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Exabeam vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Exabeam
Ranking in Security Incident Response
5th
Ranking in Security Orchestration Automation and Response (SOAR)
12th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
Security Information and Event Management (SIEM) (18th), User Entity Behavior Analytics (UEBA) (2nd), Threat Intelligence Platforms (11th), AI-Powered Cybersecurity Platforms (9th)
ServiceNow Security Operations
Ranking in Security Incident Response
1st
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of July 2025, in the Security Incident Response category, the mindshare of Exabeam is 4.1%, up from 2.8% compared to the previous year. The mindshare of ServiceNow Security Operations is 15.7%, up from 14.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

Stephen-Armstrong - PeerSpot reviewer
The SIEM provides a user-friendly UI experience
When events come into the system, the dashboard categorizes them by the highest risk score, not when they appear on the system. When you've got multiple ongoing incidents you can only see the highest risk score at the top of the list rather than the most recent detection. Exabeam's reporting dashboard could have included a filtering option to filter by the most recent detection.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Exabeam Fusion SIEM is the easy-to-use user interface."
"Exabeam has improved our organization by speeding up the investigation process."
"The solution's initial setup process is easy."
"The way it can connect with AWS is very useful, and the integrations are pretty good."
"The UI was very clean."
"I have customers that like the EUBA functionality of it. The solution has the ability to build a session, basically. It pulls a lot of information together, for example, everything a user does in a specific timeframe. It's quite helpful."
"The platform is not extremely expensive compared to its direct competitors; I would rate its pricing around six out of ten."
"The Exabeam SIEM has a user friendly UI interface."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The product has a very simple UI."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The solution is available over the cloud and is easy to manage."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"Reduces time to closure and closure metrics for vulnerabilities."
 

Cons

"We still have questions surrounding hardware deployment."
"Exabeam's reporting dashboard could have included a filtering option to filter by the most recent detection."
"One area for the solution's improvement is integration capabilities, particularly out-of-the-box integration which sometimes requires additional professional services."
"Exabeam needs to improve its documentation and provide more customization for dashboards and case management."
"One area that needs improvement is interacting with Exabeam's API. There was a headache regarding the API; the documentation wasn't clear, and the syntax wasn't very precise."
"Exabeam should be a bit faster, especially in loading and vulnerability scanning."
"The solution's reporting and dashboarding could be improved."
"I believe if it were more flexible it would be a better product."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The initial setup is difficult."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
 

Pricing and Cost Advice

"Exabeam is not a cheap solution."
"The solution is expensive."
"There is an annual license required to use Exabeam Fusion SIEM. The price of the solution should be reduced."
"Exabeam Fusion SIEM's pricing is reasonable."
"The platform is not extremely expensive compared to its direct competitors; I would rate its pricing around six out of ten."
"They have a great model for pricing that can be based either on user count or gigabits per day."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"It is an expensive product."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
8%
Government
6%
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the biggest differences between Securonix UEBA, Exabeam, and IBM QRadar?
It mostly depends on your use-cases and environment. Exabeam and Securonix have a stronger UEBA feature set, friendlier GUI and are not licensed based on capacity (amount of logs and information in...
What do you like most about Exabeam Fusion SIEM?
The solution's initial setup process is easy.
What is your experience regarding pricing and costs for Exabeam Fusion SIEM?
I do not have much information about the pricing. However, I am aware that Exabeam is cheaper than Palo Alto based on discussions in meetings.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, especially regarding false positives or exceptions, which usually require filling...
 

Overview

 

Sample Customers

Hulu, ADP, Safeway, BBCN Bank
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Exabeam vs. ServiceNow Security Operations and other solutions. Updated: June 2025.
861,481 professionals have used our research since 2012.