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Google Workspace vs Microsoft Intune comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.8
Google Workspace boosts productivity and collaboration, offering streamlined tools and flexibility despite variable costs and returns per organization.
Sentiment score
7.7
Microsoft Intune reduces costs and boosts productivity by streamlining device management, enhancing security, and ensuring high return on investment.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
 

Customer Service

Sentiment score
6.7
Google Workspace's support is efficient and user-friendly; however, users seek improved communication and direct contact options.
Sentiment score
6.5
Microsoft Intune support receives mixed reviews; premium support is faster, while basic support often lacks effectiveness, needing improvement.
In the past, we experienced a problem with automatic emails being blocked, and the support team resolved the issue quickly.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
 

Scalability Issues

Sentiment score
8.1
Google Workspace offers scalable, cloud-based solutions enabling effortless growth, efficient management, and seamless integration for businesses of all sizes.
Sentiment score
8.3
Microsoft Intune offers seamless scalability, supporting thousands of users and devices with strong endpoint support and flexible licensing.
It supports around 2,500 users in our company, and this scalability assists us in maintaining our infrastructure.
Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
 

Stability Issues

Sentiment score
8.6
Google Workspace is highly stable and reliable, with users rating it nine or ten, despite minor Outlook integration issues.
Sentiment score
8.0
Microsoft Intune is praised for its stability and performance, despite minor bugs and occasional Azure integration issues.
This stability is crucial to us because it ensures we do not lose communication or connection while using messaging and accessing files.
The only issue is collaboration with Outlook, where I am having a bit of a problem.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
 

Room For Improvement

Google Workspace needs improved integration, enhanced features, better security, automation, and offline capabilities to compete with Microsoft Office.
Microsoft Intune needs enhanced application deployment, reporting, and better support for non-Microsoft systems to improve user experience and efficiency.
The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.
The security functionalities are similar to those in competitors like Active Directory, but they could be optimized for stronger security features.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
 

Setup Cost

Enterprise buyers find Google Workspace affordable, despite lacking some apps, with pricing rated five to eight out of ten.
Microsoft Intune is cost-effective due to integration with Office 365 and competitive bundling in Microsoft 365 E3 and E5.
The current cost is approximately seven to ten euros per user per month.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
 

Valuable Features

Google Workspace enhances productivity with affordable Gmail, collaboration tools, seamless integration, and secure multi-user access for efficient teamwork.
Microsoft Intune offers seamless integration, robust security, and efficient endpoint management with a centralized console for enhanced productivity.
The valuable features include the email service, email updates, and Google Drive.
These tools enhance productivity by allowing us to edit the same file at the same time, making collaboration much smoother.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
 

Categories and Ranking

Google Workspace
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
102
Ranking in other categories
Email Applications (1st), Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (2nd)
Microsoft Intune
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
255
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
 

Mindshare comparison

While both are Cloud Services solutions, they serve different purposes. Google Workspace is designed for Email Applications and holds a mindshare of 22.2%, down 24.0% compared to last year.
Microsoft Intune, on the other hand, focuses on Unified Endpoint Management (UEM), holds 34.9% mindshare, down 41.4% since last year.
Email Applications
Unified Endpoint Management (UEM)
 

Featured Reviews

Sunil-Nair - PeerSpot reviewer
Email collaboration and accessibility have improved team productivity
The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.
Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
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Answers from the Community

VA
Apr 11, 2023
Apr 11, 2023
Microsoft Intune only supports the following operating systems: Android -iOS/iPadOS-Linux-macOS-Windows and Chrome OS, View and take action on the company and school-owned Chrome OS devices Use the Chrome Enterprise connector with Microsoft Intune After you establish a connection, you can: Sync device information between the Google Admin console and Microsoft Intune. View device information i...
2 out of 3 answers
SS
Apr 10, 2023
Intune is more recommended for Microsoft OS or Microsoft products. On Chromebooks, if you are going with Google tech stack of Office apps, Google Workspace will be your go-to option in this case. 
reviewer1659576 - PeerSpot reviewer
Apr 10, 2023
I agree with @Saiyed Shahab Ahmed​. You should also consider the management overhead of having multiple productivity tools. 
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
8%
Educational Organization
8%
Comms Service Provider
7%
Educational Organization
20%
Computer Software Company
11%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Google Workspace?
Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.
What is your experience regarding pricing and costs for Google Workspace?
I'm not satisfied with the cost because I feel these services should be free as they use our data.
What needs improvement with Google Workspace?
As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
 

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
Intune, MS Intune, Microsoft Endpoint Manager
 

Overview

 

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
Mitchells and Buzzers, Callaway
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