We performed a comparison between Freshsales and monday.com based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"Freshsales is user-friendly, scalable and stable."
"The ability to attach files to boards and truly make it collaborative is the most important aspect of the solution."
"Integrations such as the one for Slack have helped us receive updates on tasks immediately as they occur by other team members."
"Since the tool is so easy to use, our team members can all learn it quickly and create new boards, projects, tasks, and views easily."
"The best feature is the form for requests for new projects."
"monday.com is an excellent tool to follow your project timeline to see where you are and where you want to go. It's super flexible. Thanks to all the automation, you can do practically anything with monday.com."
"We are a lot more organized, and have transparency throughout key areas of our business thanks to this solution."
"The feature that I have found most valuable is the boards on Monday which allow for allocation, time tracking, and storing of important information."
"The most valuable features are the way we could easily add tasks and track the timelines of tasks through a Gantt chart. That made it easier for us to see which crucial tasks were finished."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"It lacks customizability for complex and larger use cases."
"The solution needs to improve the user experience and leads capture."
"The price of this solution could be improved as well as the reporting functionality."
"It would be helpful if I could integrate Google Docs with Monday somehow."
"Monday is one of the more expensive tools available."
"The tablet display is confusing and difficult to use."
"I've had trouble trying to link or merge together a board with my team in which we can collaborate and comment on each task or file without having our client in on the early stage conversations."
"In recent months, Monday.com has been down about once a week."
"The biggest thing missing that would be beneficial to us is a time tracking app."
"Sometimes, I had difficulty moving items from board to board and would have to move them twice to get them to successfully move."
"Monday.com is always upgrading its features. I struggle to keep up with it all as I am not a tech expert."
Freshsales is ranked 20th in CRM with 5 reviews while monday.com is ranked 1st in CRM with 222 reviews. Freshsales is rated 7.8, while monday.com is rated 9.4. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Freshsales is most compared with Blackbaud CRM and Apollo.io, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Planview PPM Pro. See our Freshsales vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
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