Freshsales vs Salesforce Sales Cloud comparison

Freshworks and Salesforce are both solutions in the CRM category. Freshworks is ranked #20 with an average rating of 8.7, while Salesforce is ranked #2 with an average rating of 8.1. Freshworks holds a 1.1% mindshare in CRM, compared to Salesforce’s 2.4% mindshare. Additionally, 100% of Freshworks users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

Freshsales

Read 8 Freshsales reviews

2,744 Views
2,250 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

9,860 Views
7,296 Comparison Views

94% willing to recommend

Freshsales

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Salesforce Sales Cloud and Freshsales compete in the CRM category, with Salesforce having the upper hand due to its scalability and integration suited for larger enterprises.

Features: Salesforce Sales Cloud includes comprehensive lead management, forecasting, and various third-party integrations ideal for large-scale operations. Freshsales offers AI-driven insights, intuitive lead scoring, and automated workflows, making it attractive to companies prioritizing ease of use and process simplification.

Room for Improvement: Salesforce could benefit from simplifying its setup process, reducing initial costs for small businesses, and enhancing user interface flexibility. Freshsales might improve by expanding its feature set for larger enterprises, enhancing integration capabilities with third-party software, and adopting more robust data analytics tools.

Ease of Deployment and Customer Service: Salesforce Sales Cloud requires intricate setup processes, requiring technical expertise, but provides comprehensive support for deployment challenges. Freshsales is straightforward to implement with minimal setup time and is backed by accessible customer service, making it ideal for rapid, easy deployment.

Pricing and ROI: Salesforce Sales Cloud incurs higher setup costs due to its extensive features but promises significant ROI for businesses using advanced analytics. Freshsales offers competitive pricing, appealing to smaller businesses seeking faster ROI with a lower initial investment. Salesforce serves as a long-term investment with high upfront costs, while Freshsales offers cost-effective scalability.

To learn more, read our detailed Freshsales vs. Salesforce Sales Cloud Report (Updated: May 2026).

Buyer's Guide

Freshsales vs. Salesforce Sales Cloud

May 2026

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Helped 893,438 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Ranking in CRM

20th

Ranking in Opportunity Management

10th

Ranking in Sales Force Automation

8th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th)

Salesforce Sales Cloud

Ranking in CRM

2nd

Ranking in Opportunity Management

1st

Ranking in Sales Force Automation

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

Conversation Intelligence Software (2nd)

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Freshsales is 1.1%, up from 1.0% compared to the previous year. The mindshare of Salesforce Sales Cloud is 2.4%, down from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	2.4%
Freshsales	1.1%
Other	96.5%

CRM

Featured Reviews

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

Automation has boosted sales efficiency and improves follow-ups across multiple customer segments

The automation runs whenever a certain trigger point is met. For example, if the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed. There are many features including recently enabled AI that gives a brief description to the contact person about what that particular promotion is about. There are also features like auto email getting triggered and marketing emails. All of those features are part of Freshsales.

Read full review

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable feature is its well-organized sales cycle, which is important to us."

"To conclude, the productivity and automation features are the most useful."

"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."

"The solution is a low-cost CRM product compared to other CRM alternatives."

"Freshsales is user-friendly, scalable and stable."

"Email integration is easy."

"I like Freshsales because it's integrated with Shopify which we use to host our website."

"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

More Freshsales pros

"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."

"It is expensive but also one of the largest business systems you'll have in your company because it'll integrate absolutely anything you need it to."

"Salesforce is very user-friendly, which makes it effortless to track business management reports."

"You can adapt Salesforce for all customer needs."

"Easy to understand and logical GUI."

"This solution offers a good user experience; it is easy to learn and use, even for those who are using it for the first time."

"So far, everything has been good."

"It gives us great visibility into tracking opportunities and interactions with customers through email and phone conversations."

More Salesforce Sales Cloud pros

Cons

"We have a problem with the time to delivery for our customers, although this is not specific to this solution."

"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."

"We can use only one domain in the basic package."

"The licensing costs should be based on the amount of data and number of clients that one can insert into the application."

"The solution needs to improve the user experience and leads capture."

"It lacks customizability for complex and larger use cases."

"The reporting for this solution across all their products could be improved."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."

More Freshsales cons

"I'd like to have the ability to change default values on certain fields such as the “Related To” field on the Task and Event pages."

"What I'm expecting from Salesforce Sales Cloud is a more user-friendly interface."

"When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security."

"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities."

"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding; you don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."

"The price of Salesforce Sales Cloud could be reduced. It is expensive."

"It might be easier if there were better integration with other sales systems or clouds that are not powered by Salesforce. For example, when we work with partners, such as Amazon or any other major tech company, sometimes we collaborate to develop a sales lead."

"There are things that could be improved with respect to file sharing. There is a limited file size."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"Freshsales is an economical product."

"The tool is not that expensive."

"The basic price is affordable. The add ons are expensive."

"If one is a very low price and ten is expensive, I rate the product price as a three."

"Salesforce Sales Cloud is an expensive solution."

"The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."

"The price of the Salesforce Sales Cloud is expensive. We pay monthly for the solution but we are billed quarterly."

"You need to pay for the license per user per month. For example, you need to pay $100 per user. If you have 200 users using your Salesforce, that would be multiplied by a hundred, that's $20,000 per month and a quarter million per year."

"My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."

"The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud."

"In terms of investment value and return of the investment, Salesforce right now is pretty good on the Western markets where the price of the employees is pretty high."

"Sales Cloud is quite expensive."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

18%

Construction Company

16%

Outsourcing Company

Computer Software Company

Financial Services Firm

12%

Manufacturing Company

10%

Construction Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	25
Large Enterprise	43

Questions from the Community

What needs improvement with Freshsales?

The product is up to the mark and everything we need right now.

See all answers

What is your primary use case for Freshsales?

Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on any promotion site, we get the customer details over Freshsales, and based on t...

See all answers

What advice do you have for others considering Freshsales?

Freshsales is a must-go product if you are considering a low budget and highly scalable product. I would rate this review as a nine.

See all answers

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When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

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What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

See all answers

Comparisons

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Sales Creatio vs Freshsales

Compared 2% of the time

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Compared 7% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 5% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 5% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 3% of the time

Salesforce Service Cloud vs Salesforce Sales Cloud

Compared 3% of the time

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Product Reports

Buyer's Guide

Freshsales

May 2026

Download Freshsales product report

Buyer's Guide

Salesforce Sales Cloud

April 2026

Download Salesforce Sales Cloud product report

Also Known As

No data available

Sales Cloud, SFDC, Salesforce

Overview

Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.

Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.

What are the standout features of Freshsales?

Automation: Streamlines tasks and processes, enhancing efficiency.
AI Promotions: Generates insightful brief descriptions for marketing.
Integration: Connects with platforms like Shopify and Whatsapp for seamless operations.
Sales Cycle: Offers a comprehensive structure for managing sales activities.
Email Integration: Simplifies communication within the sales process.

Why consider Freshsales based on reviews?

User-Friendliness: Appreciated for its easy navigation and functionality.
Scalability: Grows with business needs, adapting to increased demands.
Cost-Effectiveness: Provides valuable features at a competitive price.
Sales Tracking: Offers robust tools for monitoring sales and leads.
Communication Tools: Enhances interaction with potential customers.

In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.

Freshworks

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Freshsales vs. Salesforce Sales Cloud

May 2026

Free Report: Freshsales vs. Salesforce Sales Cloud

Find out what your peers are saying about Freshsales vs. Salesforce Sales Cloud and other solutions. Updated: May 2026.

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