New Relic and OpsRamp offer comprehensive monitoring and management solutions. New Relic has the upper hand due to its broader feature set, although OpsRamp is favored for ease of deployment and customer service.
Features: New Relic users value the platform's extensive monitoring capabilities, actionable insights, and integration options. OpsRamp users appreciate its unified dashboard, automation features, and multi-cloud support.
Room for Improvement: New Relic users suggest improving data visualization, reducing complexity in setup, and better user documentation. OpsRamp users seek better documentation, enhanced mobile access, and more intuitive user interface.
Ease of Deployment and Customer Service: New Relic is praised for its straightforward deployment process but requires extensive configuration to optimize performance. OpsRamp has an efficient deployment process and is highly rated for responsive customer service.
Pricing and ROI: New Relic is perceived as expensive but users feel the ROI is justified by its features. OpsRamp offers better value for cost with quicker ROI due to faster deployment and effective support. OpsRamp’s pricing is more appealing to cost-sensitive users.
It is important to stick with available features and provide customers with clear, precise details about what can and cannot be done to avoid anomalies.
I find the licensing model convenient and clear enough, and I have seen a return on investment with OpsRamp.
Issues that could be solved quickly sometimes take longer because they go around in circles.
Having a dedicated firefighter team for each MSP would be beneficial.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
Technical support should be improved.
it does not strike me as expensive, and the licensing model is clear enough.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
I have utilized OpsRamp's capability for predictive analytics, and it has been important in fostering collaboration between my IT and development teams under DevOps methodologies, where applicable.
| Product | Market Share (%) |
|---|---|
| New Relic | 4.1% |
| OpsRamp | 2.7% |
| Other | 93.2% |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 49 |
| Large Enterprise | 60 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.
OpsRamp Features
OpsRamp has many valuable key features. Some of the most useful ones include:
OpsRamp Benefits
There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:
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