Elastic Observability vs ITRS Geneos comparison

Elastic and ITRS are both solutions in the Application Performance Monitoring (APM) and Observability category. Elastic is ranked #6 with an average rating of 8.7, while ITRS is ranked #32 with an average rating of 5.0. Elastic holds a 3.0% mindshare in APM, compared to ITRS’s 1.1% mindshare. Additionally, 88% of Elastic users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

Elastic Observability

Read 29 Elastic Observability reviews

8,461 Views
7,023 Comparison Views

88% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

4,117 Views
2,717 Comparison Views

96% willing to recommend

Elastic Observability

ITRS Geneos

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and Elastic Observability are competing in the IT monitoring and observability space. Elastic Observability has the upper hand due to its comprehensive features and broader integrations.

Features: ITRS Geneos is praised for real-time monitoring, complex event processing, and strong user satisfaction. Elastic Observability offers extensive data analysis, diverse visualization tools, and support for multiple data sources.

Room for Improvement: Users suggest ITRS Geneos improve ease of use, offer more customization options, and enhance integration capabilities. Elastic Observability users want better support for large-scale data, improved search functionality, and more efficiency in data handling.

Ease of Deployment and Customer Service: ITRS Geneos has a smooth deployment process and strong customer support. Elastic Observability users find deployment more complex but benefit from responsive support.

Pricing and ROI: ITRS Geneos is favored for competitive pricing and strong ROI. Elastic Observability is seen as more expensive but valuable for its advanced features. Users of both products report satisfaction with ROI, noting that Elastic Observability's broader capabilities justify its higher price.

To learn more, read our detailed Elastic Observability vs. ITRS Geneos Report (Updated: December 2025).

Buyer's Guide

Elastic Observability vs. ITRS Geneos

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Elastic Observability

Ranking in Application Performance Monitoring (APM) and Observability

6th

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Log Management (12th), Container Monitoring (4th), Cloud Monitoring Software (6th)

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

32nd

Ranking in IT Infrastructure Monitoring

44th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (67th)

Mindshare comparison

As of December 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Elastic Observability is 3.0%, down from 6.3% compared to the previous year. The mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Elastic Observability	3.0%
ITRS Geneos	1.1%
Other	95.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Mohammed-Abdelalim

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities

In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.

Read full review

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I recommend Elastic Observability for its completeness of vision and wide ecosystem."

"We use AppDynamics and Elastic. The reason why we're using Elastic APM is because of the license count. It's very favorable compared to AppDynamics. It's inexpensive; it's economical."

"The price is very less expensive compared to the other solutions."

"The solution allows us to dig deep into data."

"The solution has been stable in our usage."

"It has always been a stable solution."

"We can view and connect different sources to the dashboard using it."

"Machine learning is the most valuable feature of this solution."

More Elastic Observability pros

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

More ITRS Geneos pros

Cons

"Elastic Observability is an excellent product for monitoring and visibility, but it lacks predictive analytics. Most solutions are aligned with the AIOps requirements, but this piece is missing in Elastic and should be included."

"I am familiar with Azure Monitor, which I find more user-friendly compared to Elastic, which is a very technical tool."

"The price is the only issue in the solution. It can be made better and cheaper."

"One example is the inability to monitor very old databases with the newest version."

"Improving code insight related to infrastructure and network, particularly focusing on aspects such as firewalls, switches, routers, and testing would be beneficial."

"They need more skills in the market. There are not enough skills in the market. It is not pervasive enough on the market, in my opinion. In other words, there isn't a big enough user base."

"Elastic Observability needs to have better standardization, logging, and schema."

"Elastic Observability’s price could be improved."

More Elastic Observability cons

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"The main feature that needs work is the Dashboard designer."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

More ITRS Geneos cons

Pricing and Cost Advice

"We have been using the open-source version."

"Since we are a huge company, Elastic Observability is an affordable solution for us."

"So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."

"Elastic Observability's pricing could be better for small-scale users."

"One needs to pay for the licenses, and it is an annual subscription model right now."

"Pricing is one of those situations where the more you use it, the more you pay."

"The product is not that cheap."

"The price of Elastic Observability is expensive."

More Elastic Observability pricing and cost advice

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"You will get the best price if you get a single global deal."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"Pricing and licensing is based on the requirements."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

71%

Computer Software Company

Construction Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

Questions from the Community

What do you like most about Elastic Observability?

Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...

See all answers

What is your experience regarding pricing and costs for Elastic Observability?

The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...

See all answers

What needs improvement with Elastic Observability?

After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

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What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

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Compared 20% of the time

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Compared 12% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 12% of the time

Datadog vs ITRS Geneos

Compared 7% of the time

Nagios XI vs ITRS Geneos

Compared 3% of the time

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Product Reports

Buyer's Guide

Elastic Observability

December 2025

Download Elastic Observability product report

Buyer's Guide

ITRS Geneos

December 2025

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

Elastic Observability offers a comprehensive suite for log analytics, application performance monitoring, and machine learning. It integrates seamlessly with platforms like Teams and Slack, enhancing data visualization and scalability for real-time insights.

Elastic Observability is designed to support production environments with features like logging, data collection, and infrastructure tracking. Centralized logging and powerful search functionalities make incident response and performance tracking efficient. Elastic APM and Kibana facilitate detailed data visualization, promoting rapid troubleshooting and effective system performance analysis. Integrated services and extensive connectivity options enhance its role in business and technical decision-making by providing actionable data insights.

What are the most important features of Elastic Observability?

Centralized Logging: Streamlines the collection, analysis, and storage of log data.
Powerful Search: Provides robust search capabilities for quick access to relevant information.
Scalability: Supports growing data needs across diverse environments.
Real-time Telemetry: Ensures up-to-date insights and monitoring.
Platform Integration: Seamlessly connects with services like Teams and Slack.
Data Visualization: Enhances visibility with Elastic APM and Kibana.

What benefits and ROI should users explore in reviews?

Cost-effectiveness: Offers significant savings through efficient data management.
Rapid Incident Response: Minimizes downtime with quick troubleshooting tools.
Comprehensive Insights: Supports better business decisions with detailed data analysis.
Performance Tracking: Enables assessment of system effectiveness and improvements.

Elastic Observability is employed across industries for critical operations, such as in finance for transaction monitoring, in healthcare for secure data management, and in technology for optimizing application performance. Its data-driven approach aids efficient event tracing, supporting diverse industry requirements.

Elastic

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

Elastic Observability vs. ITRS Geneos

December 2025

Free Report: Elastic Observability vs. ITRS Geneos

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