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Exabeam vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.6
Reviews Sentiment
4.9
Number of Reviews
2
Ranking in other categories
AI-SOC (13th), AI-Powered Security Automation (2nd)
Exabeam
Ranking in Security Orchestration Automation and Response (SOAR)
12th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
Security Information and Event Management (SIEM) (20th), User Entity Behavior Analytics (UEBA) (2nd), Security Incident Response (5th), Threat Intelligence Platforms (TIP) (12th), AI-Powered Cybersecurity Platforms (10th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (11th)
 

Featured Reviews

Trevor R. - PeerSpot reviewer
Cybersecurity Engineer at a real estate/law firm with 10,001+ employees
Automation has transformed phishing triage and case management for our security team
In terms of increasing alert handling capability for our SecOps staff, Torq's Identic AI is really strong in analysis, and recently, we started using what's called the AI Step, having really great success. Using that one piece of AI, we auto-closed 511 cases in quarter four alone. Torq has changed the day-to-day experience for my security analysts by enhancing their workload management and how they feel about their job, as they can now operate cases more quickly and have a nicer centralized location for information that previously required manual work. Torq's unified platform approach to AI SOC automation and case management has significantly benefited us by integrating the case management platform with the automation, which saves time compared to managing multiple point solutions across our security stack.
reviewer2650449 - PeerSpot reviewer
Analyst at a government with 1,001-5,000 employees
Machine learning features improve security insight but on-prem limitations prompt consideration of migration
We only use Exabeam for Advanced Analytics. We don't do all those other aspects like ticketing plugins. We just use it for the integration purposes, which are kind of basic. We send alerts via the dashboard for our SOC to identify risky users Exabeam includes machine learning features and…
KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"The user interface and the timelines they use are the most valuable features. The price model is very simple so that one can understand it easily and there are no surprises within it."
"The setup is not difficult. It was easy."
"I have customers that like the EUBA functionality of it. The solution has the ability to build a session, basically. It pulls a lot of information together, for example, everything a user does in a specific timeframe. It's quite helpful."
"The advanced analytics has a really great overview of user behavior."
"The way it can connect with AWS is very useful, and the integrations are pretty good."
"The solution's automation capabilities are great."
"The UI was very clean."
"The Exabeam SIEM has a user friendly UI interface."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"My favorite feature is the application vulnerability scanner."
"The ease of use is great."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"Reduces time to closure and closure metrics for vulnerabilities."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
 

Cons

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"The customer service and support are not satisfactory."
"Exabeam's reporting dashboard could have included a filtering option to filter by the most recent detection."
"Exabeam needs to improve its adaptive nature towards rules and its capability to understand the entire client environment faster."
"Exabeam needs to improve its documentation and provide more customization for dashboards and case management."
"They should provide detailed information about detecting phishing emails."
"I believe if it were more flexible it would be a better product."
"One area for the solution's improvement is integration capabilities, particularly out-of-the-box integration which sometimes requires additional professional services."
"They need to focus on more of the MITRE ATT&CK Framework and coverage. They claim they cover about 70 to 80%. I'm not sure if it's really quite that much, however."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"It doesn't interact with things very well."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The initial setup is difficult."
 

Pricing and Cost Advice

Information not available
"Exabeam Fusion SIEM's pricing is reasonable."
"They have a great model for pricing that can be based either on user count or gigabits per day."
"Exabeam is not a cheap solution."
"There is an annual license required to use Exabeam Fusion SIEM. The price of the solution should be reduced."
"The platform is not extremely expensive compared to its direct competitors; I would rate its pricing around six out of ten."
"The solution is expensive."
"The product is more expensive than other solutions."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
7%
Healthcare Company
7%
Financial Services Firm
12%
Computer Software Company
10%
Manufacturing Company
9%
Healthcare Company
6%
Financial Services Firm
17%
Manufacturing Company
14%
Computer Software Company
7%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise3
Large Enterprise7
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What needs improvement with Torq?
From our research and testing with the tool, we determined there need to be modifications and changes to train the LL...
What is your primary use case for Torq?
I used Torq for conducting one of the proof of evaluations for a vendor we are connected with. I am currently working...
What advice do you have for others considering Torq?
One of our members uses AWS, and we receive their feed. This involves triaging AWS-related logs. While I do not have ...
What are the biggest differences between Securonix UEBA, Exabeam, and IBM QRadar?
It mostly depends on your use-cases and environment. Exabeam and Securonix have a stronger UEBA feature set, friendli...
What is your experience regarding pricing and costs for Exabeam Fusion SIEM?
I do not have much information about the pricing. However, I am aware that Exabeam is cheaper than Palo Alto based on...
What needs improvement with Exabeam Fusion SIEM?
We use the on-prem Exabeam product and face limitations using the web UI and administration of custom models and rule...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...
 

Overview

 

Sample Customers

Information Not Available
Hulu, ADP, Safeway, BBCN Bank
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Exabeam vs. ServiceNow Security Operations and other solutions. Updated: December 2025.
880,511 professionals have used our research since 2012.