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Exabeam vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
6
Ranking in other categories
AI-SOC (7th), AI-Powered Security Automation (2nd)
Exabeam
Ranking in Security Orchestration Automation and Response (SOAR)
11th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
20
Ranking in other categories
Security Information and Event Management (SIEM) (15th), User Entity Behavior Analytics (UEBA) (1st), Security Incident Response (5th), Threat Intelligence Platforms (TIP) (10th), AI-Powered Cybersecurity Platforms (10th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
9th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (11th)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
DH
Solution Architect at CTC
Improved threat detection has provided clear user risk insights and streamlined incident response
Exabeam's UEBA is the most valuable feature that I have found so far. Exabeam's UEBA displays the type of description that it could show in a console regarding one particular user, the rating that it shows, and how vulnerable the user is, which is very good. Exabeam's automation for incident response is very good. The machine learning capabilities of Exabeam are also good.
KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"What I appreciate most about Torq is that it is an essential part of our system."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"The Exabeam SIEM has a user friendly UI interface."
"The way it can connect with AWS is very useful, and the integrations are pretty good."
"Timeline based analysis; good platform support"
"The setup is not difficult. It was easy."
"The solution's automation capabilities are great."
"Exabeam's UEBA displays the type of description that it could show in a console regarding one particular user, the rating that it shows, and how vulnerable the user is, which is very good."
"The advanced analytics has a really great overview of user behavior."
"The most valuable feature of Exabeam Fusion SIEM is the easy-to-use user interface."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"Reduces time to closure and closure metrics for vulnerabilities."
"My favorite feature is the application vulnerability scanner."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
 

Cons

"Regarding the pricing of Torq, I would say it is expensive."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"The initial deployment of Torq was not easy."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"Updating the new release of Exabeam Fusion SIEM takes time and slows our performance."
"The solution's reporting and dashboarding could be improved."
"One area for the solution's improvement is integration capabilities, particularly out-of-the-box integration which sometimes requires additional professional services."
"Exabeam's reporting dashboard could have included a filtering option to filter by the most recent detection."
"The only problem is that the UI is not very impressive."
"The organzation is rigid and not flexible in the way they operate"
"We still have questions surrounding hardware deployment."
"Adding to the number of certifications that they have, for example, ISO 27001, would be helpful."
"The dashboard and playbook creation will need to improve"
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"There is room for improvement in terms of developer support and documentation."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
 

Pricing and Cost Advice

Information not available
"The solution is expensive."
"They have a great model for pricing that can be based either on user count or gigabits per day."
"There is an annual license required to use Exabeam Fusion SIEM. The price of the solution should be reduced."
"The platform is not extremely expensive compared to its direct competitors; I would rate its pricing around six out of ten."
"Exabeam is not a cheap solution."
"Exabeam Fusion SIEM's pricing is reasonable."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Comms Service Provider
8%
Manufacturing Company
8%
Computer Software Company
6%
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
9%
Comms Service Provider
6%
Financial Services Firm
16%
Manufacturing Company
13%
Computer Software Company
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise7
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What needs improvement with Torq?
We do not utilize the AI features that much. When it comes to general AI features of Torq, we are just slowly startin...
What is your primary use case for Torq?
Torq markets itself as a security tool, and we do use them for security, but not in the traditional sense they market...
What advice do you have for others considering Torq?
I would rate Torq an eight overall. I feel that Torq is as good as the effort you put into it. The limitations are ve...
What are the biggest differences between Securonix UEBA, Exabeam, and IBM QRadar?
It mostly depends on your use-cases and environment. Exabeam and Securonix have a stronger UEBA feature set, friendli...
What is your experience regarding pricing and costs for Exabeam Fusion SIEM?
I do not have much information about the pricing. However, I am aware that Exabeam is cheaper than Palo Alto based on...
What needs improvement with Exabeam Fusion SIEM?
Exabeam's integration capabilities are not good, as Exabeam has a very limited number of integrations and no out-of-b...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...
 

Overview

 

Sample Customers

Information Not Available
Hulu, ADP, Safeway, BBCN Bank
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Exabeam vs. ServiceNow Security Operations and other solutions. Updated: February 2026.
882,606 professionals have used our research since 2012.