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Google Workspace vs Microsoft Intune comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Corporations report mixed ROI from Google Workspace, citing productivity benefits, cost concerns, and varying market value perceptions.
Sentiment score
5.6
Microsoft Intune enhances efficiency and ROI by reducing IT workload, costs, and leveraging existing licenses with robust security features.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
Importantly, when someone leaves the company, it helps protect document access on their devices.
Channels & Alliances Head at Link Development
 

Customer Service

Sentiment score
5.0
Google Workspace support has mixed reviews; effective email support contrasts with difficulties in direct contact and limited personal assistance.
Sentiment score
5.5
Microsoft Intune support varies; some users laud quick help, others cite delays and issues, premium support is generally better.
In the past, we experienced a problem with automatic emails being blocked, and the support team resolved the issue quickly.
Technical Manager IT Development at Sostenia
Even as a technical person, I struggle to find appropriate contact numbers or email addresses.
Principal Consultant at Wipro Limited
I sent a complaint letter but it was hard to find customer service for that.
Assosiate Professor at Palazzo del Mediterraneo
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
7.3
Google Workspace efficiently scales for any size organization, praised for seamless user accommodation and integration, though enhancements are suggested.
Sentiment score
6.8
Microsoft Intune is scalable and flexible, ideal for various enterprises, though improvements are needed for macOS and iOS devices.
It supports around 2,500 users in our company, and this scalability assists us in maintaining our infrastructure.
Technical Manager IT Development at Sostenia
Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook.
IT Manager at Universal Carpets & Rugs
If webinars were provided and universities were promoted with webinars, people are going to attend them.
Assosiate Professor at Palazzo del Mediterraneo
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
 

Stability Issues

Sentiment score
7.8
Google Workspace is praised for its stability and reliability, with users noting minimal disruptions and high performance ratings.
Sentiment score
6.6
Microsoft Intune is generally stable and reliable, with minor issues attributed to environmental factors rather than inherent instability.
This stability is crucial to us because it ensures we do not lose communication or connection while using messaging and accessing files.
Technical Manager IT Development at Sostenia
The stability of Google Workspace is excellent and very solid.
Principal Consultant at Wipro Limited
With Microsoft now that we are using, we have a security system by which every now and then you have to change your password, and whenever you try to access multiple times to the same email from different devices or many times in the same day, they will ask you for a code that you have to insert.
Assosiate Professor at Palazzo del Mediterraneo
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
Microsoft Intune has been very stable.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
 

Room For Improvement

Users desire improved integration, storage, synchronization, features, and functionality in Google tools to enhance productivity and collaboration.
Microsoft Intune needs improvements in reporting, integration, real-time policy application, device compliance, and enhanced user interface simplicity.
The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.
IT Manager at Universal Carpets & Rugs
The security functionalities are similar to those in competitors like Active Directory, but they could be optimized for stronger security features.
Technical Manager IT Development at Sostenia
It is hard to find categories and folders in Teams.
Assosiate Professor at Palazzo del Mediterraneo
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
 

Setup Cost

Users have mixed opinions on Google Workspace pricing, appreciating the value but desiring clearer cost structures and flexible licensing.
Microsoft Intune offers cost-effective integration with Microsoft 365, providing competitive pricing and value through flexible licensing and bundling.
The current cost is approximately seven to ten euros per user per month.
Technical Manager IT Development at Sostenia
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
 

Valuable Features

Google Workspace excels in scalability, integration, security, and collaboration, making it ideal for businesses and educational institutions.
Microsoft Intune offers seamless cloud integration, security, and flexible device management across platforms, enhancing productivity and administration efficiency.
The ability to share documents with students and assign them things and correct them in real time has been beneficial.
Assosiate Professor at Palazzo del Mediterraneo
The valuable features include the email service, email updates, and Google Drive.
IT Manager at Universal Carpets & Rugs
These tools enhance productivity by allowing us to edit the same file at the same time, making collaboration much smoother.
Technical Manager IT Development at Sostenia
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
 

Categories and Ranking

Google Workspace
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
105
Ranking in other categories
Email Applications (1st), Wireless Email (1st), Cloud Storage (8th), Content Collaboration Platforms (3rd)
Microsoft Intune
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
305
Ranking in other categories
Configuration Management (2nd), Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
 

Mindshare comparison

While both are Cloud Services solutions, they serve different purposes. Google Workspace is designed for Email Applications and holds a mindshare of 16.0%, down 23.8% compared to last year.
Microsoft Intune, on the other hand, focuses on Unified Endpoint Management (UEM), holds 28.2% mindshare, down 34.8% since last year.
Email Applications Market Share Distribution
ProductMarket Share (%)
Google Workspace16.0%
Microsoft Exchange Online11.1%
Microsoft Exchange10.6%
Other62.3%
Email Applications
Unified Endpoint Management (UEM) Market Share Distribution
ProductMarket Share (%)
Microsoft Intune28.2%
Workspace ONE UEM11.8%
ManageEngine Endpoint Central9.6%
Other50.4%
Unified Endpoint Management (UEM)
 

Featured Reviews

AR
Assosiate Professor at Palazzo del Mediterraneo
Collaborative work with students has improved but storage limitations and support issues remain
We have Google Workspace, and we use it primarily for Drive to collect items. We categorize folders with topics and material either for students or for research. We use Google Doc to share documents, especially when we assign homework to be corrected for peer correction or classroom correction. With Teams and Microsoft, we use it for collective calls and exam supervision because we use video surveillance through camera with Teams. We use Teams for meetings and to share material with students. The ability to share documents with students and assign them things and correct them in real time has been beneficial. You can verify what they write, and they can contribute and cooperate to create a collective document, which is something that our society nowadays requires. The ability to cooperate, especially those who work with languages and those who work with writing, need to learn how to cooperate. There is co-editing and co-writing, all these sorts of things. I love the fact that I can easily have access to folders that I can categorize and where I can upload research material and teaching material.
AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
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Answers from the Community

VA
Manager, Technology Support at EL Paso Independent School District
Apr 11, 2023
Apr 11, 2023
Microsoft Intune only supports the following operating systems: Android -iOS/iPadOS-Linux-macOS-Windows and Chrome OS, View and take action on the company and school-owned Chrome OS devices Use the Chrome Enterprise connector with Microsoft Intune After you establish a connection, you can: Sync device information between the Google Admin console and Microsoft Intune. View device information i...
2 out of 3 answers
SS
Chief Digitalization Executive at a energy/utilities company with 1,001-5,000 employees
Apr 10, 2023
Intune is more recommended for Microsoft OS or Microsoft products. On Chromebooks, if you are going with Google tech stack of Office apps, Google Workspace will be your go-to option in this case. 
DV
General Manager at Kaleyra
Apr 10, 2023
I agree with @Saiyed Shahab Ahmed​. You should also consider the management overhead of having multiple productivity tools. 
 

Top Industries

By visitors reading reviews
Computer Software Company
12%
Educational Organization
9%
Manufacturing Company
8%
Comms Service Provider
7%
Computer Software Company
12%
Manufacturing Company
10%
Financial Services Firm
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business64
Midsize Enterprise14
Large Enterprise27
By reviewers
Company SizeCount
Small Business117
Midsize Enterprise46
Large Enterprise152
 

Questions from the Community

What do you like most about Google Workspace?
Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.
What is your experience regarding pricing and costs for Google Workspace?
The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor expensive. The current cost is approximately seven to ten euros per user per mont...
What needs improvement with Google Workspace?
The only inconvenience is the fact that you have limited storage. After a while, you have to buy a surplus. It is not intuitive with Teams. It is hard to find categories and folders in Teams. I do ...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
 

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
Intune, MS Intune, Microsoft Endpoint Manager
 

Overview

 

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
Mitchells and Buzzers, Callaway
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