

New Relic and OpsRamp offer comprehensive monitoring and management solutions. New Relic has the upper hand due to its broader feature set, although OpsRamp is favored for ease of deployment and customer service.
Features: New Relic users value the platform's extensive monitoring capabilities, actionable insights, and integration options. OpsRamp users appreciate its unified dashboard, automation features, and multi-cloud support.
Room for Improvement: New Relic users suggest improving data visualization, reducing complexity in setup, and better user documentation. OpsRamp users seek better documentation, enhanced mobile access, and more intuitive user interface.
Ease of Deployment and Customer Service: New Relic is praised for its straightforward deployment process but requires extensive configuration to optimize performance. OpsRamp has an efficient deployment process and is highly rated for responsive customer service.
Pricing and ROI: New Relic is perceived as expensive but users feel the ROI is justified by its features. OpsRamp offers better value for cost with quicker ROI due to faster deployment and effective support. OpsRamp’s pricing is more appealing to cost-sensitive users.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
It is important to stick with available features and provide customers with clear, precise details about what can and cannot be done to avoid anomalies.
I find the licensing model convenient and clear enough, and I have seen a return on investment with OpsRamp.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
Issues that could be solved quickly sometimes take longer because they go around in circles.
Having a dedicated firefighter team for each MSP would be beneficial.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
When there is a component or UI customization, having a smart AI agent to guide users on customizing New Relic would significantly ease the process.
Technical support should be improved.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
it does not strike me as expensive, and the licensing model is clear enough.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
I have utilized OpsRamp's capability for predictive analytics, and it has been important in fostering collaboration between my IT and development teams under DevOps methodologies, where applicable.
| Product | Market Share (%) |
|---|---|
| New Relic | 3.5% |
| OpsRamp | 2.4% |
| Other | 94.1% |

| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 65 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.
OpsRamp Features
OpsRamp has many valuable key features. Some of the most useful ones include:
OpsRamp Benefits
There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:
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