We performed a comparison between Freshsales and Salesforce Marketing Cloud based on real PeerSpot user reviews.
Find out in this report how the two Social CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Freshsales is user-friendly, scalable and stable."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"You can schedule reports, there's a lot of supporting tools, and you have access to all that information."
"The most valuable of Salesforce Marketing Cloud is seeing the customer's journey."
"Salesforce allows for the integration of different data sources."
"Marketing Cloud has improved our productivity and our team enjoy using it."
"Salesforce Marketing Cloud's integrations are seamless since it is a native application. It helps us with B2B and B2C send-outs and can handle large columns."
"Marketing Cloud offers a 360 customers experience as it integrates with Service Cloud and Sales Cloud, the CRM portion of Salesforce. The different platforms integrate easily which makes it easy to manage customer communication using a single point of truth."
"If you want to be able to communicate with your client using email, WhatsApp, and push notifications, know if the client opened the communication or not, and create and automate their journey, Marketing Cloud is very good."
"The most valuable feature of Salesforce Marketing Cloud is the ability to sell the products we have made to customers. Overall the solution is very useful for business."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"It lacks customizability for complex and larger use cases."
"The solution needs to improve the user experience and leads capture."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"The price of this solution could be improved as well as the reporting functionality."
"The product could use a little bit of BI in the sense of rule-based building."
"Salesforce Marketing Cloud should include more point-and-click functionality."
"The solution can have a better UI. Salesforce Marketing Cloud should consider making its solution more robust for error handling."
"We have struggled to get resolution of support tickets from the Salesforce team."
"The customization of Salesforce, a generic CRM software, has room for improvement."
"Managing large volumes of data takes too long."
"Technical support is good but could be faster, maybe more knowledgeable, and more customer friendly."
"There is a lot of room for improvement in Salesforce Marketing Cloud's dashboards and the visualization of information in each journey."
Freshsales is ranked 20th in CRM with 5 reviews while Salesforce Marketing Cloud is ranked 1st in Social CRM with 50 reviews. Freshsales is rated 7.8, while Salesforce Marketing Cloud is rated 8.4. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of Salesforce Marketing Cloud writes "Easy to deploy, stable, and scalable". Freshsales is most compared with monday.com, Blackbaud CRM and Apollo.io, whereas Salesforce Marketing Cloud is most compared with Marketo, Oracle Eloqua, HubSpot Marketing Hub, Amazon Pinpoint and SAP Marketing Cloud. See our Freshsales vs. Salesforce Marketing Cloud report.
See our list of best Social CRM vendors.
We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.