Elastic Observability vs ITRS Geneos comparison

Elastic and ITRS are both solutions in the Application Performance Monitoring (APM) and Observability category. Elastic is ranked #7 with an average rating of 8.1, while ITRS is ranked #34 with an average rating of 5.0. Elastic holds a 4.8% mindshare in APM, compared to ITRS’s 1.3% mindshare. Additionally, 88% of Elastic users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

Elastic Observability

Read 27 Elastic Observability reviews

9,104 Views
6,532 Comparison Views

88% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

3,211 Views
1,534 Comparison Views

96% willing to recommend

Elastic Observability

ITRS Geneos

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and Elastic Observability are competing in the IT monitoring and observability space. Elastic Observability has the upper hand due to its comprehensive features and broader integrations.

Features: ITRS Geneos is praised for real-time monitoring, complex event processing, and strong user satisfaction. Elastic Observability offers extensive data analysis, diverse visualization tools, and support for multiple data sources.

Room for Improvement: Users suggest ITRS Geneos improve ease of use, offer more customization options, and enhance integration capabilities. Elastic Observability users want better support for large-scale data, improved search functionality, and more efficiency in data handling.

Ease of Deployment and Customer Service: ITRS Geneos has a smooth deployment process and strong customer support. Elastic Observability users find deployment more complex but benefit from responsive support.

Pricing and ROI: ITRS Geneos is favored for competitive pricing and strong ROI. Elastic Observability is seen as more expensive but valuable for its advanced features. Users of both products report satisfaction with ROI, noting that Elastic Observability's broader capabilities justify its higher price.

To learn more, read our detailed Elastic Observability vs. ITRS Geneos Report (Updated: May 2025).

Buyer's Guide

Elastic Observability vs. ITRS Geneos

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Elastic Observability

Ranking in Application Performance Monitoring (APM) and Observability

7th

Ranking in IT Infrastructure Monitoring

10th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Log Management (16th), Container Monitoring (4th), Cloud Monitoring Software (6th)

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

34th

Ranking in IT Infrastructure Monitoring

48th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (69th)

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Elastic Observability is 4.8%, down from 5.9% compared to the previous year. The mindshare of ITRS Geneos is 1.3%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Adelina Craciun

Product Owner at Swisscom

Customization enables tailored monitoring and alerting across departments

The possibility to customize it has been quite useful. Whatever the other departments want to dream up, we implement. Whatever they want to monitor, the granularity of it, the changes in the threshold, and the anomalies that they want reported all require some development. So far, every single request has been fulfilled.

Read full review

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product has connectors to many services."

"For full stack observability, Elastic is the best tool compared with any other tool ."

"The solution has been stable in our usage."

"We use AppDynamics and Elastic. The reason why we're using Elastic APM is because of the license count. It's very favorable compared to AppDynamics. It's inexpensive; it's economical."

"The solution allows us to dig deep into data."

"I recommend Elastic Observability for its completeness of vision and wide ecosystem."

"It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis."

"Elastic APM has plenty of features, such as the Elastic server for Kibana and many additional plugins. It's a comprehensive tool when used as a logging platform."

More Elastic Observability pros

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"I always appreciate Geneos's stability and ease of use."

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

More ITRS Geneos pros

Cons

"I am familiar with Azure Monitor, which I find more user-friendly compared to Elastic, which is a very technical tool."

"Improving code insight related to infrastructure and network, particularly focusing on aspects such as firewalls, switches, routers, and testing would be beneficial."

"The interface could be improved."

"Simplifying the parsing of logs and manual efforts would also be beneficial."

"Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage."

"Elastic Observability could improve asset discovery as the current requirement to push the agent is not ideal."

"There is room for improvement regarding its APM capabilities."

"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."

More Elastic Observability cons

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"t needs to have better middleware integration for things such as application and Microsft SQL servers."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

"Mobile phone integration is probably not as rich as it could be."

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

More ITRS Geneos cons

Pricing and Cost Advice

"We have been using the open-source version."

"So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."

"Since we are a huge company, Elastic Observability is an affordable solution for us."

"The price of Elastic Observability is expensive."

"Users have to pay for some features, like the alerts on different channels, because they are unavailable in different source versions."

"Elastic Observability's pricing could be better for small-scale users."

"The product’s pricing needs improvement."

"The product is not that cheap."

More Elastic Observability pricing and cost advice

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"Pricing and licensing is based on the requirements."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

15%

Manufacturing Company

Government

Financial Services Firm

74%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Elastic Observability?

Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...

See all answers

What is your experience regarding pricing and costs for Elastic Observability?

The license for Elastic Observability is the same as for other uses; you pay for Elastic, and you can use it for various cases. Observability is actually cheaper compared to logs because you're not...

See all answers

What needs improvement with Elastic Observability?

I think they are working on the AI-based features, which are currently in technical preview. The only challenging aspect for new users is often writing the query language. Basic searching is very e...

See all answers

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

Comparisons

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Dynatrace vs Elastic Observability

Compared 12% of the time

Grafana vs Elastic Observability

Compared 9% of the time

Zabbix vs Elastic Observability

Compared 8% of the time

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Dynatrace vs ITRS Geneos

Compared 23% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 15% of the time

Grafana vs ITRS Geneos

Compared 14% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

Nagios Core vs ITRS Geneos

Compared 2% of the time

More ITRS Geneos Competitors

Product Reports

Buyer's Guide

Elastic Observability

July 2025

Download Elastic Observability product report

Buyer's Guide

ITRS Geneos

June 2025

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

Elastic Observability is primarily used for monitoring login events, application performance, and infrastructure, supporting significant data volumes through features like log aggregation, centralized logging, and system metric analysis.

Elastic Observability employs Elastic APM for performance and latency analysis, significantly aiding business KPIs and technical stability. It is popular among users for system and server monitoring, capacity planning, cyber security, and managing data pipelines. With the integration of Kibana, it offers robust visualization, reporting, and incident response capabilities through rapid log searches while supporting machine learning and hybrid cloud environments.

What are Elastic Observability's key features?

Economic licensing: Offers cost-effective plans.
Extensive metrics tracking: Helps in comprehensive system monitoring.
Comprehensive logging: Centralizes log data efficiently.
Performance Monitoring: Provides robust APM capabilities.
Integration: Seamlessly integrates with other solutions.
Kibana visualization: Facilitates data visualization and reporting.
Machine learning support: Enables advanced data analysis.
Flexible deployment: Supports various deployment environments.
Rapid log searches: Enhances quick incident response.
Accessibility: Offers extensive online documentation and connector support.

What benefits or ROI should users look for in Elastic Observability reviews?

Stability: Look for consistent performance and reliability.
Compliance: Effective monitoring aids in regulation adherence.
System Security: Enhanced system monitoring and alert management.
Cost-Effectiveness: Evaluate the economic pricing models.
Scalability: Adequate scalability options for growing needs.

Companies in technology, finance, healthcare, and other industries implement Elastic Observability for tailored monitoring solutions. They find its integration with existing systems useful for maintaining operation efficiency and security, particularly valuing the visualization capabilities through Kibana to monitor KPIs and improve incident response times.

Elastic

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

Elastic Observability vs. ITRS Geneos

May 2025

Free Report: Elastic Observability vs. ITRS Geneos

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