Dynamics 365 Sales vs Pipedrive comparison

Read 13 Pipedrive reviews

613 Views
263 Comparison Views

78% willing to recommend

Dynamics 365 Sales

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 19, 2024

Pipedrive and Dynamics 365 Sales compete in the CRM software category. Dynamics 365 Sales is generally favored due to its comprehensive ERP capabilities and integration with Microsoft products, offering a broader suite of features.

Features: Pipedrive is known for its customizable interface, Kanban views, reporting, insights, and easy-to-use automation capabilities, making it suitable for managing sales processes. Dynamics 365 Sales, on the other hand, offers strong ERP capabilities like finance, payroll, and HR modules, seamless Microsoft product integration, and powerful data control features.

Room for Improvement: Pipedrive could benefit from enhanced integration capabilities, improved reporting, better documentation, and transparency for sales forecasting. Dynamics 365 Sales could improve its pricing structure, enhance reporting flexibility, and increase integration options beyond Microsoft products, along with more customizable dashboards and collaboration tool integration.

Ease of Deployment and Customer Service: Both solutions deploy on public cloud platforms, with Dynamics supporting hybrid deployments. Pipedrive's customer service is responsive, though occasionally varies in speed, while Dynamics 365 Sales offers robust and efficient support, albeit with some variability in experience.

Pricing and ROI: Pipedrive is seen as cost-effective, attracting startups and smaller businesses due to its competitive pricing and features like CRM and workflow automation, resulting in positive ROI. Dynamics 365 Sales, while more expensive, particularly in licensing costs, provides value for businesses within the Microsoft ecosystem, sitting in a mid-range price spectrum compared to pricy ERP systems like SAP or Oracle.

To learn more, read our detailed Dynamics 365 Sales vs. Pipedrive Report (Updated: June 2025).

Dynamics 365 Sales vs. Pipedrive

Download the complete report

Helped 860,592 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

12th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Pipedrive

Ranking in CRM

18th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (10th), Opportunity Management (3rd), Sales Force Automation (8th)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.3% compared to the previous year. The mindshare of Pipedrive is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

Read full review

Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."

"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."

"Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

"Dynamics 365 Sales is a stable solution with good documentation."

"SAP was very complicated, while Dynamics 365 Sales became simple for senior leaders to use, reducing time spent from 2-3 hours per week in SAP to 15-20 minutes in Microsoft Dynamics when done properly."

"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."

"Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices."

More Dynamics 365 Sales pros

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"The initial setup is straightforward."

"The solution is very stable."

"The most valuable feature is the ability to create timelines and custom fields."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"It's very flexible and we can really fit it into our business model."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"It is a stable platform."

More Pipedrive pros

Cons

"I have not noticed anything that I would recommend for improvement so far."

"Making it more budget-friendly would be beneficial."

"An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs."

"Reducing feature bloat would be beneficial, especially considering different organizational needs."

"The solution needs to include accurate and free online tutorials."

"It's very structured, and the out-of-the-box functionality is very limited, meaning you have to do a lot of customizations."

"The product's pricing needs improvement."

"The solution’s stability could be improved."

More Dynamics 365 Sales cons

"The platform could be even more robust."

"Reporting capabilities of the solution could be improved."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"New features sometimes seem bolted on rather than being smooth."

"The product is expensive."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

More Pipedrive cons

Pricing and Cost Advice

"Dynamics 365 Sales operates on an annual licensing basis."

"The platform is expensive."

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"The product is expensive but provides valuable services."

"The solution is affordable."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"The price of Pipedrive has been reasonable."

"As of now, the pricing and value are quite good."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"We pay $1000 a month for the tool."

"Pipedrive is relatively more affordable than other solutions."

More Pipedrive pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

860,592 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

28%

Computer Software Company

11%

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

What needs improvement with Dynamics 365 Sales?

This is my opinion about Microsoft: their products are good, but they put substantial investment in sales to show it is a good product. However, when you try to access the documentation, it is high...

What is your primary use case for Dynamics 365 Sales?

I am trying to compare solutions for one of my customers. I am already dealing with something by Microsoft, as my customer is using Azure. It is a scenario of cost reduction, so I'm trying to find ...

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

Microsoft Dynamics CRM vs Pipedrive

Comparisons

No data available

Apollo.io vs Pipedrive

Compared 71% of the time

Zoho CRM vs Pipedrive

Compared 10% of the time

Compared 10% of the time

Odoo vs Pipedrive

Compared 9% of the time

More Pipedrive Competitors

Product Reports

Dynamics 365 Sales

Download Dynamics 365 Sales product report

Download Pipedrive product report

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Sample Customers

Information Not Available

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Dynamics 365 Sales vs. Pipedrive