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3,935 views|1,289 comparisons
98% willing to recommend
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1,341 views|333 comparisons
76% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Aug 7, 2023

We compared and Pipedrive across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Pipedrive is notable for its visually appealing interface, customizability, and insightful reporting. Customers also praised its versatile automation capabilities.

  • Room for Improvement: users want additional automation rules and better integration with third-party apps. Pipedrive should focus on improving ERP integration, documentation, and artificial intelligence.

  • Service and Support: has garnered positive reviews, with customers commending its exceptional and timely technical support. Pipedrive's customer service has received mostly positive feedback. Users valued the vendor’s prompt responses and helpful assistance.

  • Ease of Deployment: Most users say’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Pipedrive's setup is described as simple, straightforward, and user-friendly.

  • Pricing:'s pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Pipedrive offers a reasonable and cost-effective pricing structure, making it a suitable choice for moderately sized companies.

  • ROI: customers have reported increased productivity and more efficient task completion. Pipedrive offers great value for the cost. Added features like document solutions and e-signature, making it a worthwhile investment.

Comparison Results: users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say could improve by adding more automation options and simplifying integration with other applications. Pipedrive is a cost-effective solution, and users say it’s easy to track progress with Pipedrive’s visual interface. Reviewers say that Pipedrive could integrate more seamlessly with ERP solutions and leverage artificial intelligence better.

To learn more, read our detailed Pipedrive vs. Report (Updated: May 2024).
772,277 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Timeline and countdown systems have been great for us as well as the ability to "@" team members in comment sections to have collaborative conversations, give feedback, and share files.""We use also integration with Jira, to see the updates so the CSM team can see the update from Jira.""It has kept us very organized.""It's very easy to use. When we were trying to pick a system, we looked at Asana, Jira, and other platforms, and they were very cluttered. But is very user-friendly. As a user, everything is very clear. You don't need to be too tech-savvy to understand it and it's very easy to pick up on and learn.""I really enjoy all the additional columns you can add to your Monday pulses to cater to what information you need.""The most valuable tools are the search function, automated email reminders, and the ability to track changes through the activity log."" colors are friendly to the eye.""Being able to see everything at a glance and check task status, is wonderful."

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"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process.""Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality.""The most valuable feature is the ability to create timelines and custom fields.""It's very flexible and we can really fit it into our business model.""The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are.""The solution is pretty easy to use and intuitive.""The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten.""The usability of the solution is its valuable feature."

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"The dependencies and Gantt chart could be better.""The pricing is a bit steep, and it's built on tiers rather than incremental users (not ideal for a small company that's adding people slowly).""The only thing that I would change, and I'm not sure if this is part of the settings that need to be fixed by the user itself, not by the admin, is that sometimes it would be convenient to make your own categories, and it makes it difficult to constantly go and talk to my boss to get them.""If we could add a new feature to draw the plan as a chart and note priority via color, that would be great.""It would be nice to have some more training such as webinar opportunities and refresher courses.""Having easier access to training videos on how all features can interact with one another would be helpful."" can be improved by becoming even more simplistic in settings/layout.""While I appreciate the templates, some of them are extremely complex and not as tailored to non-profit work so they required quite a bit of customizing (but worth the trouble)."

More Cons →

"Reporting capabilities of the solution could be improved.""The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations.""Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting.""Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle.""We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free.""The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email.""You must pay more if you need an additional feature.""The automation process is challenging."

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Pricing and Cost Advice
  • "I wasn't involved with the licensing, but I believe it's negotiable."
  • "The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately."
  • "The project manager would be responsible for any licensing fees. As an end-user, we just follow suit."
  • "Fees are paid monthly per user."
  • "The price is reasonable for the number of users we have."
  • "I am using its free version."
  • "We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."
  • "'s pricing is fair compared to its competitors, although it is a bit more expensive than most of them. It's more expensive than Jira, Zoho, ClickUp, and Trello. But it is fairly priced when you compare the kinds of features and the capabilities that you get and the ROI."
  • More Pricing and Cost Advice →

  • "The solution is affordable."
  • "The price of Pipedrive has been reasonable."
  • "Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."
  • "On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."
  • "As of now, the pricing and value are quite good."
  • "We pay $1000 a month for the tool."
  • "The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."
  • "Pipedrive is relatively more affordable than other solutions."
  • More Pipedrive Pricing and Cost Advice →

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    Questions from the Community
    Top is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it… more »
    Top Answer:The product's initial setup phase was straightforward.
    Top Answer:Mostly, the sub-items in the organization of the project are areas where improvements are needed. Though it offers full customizability, the table is an area where the product's performance is not… more »
    Top Answer: The most valuable feature is the ability to create timelines and custom fields.
    Top Answer:The product is expensive but provides valuable services.
    Top Answer:The platform could be even more robust.
    out of 172 in CRM
    Average Words per Review
    out of 172 in CRM
    Average Words per Review
    Wrike logo
    Compared 16% of the time.
    Asana logo
    Compared 14% of the time.
    Microsoft Dynamics CRM logo
    Compared 11% of the time.
    Zoho CRM logo
    Compared 8% of the time.
    Microsoft Project logo
    Compared 6% of the time.
    Also Known As
    Learn More
    Overview is a project management solution used for CRM, task tracking, managing projects across multiple disciplines, and maintaining continuity of service for clients and team members. Its most valuable features include global search, scalability, stability, flexibility, affordability, user-friendliness, and task management features. The solution is also praised for its ease of use, adaptability, and automation capabilities. has improved efficiency, provided automatic reminders and dashboards for executives, allowed for better collaboration, and reduced paper usage. It has helped organizations to be more organized and improve communication. is a basic yet intuitive work operating system that facilitates teamwork in these ways:

    • Allows teams to define workflows

    • Adapts to changing demands

    • Establishes transparency

    • Allows for collaboration

    • Eliminates manual grunt work is extremely adaptable and may be utilized in any sector and for any workflow. You can build your apps to match your specific operational needs and modify your boards, dashboards, and documents to fit your team properly. It may be used for anything, including projects and procedures, and it can be used across teams, departments, leaders, and organizations.

    Here are a few examples of how software can be put to good use:

    • Marketing pipelines
    • Recruitment procedures
    • Video production planning
    • Tracking progress
    • Product timelines
    • Business management
    • Design planning
    • Bug tracking
    • Event planning
    • Construction planning Features has many valuable features. Some of the most useful ones include:

    • Customized workflows
    • Task prioritizing
    • File sharing
    • Drag-and-drop
    • Context-aware communication
    • Progress and milestone monitoring

    The most popular key features include:

    • Work scheduling:’s Workload feature allows you to accurately assign and schedule team members at any given time. Check who's available and who isn't so you may reschedule or reassign work as needed to meet all of your project deadlines.
    • Tracking time for tasks: It's crucial to know where your time goes, especially if you're invoicing clients by the hour. Greater work precision is achieved by having a clear grasp of how much time is spent on each task because you’re able to make more informed decisions about how you spend your time.
    • Automated processes: Automations eliminate the need for manual labor in the completion of repetitive tasks.
    • At-a-glance dashboards: Dashboards are an excellent method to quickly see what's essential. They make it simple to gather useful information, manage project progress, predict effort, and keep track of budgets. They also keep your team focused and engaged on the high-level objectives that drive progress.
    • Integration with external tools: With two-click integrations, you can easily make your primary work hub. Integrate popular external apps like Jira and Slack, as well as Gmail and Mailchimp, to optimize your workflow even further.
    • Varied options for viewing data with Views: provides a number of ways to examine the data in your boards, including Gantt Chart View for project plans and Chart View for progress tracking. Views helps you to take a fresh perspective on things and obtain crucial insights that you might not have gotten otherwise.

    Reviews from Real Users stands out among its competitors for a number of reasons. Two major ones are its task status feature and its ability to integrate with external apps. PeerSpot users take note of the advantages of these features in their reviews:

    Ben D., Front End Developer at a marketing services firm, writes of the product, “Their flagship feature, what used to be called the pulse, is great. Pulse offers great management. Being able to see everything at a glance and check task status, is wonderful. They use subtasks and the simple aspects of task management have been really helpful.”

    Another PeerSpot reviewer, the Head of Projects at Smart Media SA, notes, “The boards offer an amazing and clear view of my tasks, campaigns, and progress. Automations especially with Slack and Outlook help with keeping my team up-to-date always. Graphs and charts are valuable for reporting purposes and to track progress made. Workforms/surveys are valuable and a very cool added feature.”

    Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.
    Sample Customers
    Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
    Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo
    Top Industries
    Marketing Services Firm17%
    Non Tech Company9%
    Manufacturing Company7%
    Media Company6%
    Educational Organization54%
    Computer Software Company6%
    Financial Services Firm5%
    Manufacturing Company4%
    Marketing Services Firm29%
    Computer Software Company29%
    Media Company14%
    Manufacturing Company14%
    Educational Organization64%
    Computer Software Company7%
    Construction Company3%
    Company Size
    Small Business80%
    Midsize Enterprise11%
    Large Enterprise9%
    Small Business10%
    Midsize Enterprise58%
    Large Enterprise31%
    Small Business67%
    Midsize Enterprise8%
    Large Enterprise25%
    Small Business17%
    Midsize Enterprise67%
    Large Enterprise16%
    Buyer's Guide
    Pipedrive vs.
    May 2024
    Find out what your peers are saying about Pipedrive vs. and other solutions. Updated: May 2024.
    772,277 professionals have used our research since 2012. is ranked 1st in CRM with 222 reviews while Pipedrive is ranked 13th in CRM with 12 reviews. is rated 9.4, while Pipedrive is rated 8.2. The top reviewer of writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Pipedrive writes " An easy- to- use and scalable cloud-based CRM tool for managing and tracking". is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Microsoft Project, whereas Pipedrive is most compared with and Real Estate CRM. See our Pipedrive vs. report.

    See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.