There is room for improvement. First of all, the pricing. They are increasing the prices at a very high rate, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time. The integration possibilities with other systems could be better as well. We are using it in connection with Octopus CRM, and there's room for improvement.
Lead Consultant for Cloud Implementations at ZeroClick.ai
Real User
Sep 8, 2023
The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations.
I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.
The form builder works even though it has some shortcomings. However, for me, the form builder could improve. Some stuff in the tool lacks some essential functionalities in other software. So in automation, they don't have a few things. So, normally with almost every email automation tool, you can segment people. Also, if you open the email or you didn't open it, or you click, or you didn't click, are a few things they don't have in the solution. Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email. In short, the solution should have more automation options in the campaigns and also the ability to segment better in their forms, which can make it possible to not allow people to sign up if they don't have a corporate email, for example. The ability to segment in the forms is a small feature. However, if you are going to sign up on my form, I should be able to avoid or prevent you from signing up if you don't provide any mail, specifically a corporate email. So, one can sign up on their phone with email, Hotmail, or whatever, and I would like to filter that. It's a small feature, but I'm generally happy with the rest of the tool.
The package of the integration can be improved. For example, you must pay more if you need an additional feature. It would be good to have varying license levels available in basic or basic plus or include many more things instead of point product or point feature pricing.
Co-Founder & Product Director Executive at AppUnion
Reseller
May 1, 2022
Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle.
Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting.
Account Manager at a tech services company with 11-50 employees
Real User
Jan 4, 2022
We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free.
Pipedrive offers an intuitive interface for tracking deals with customizable features and extensive reporting to enhance sales management.
Pipedrive is a CRM tool designed to streamline sales processes. Known for its Kanban-style interface, it allows for easy tracking of deals and activities. Users find value in its customizable features, extensive reporting, and ability to manage communication. With flexible data structures, filters, and automation, Pipedrive improves sales management...
New features sometimes seem bolted on rather than being smooth.
There is room for improvement. First of all, the pricing. They are increasing the prices at a very high rate, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time. The integration possibilities with other systems could be better as well. We are using it in connection with Octopus CRM, and there's room for improvement.
The platform could be even more robust.
The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations.
The product should make some of the automation features a little easier. The automation process is challenging.
I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.
The form builder works even though it has some shortcomings. However, for me, the form builder could improve. Some stuff in the tool lacks some essential functionalities in other software. So in automation, they don't have a few things. So, normally with almost every email automation tool, you can segment people. Also, if you open the email or you didn't open it, or you click, or you didn't click, are a few things they don't have in the solution. Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email. In short, the solution should have more automation options in the campaigns and also the ability to segment better in their forms, which can make it possible to not allow people to sign up if they don't have a corporate email, for example. The ability to segment in the forms is a small feature. However, if you are going to sign up on my form, I should be able to avoid or prevent you from signing up if you don't provide any mail, specifically a corporate email. So, one can sign up on their phone with email, Hotmail, or whatever, and I would like to filter that. It's a small feature, but I'm generally happy with the rest of the tool.
The package of the integration can be improved. For example, you must pay more if you need an additional feature. It would be good to have varying license levels available in basic or basic plus or include many more things instead of point product or point feature pricing.
Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle.
Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting.
We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free.
Areas where the solution could improve are with the easiness of integration with other solutions, as well as the reporting capabilities.