We compared Monday.com and Pipedrive across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Pipedrive is notable for its visually appealing interface, customizability, and insightful reporting. Customers also praised its versatile automation capabilities.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. Pipedrive should focus on improving ERP integration, documentation, and artificial intelligence.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. Pipedrive's customer service has received mostly positive feedback. Users valued the vendor’s prompt responses and helpful assistance.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Pipedrive's setup is described as simple, straightforward, and user-friendly.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Pipedrive offers a reasonable and cost-effective pricing structure, making it a suitable choice for moderately sized companies.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Pipedrive offers great value for the cost. Added features like document solutions and e-signature, making it a worthwhile investment.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. Pipedrive is a cost-effective solution, and users say it’s easy to track progress with Pipedrive’s visual interface. Reviewers say that Pipedrive could integrate more seamlessly with ERP solutions and leverage artificial intelligence better.
"The automation feature saves us hours of time reviewing activities, sending reminders, and sending emails."
"Being able to assign our individual tasks helps us a ton. I’ve worked with other companies that did not use Monday, and sometimes things would fall through the cracks as there were misunderstandings about who’s the responsibility it was to do something."
"Monday has been really beneficial in allowing us to place all of our records in one place."
"I like the ability to customize so that we can create a system that works for us, and easily iterate it as things change."
"The feature I have found most valuable is the automation aspect."
"The value is that monday.com provides us with an overall picture of how much work a teammate has."
"I have found the automation very useful for reminders."
"I like monday.com's automation capabilities the most, but the reporting is also excellent. Jira and our other tools provide decent reporting, but monday.com adds another layer. We can drill further down into processes, problems, and issues. These reports have helped us to control our sales funnel."
"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."
"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."
"The usability of the solution is its valuable feature."
"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."
"The most valuable feature is the ability to create timelines and custom fields."
"The notifications features in Pipedrive are the most useful for tracking sales activities."
"It is a stable platform."
"The solution is pretty easy to use and intuitive."
"I would like to see is to have a brief explanation of what a certain function does."
"We'd like to see cross-board automation."
"For others who have more varied assignments, some of which require collaboration with other team members, they might find Monday insufficient."
"It would be great to have better email integration so that you could have all of your inboxes consolidated there."
"We would love it if the system could communicate with our accounting system, QuickBooks."
"Having more pre-defined formats and/or templates or having the ability to make public some formats/templates (not the information on them) would be useful."
"The documentation must be available in French."
"A part that could be improved is notifications, as we receive quite a lot of them. We struggled to limit the number of emails that we were not part of... If we could mute emails for projects that we are only following but not necessarily working directly on, that would make a huge difference."
"Reporting capabilities of the solution could be improved."
"You must pay more if you need an additional feature."
"The platform could be even more robust."
"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."
"I don't like the solution's pricing model per user."
"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."
"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."
"The product is expensive."
monday.com is ranked 1st in CRM with 222 reviews while Pipedrive is ranked 13th in CRM with 12 reviews. monday.com is rated 9.4, while Pipedrive is rated 8.2. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Pipedrive writes " An easy- to- use and scalable cloud-based CRM tool for managing and tracking". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Microsoft Project, whereas Pipedrive is most compared with Apollo.io and Real Estate CRM. See our Pipedrive vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
