cost, but some users find it a necessary investment for compliance and document management, offering ROI through its reliability. Hyland OnBase is recognized for its modularity and reasonable pricing in specific regions, with ROI seen in enhanced process management despite perceived high costs in some areas.

To learn more, read our detailed Hyland OnBase vs. OpenText Documentum Report (Updated: June 2025).

Buyer's Guide

Hyland OnBase vs. OpenText Documentum

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (17th), Low-Code Development Platforms (15th)

OpenText Documentum

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.6%, up from 5.8% compared to the previous year. The mindshare of OpenText Documentum is 12.4%, up from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Ashish Shelar

Technical Manager at Thames Water

Offers version control capabilities, easy to set up but highly-priced

The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"The solution's most valuable features are integration and flexibility."

"The product's initial setup phase is not difficult."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"I like the cloud and its integrability."

"The solution is very developed and we are not taking full advantage of its functionalities."

More Hyland OnBase pros

"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."

"The most valuable features of this solution are the security, storage, and document search capability."

"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."

"OpenText Documentum has improved availability and performance in our organization."

"I recommend Documentum as it supports big systems and offers good integration."

"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."

"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."

"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."

Cons

"The application could potentially be more open-source, allowing integration with more solutions."

"The solution’s initial setup is a little difficult."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"The migration is a bit difficult in the tool."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

More Hyland OnBase cons

"It should provide more tools to help clients upgrade solutions based on Webtop."

"The user interface can be improved."

"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."

"Sometimes DocBroker cannot see the DocBase."

"An area that needs to improve is how to reduce storage space on the AWS site."

"While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well."

"OpenText Documentum's user interface could be improved a little bit."

"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."

Pricing and Cost Advice

"OnBase is reasonably priced."

"The tool's price is high."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"The product is expensive."

"The price is considered affordable now."

"OpenText Documentum's pricing is good."

"It is quite an expensive product."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

14%

Computer Software Company

10%

Insurance Company

Financial Services Firm

20%

Government

13%

Computer Software Company

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.

See all answers

Comparisons

Alfresco vs Hyland OnBase

Compared 18% of the time

SharePoint vs Hyland OnBase

Compared 12% of the time

IBM FileNet vs Hyland OnBase

Compared 10% of the time

OpenText Extended ECM vs Hyland OnBase

Compared 9% of the time

Microsoft Power Apps vs Hyland OnBase

Compared 6% of the time

More Hyland OnBase Competitors

SharePoint vs OpenText Documentum

Compared 22% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 17% of the time

Alfresco vs OpenText Documentum

Compared 13% of the time

IBM FileNet vs OpenText Documentum

Compared 12% of the time

OpenText Content Manager vs OpenText Documentum

Compared 5% of the time

Product Reports

Buyer's Guide

Hyland OnBase

June 2025

Download Hyland OnBase product report

Buyer's Guide

OpenText Documentum

May 2025

Download OpenText Documentum product report

Also Known As

OnBase

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Hyland OnBase vs. OpenText Documentum

June 2025

Free Report: Hyland OnBase vs. OpenText Documentum

Find out what your peers are saying about Hyland OnBase vs. OpenText Documentum and other solutions. Updated: June 2025.

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