We performed a comparison between Exabeam Fusion SIEM and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The automation feature is valuable."
"The main benefit is the ease of integration."
"The UI of Sentinel is very good and easy to use, even for beginners."
"It has a lot of great features."
"The best functionality that you can get from Azure Sentinel is the SOAR capability. So, you can estimate any type of activity, such as when an alert was triggered or an incident was found."
"The initial setup is very simple and straightforward."
"The AI capability is one of the main features of the solution because I believe that in the market, there are few solutions that are providing security solutions based on AI and machine learning."
"The native integration of the Microsoft security solution has been essential because it helps reduce some false positives, especially with some of the impossible travel rules that may be configured in Microsoft 365. For some organizations, that might be benign because they're using VPNs, etc."
"Timeline based analysis; good platform support"
"The user interface and the timelines they use are the most valuable features. The price model is very simple so that one can understand it easily and there are no surprises within it."
"The solution's initial setup process is easy."
"The way it can connect with AWS is very useful, and the integrations are pretty good."
"The most valuable feature of Exabeam Fusion SIEM is the easy-to-use user interface."
"It's a very user-friendly product and it's a very comprehensive technology."
"The advanced analytics has a really great overview of user behavior."
"Exabeam Fusion SIEM has a good performance and more advantages than traditional solutions."
"The product has a very simple UI."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The solution is stable."
"Reduces time to closure and closure metrics for vulnerabilities."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The solution is available over the cloud and is easy to manage."
"My favorite feature is the application vulnerability scanner."
"The ease of use is great."
"If Sentinel had a graphical user interface, it would be easier to use. I would also like it to be more customizable."
"They need to work with other security vendors. For example, we replaced our email gateway with Symantec, but we couldn't collect these logs with Azure Sentinel. Instead of collecting these logs with Azure Sentinel, we are collecting them on Qradar. We couldn't do it with Sentinel, which is a problem for us."
"Add more out-of-the-box connectors with other SaaS platforms/applications."
"It would be good to have some connectors for third-party SIEM solutions. Many customers are struggling with the integration of Azure Sentinel with their on-premise SIEM. Microsoft is changing the log structure many times a year, which can corrupt a custom integration. It would be good to have some connectors developed by Microsoft or supply vendors, but they are not providing such functionality or tools."
"Currently, the watchlist feature is being utilized, and although there have been improvements, it is still not fully optimized."
"The troubleshooting has room for improvement."
"There is room for improvement in entity behavior and the integration site."
"Sentinel's alerts and notifications are not fully optimized for mobile devices. The overall reporting and the analytics processes for the end user should also be improved. Also, the compatibility and availability of data sources and reports are not always perfect."
"We had a large volume right from the beginning and they weren't quite prepared for that. That's something that they should think about when it comes to customers that have a large volume to start off with."
"The initial setup of Exabeam Fusion SIEM is complex because it needs to integrate with the SIEM solution, but after this is complete it is straightforward."
"The organzation is rigid and not flexible in the way they operate"
"The only problem is that the UI is not very impressive."
"I believe if it were more flexible it would be a better product."
"They should provide detailed information about detecting phishing emails."
"Adding to the number of certifications that they have, for example, ISO 27001, would be helpful."
"We still have questions surrounding hardware deployment."
"The initial setup is difficult."
"There is room for improvement in terms of developer support and documentation."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"It doesn't interact with things very well."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
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Exabeam Fusion SIEM is ranked 12th in Security Orchestration Automation and Response (SOAR) with 10 reviews while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 14 reviews. Exabeam Fusion SIEM is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Exabeam Fusion SIEM writes "Enables centralized log collection on a single platform". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Exabeam Fusion SIEM is most compared with IBM Security QRadar, Palo Alto Networks Cortex XSOAR, Splunk Enterprise Security, Splunk User Behavior Analytics and Gurucul UEBA, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Fortinet FortiSOAR and NetWitness XDR. See our Exabeam Fusion SIEM vs. ServiceNow Security Operations report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
