Dynamics 365 Sales vs Pipedrive comparison

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Dynamics 365 Sales

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Executive SummaryUpdated on Dec 19, 2024

Pipedrive and Dynamics 365 Sales compete in the CRM software category. Dynamics 365 Sales is generally favored due to its comprehensive ERP capabilities and integration with Microsoft products, offering a broader suite of features.

Features: Pipedrive is known for its customizable interface, Kanban views, reporting, insights, and easy-to-use automation capabilities, making it suitable for managing sales processes. Dynamics 365 Sales, on the other hand, offers strong ERP capabilities like finance, payroll, and HR modules, seamless Microsoft product integration, and powerful data control features.

Room for Improvement: Pipedrive could benefit from enhanced integration capabilities, improved reporting, better documentation, and transparency for sales forecasting. Dynamics 365 Sales could improve its pricing structure, enhance reporting flexibility, and increase integration options beyond Microsoft products, along with more customizable dashboards and collaboration tool integration.

Ease of Deployment and Customer Service: Both solutions deploy on public cloud platforms, with Dynamics supporting hybrid deployments. Pipedrive's customer service is responsive, though occasionally varies in speed, while Dynamics 365 Sales offers robust and efficient support, albeit with some variability in experience.

Pricing and ROI: Pipedrive is seen as cost-effective, attracting startups and smaller businesses due to its competitive pricing and features like CRM and workflow automation, resulting in positive ROI. Dynamics 365 Sales, while more expensive, particularly in licensing costs, provides value for businesses within the Microsoft ecosystem, sitting in a mid-range price spectrum compared to pricy ERP systems like SAP or Oracle.

To learn more, read our detailed Dynamics 365 Sales vs. Pipedrive Report (Updated: September 2025).

Dynamics 365 Sales vs. Pipedrive

September 2025

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Helped 869,095 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

13th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Pipedrive

Ranking in CRM

26th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (14th), Opportunity Management (4th), Sales Force Automation (9th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.4%, up from 0.3% compared to the previous year. The mindshare of Pipedrive is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Dynamics 365 Sales	0.4%
Pipedrive	0.8%
Other	98.8%

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

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Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It allows effective management of the follow-ups of leads and potential opportunities."

"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."

"The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges."

"Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%."

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

"Dynamics 365 Sales is a stable solution with good documentation."

"It integrates well with other Microsoft products, enhancing sales workflow."

"The AI provides insights about the customer."

More Dynamics 365 Sales pros

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"It's very flexible and we can really fit it into our business model."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"The most valuable feature is the ability to create timelines and custom fields."

"The solution is pretty easy to use and intuitive."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"The initial setup is straightforward."

More Pipedrive pros

Cons

"I found it significantly complex and not user-friendly."

"The solution needs to include accurate and free online tutorials."

"The pricing must be improved."

"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."

"The solution’s stability could be improved."

"The solution needs an improved connection to AI."

"The product's pricing needs improvement."

"An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs."

More Dynamics 365 Sales cons

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"New features sometimes seem bolted on rather than being smooth."

"You must pay more if you need an additional feature."

"The product is expensive."

"The platform could be even more robust."

"The automation process is challenging."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

More Pipedrive cons

Pricing and Cost Advice

"The platform is expensive."

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"The product is expensive but provides valuable services."

"As of now, the pricing and value are quite good."

"We pay $1000 a month for the tool."

"The price of Pipedrive has been reasonable."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Outsourcing Company

13%

Retailer

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

What needs improvement with Dynamics 365 Sales?

Beyond what Dynamics 365 Sales currently provides, any improvement would require a combination of processes, changes, and user behavior modifications on our side coupled with the product. The produ...

What is your primary use case for Dynamics 365 Sales?

Our organization uses Dynamics 365 Sales for global sales collaboration. Previously, CRM was being treated as Outlook, with everyone in the organization receiving it by default regardless of necess...

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

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Product Reports

Download Dynamics 365 Sales product report

Dynamics 365 Sales

October 2025

Download Pipedrive product report

September 2025

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Sample Customers

Information Not Available

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo