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Exabeam vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
6
Ranking in other categories
AI-SOC (7th), AI-Powered Security Automation (2nd)
Exabeam
Ranking in Security Orchestration Automation and Response (SOAR)
11th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
20
Ranking in other categories
Security Information and Event Management (SIEM) (15th), User Entity Behavior Analytics (UEBA) (1st), Security Incident Response (5th), Threat Intelligence Platforms (TIP) (10th), AI-Powered Cybersecurity Platforms (10th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
9th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (11th)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
DH
Solution Architect at CTC
Improved threat detection has provided clear user risk insights and streamlined incident response
Exabeam's UEBA is the most valuable feature that I have found so far. Exabeam's UEBA displays the type of description that it could show in a console regarding one particular user, the rating that it shows, and how vulnerable the user is, which is very good. Exabeam's automation for incident response is very good. The machine learning capabilities of Exabeam are also good.
Kalyan Kothali - PeerSpot reviewer
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"What I appreciate most about Torq is that it is an essential part of our system."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"The user interface and the timelines they use are the most valuable features. The price model is very simple so that one can understand it easily and there are no surprises within it."
"The UI was very clean."
"The most valuable feature of Exabeam is the timeline creation based on log sources, which helps in security investigations."
"I have customers that like the EUBA functionality of it. The solution has the ability to build a session, basically. It pulls a lot of information together, for example, everything a user does in a specific timeframe. It's quite helpful."
"The advanced analytics has a really great overview of user behavior."
"The solution's initial setup process is easy."
"The solution's automation capabilities are great."
"Exabeam is very easy to use, with a straightforward platform and workflow, unlike other tools that require more expertise."
"The solution is available over the cloud and is easy to manage."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The product has a very simple UI."
"My favorite feature is the application vulnerability scanner."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"It has helped optimize security costs by consolidating multiple tools into one platform."
 

Cons

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"The initial deployment of Torq was not easy."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"Regarding the pricing of Torq, I would say it is expensive."
"One area for the solution's improvement is integration capabilities, particularly out-of-the-box integration which sometimes requires additional professional services."
"Adding to the number of certifications that they have, for example, ISO 27001, would be helpful."
"Updating the new release of Exabeam Fusion SIEM takes time and slows our performance."
"Exabeam should be a bit faster, especially in loading and vulnerability scanning."
"We had a large volume right from the beginning and they weren't quite prepared for that. That's something that they should think about when it comes to customers that have a large volume to start off with."
"I believe if it were more flexible it would be a better product."
"The customer service and support are not satisfactory."
"The initial setup of Exabeam Fusion SIEM is complex because it needs to integrate with the SIEM solution, but after this is complete it is straightforward."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The dashboard and playbook creation will need to improve"
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"The threat intelligence module needs a better dashboard."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
 

Pricing and Cost Advice

Information not available
"There is an annual license required to use Exabeam Fusion SIEM. The price of the solution should be reduced."
"Exabeam is not a cheap solution."
"They have a great model for pricing that can be based either on user count or gigabits per day."
"Exabeam Fusion SIEM's pricing is reasonable."
"The solution is expensive."
"The platform is not extremely expensive compared to its direct competitors; I would rate its pricing around six out of ten."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"This product is a good value for the money."
"The product is more expensive than other solutions."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Comms Service Provider
8%
Manufacturing Company
8%
Computer Software Company
6%
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
9%
Comms Service Provider
6%
Financial Services Firm
17%
Manufacturing Company
14%
Computer Software Company
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise7
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What needs improvement with Torq?
We do not utilize the AI features that much. When it comes to general AI features of Torq, we are just slowly startin...
What is your primary use case for Torq?
Torq markets itself as a security tool, and we do use them for security, but not in the traditional sense they market...
What advice do you have for others considering Torq?
I would rate Torq an eight overall. I feel that Torq is as good as the effort you put into it. The limitations are ve...
What are the biggest differences between Securonix UEBA, Exabeam, and IBM QRadar?
It mostly depends on your use-cases and environment. Exabeam and Securonix have a stronger UEBA feature set, friendli...
What is your experience regarding pricing and costs for Exabeam Fusion SIEM?
I do not have much information about the pricing. However, I am aware that Exabeam is cheaper than Palo Alto based on...
What needs improvement with Exabeam Fusion SIEM?
Exabeam's integration capabilities are not good, as Exabeam has a very limited number of integrations and no out-of-b...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...
 

Overview

 

Sample Customers

Information Not Available
Hulu, ADP, Safeway, BBCN Bank
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Exabeam vs. ServiceNow Security Operations and other solutions. Updated: February 2026.
882,961 professionals have used our research since 2012.