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DX Unified Infrastructure Management vs Microsoft Configuration Manager vs SymphonyAI IT Service Management comparison

The compared Broadcom and Microsoft solutions aren't in the same category. Broadcom is ranked #48 in IM , and holds a 1.1% mindshare in the category. Microsoft is ranked #6 in SM , with an average rating of 8.1, and holds a 4.2% mindshare. Additionally, 92% of Broadcom users are willing to recommend the solution, compared to 91% of Microsoft users who would recommend it.
DX Unified Infrastructure M...
Read 120 DX Unified Infrastructure Management reviews
  • 3,691 Views
  • 1,846 Comparison Views
92% willing to recommend
Microsoft Configuration Man...
Read 85 Microsoft Configuration Manager reviews
  • 10,226 Views
  • 1,943 Comparison Views
91% willing to recommend
SymphonyAI IT Service Manag...
Read 5 SymphonyAI IT Service Management reviews
  • 1,526 Views
  • 824 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between DX Unified Infrastructure Management, Microsoft Configuration Manager, and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.

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To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: January 2026).
Buyer's Guide
IT Infrastructure Monitoring
January 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
DX Unified Infrastructure Management1.1%
Zabbix6.8%
Datadog4.0%
Other88.1%
IT Infrastructure Monitoring
Server Monitoring Market Share Distribution
ProductMarket Share (%)
Microsoft Configuration Manager4.2%
Zabbix15.2%
Checkmk7.3%
Other73.3%
Server Monitoring
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
SymphonyAI IT Service Management1.7%
ServiceNow15.9%
JIRA Service Management7.3%
Other75.1%
IT Service Management (ITSM)
 

Featured Reviews

ON
Kc Njokuoma
Solution Architect at SA Consulting
Helps us provide visibility into network performance, capacity planning, and cost analysis
Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly. Customers would benefit from improved training material for integration with other products. The solution's pricing is high and needs to be reconsidered, and the technical support should improve to provide more accessible and open information.
Read full review
JunedBedrekar - PeerSpot reviewer
JunedBedrekar
Expert at a tech vendor with 10,001+ employees
Have effectively deployed patches and applications while integrating with cloud solutions
The features I find most valuable in Microsoft Configuration Manager are replication and scripting. If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part. The inventory collection features of Microsoft Configuration Manager are good because we always prefer the inventory. We do it by using the script language. We use remote management capabilities in Microsoft Configuration Manager. Remote management capabilities are useful if the user is not providing access; we can use the backend users to update the group policy and sync the devices. These are the main features we require.
Read full review
Abhishek Bhosle - PeerSpot reviewer
Abhishek Bhosle
IT Specialist at Tata AIA
Good ticketing tool but limitations with integration
We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position within the topology."
"You can scale it pretty much however way you want to as long as you have the servers to throw at it."
"Monitors the infrastructure asset and also monitors as an IT service."
"I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution."
"The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value."
"It delivers our customers many metrics, so they may make decisions"
"MultiWAN and Balance service"
"Probe packages and probe deployment."
More DX Unified Infrastructure Management pros
"I find the product valuable for deployment recovery and it has done much more than that."
"There have to be made some improvement in WSUS and control in other non-Microsoft products updates."
"The most valuable feature of Microsoft Endpoint Configuration Manager is the availability of being able to manage the Microsoft estate. It handles many areas, such as asset management and tracking."
"I like the data collection."
"Provides great insight into the functionalities of the data scope."
"Technical support is very helpful and very responsive."
"We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patch work."
"I like Mircosoft's technical support. Microsoft has a few updates, like some of the critical KBs. They are published within the interval time, and in case of an escalation on the client missions, we will raise a ticket with the Microsoft team. They will create a hotfix or a critical update. They will chat with us, and that is one thing I like about Microsoft. Whenever any issues occur at my organization, they will help you out soon as possible within the SLA."
More Microsoft Configuration Manager pros
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
 

Cons

"We've had issues with pulling reports."
"​We want to see more investment in the UI and the dashboard."
"Within this product there are individual probes, and each of these probes doesn't always necessarily output the same kind of information into our database. So when we try to collect what's called QoS data, from one probe we might get a ton of information, lots of good stuff that we can use in our database, but then from another probe, we might not get so much or we might not be able to pull the things that we want to."
"Currently lacks a mobile application which would be helpful."
"The UIM has no features through goods and services yet. ​"
"I'd also like to see more probes. More probes in the sense that we were coming across devices that we're expected to monitor and manage for which, out of the box, there isn't a nice, clean solution. There are probes that are dedicated for certain devices and certain device types, which is great. But then there are times we come across nuanced products that we have to develop our own solution for. There are probes that exist in there that allow us to make a customized solution, but it takes a lot more time."
"They need to continue to advance the filter capabilities, and provide more input fields."
"Making a GUI with criteria such as selection by robot/hub/probe etc."
More DX Unified Infrastructure Management cons
"I currently need to increase my compliance level in the patching processes which this solution could improve on."
"The reports are too busy. They could be simpler. I'm a technician, so I don't care how pretty the reports look. They should be easy to read. I'm designing this for production folks. They need to read the reports quickly when they're patching in the middle of the night."
"The assets have reached their end-of-life, and patching them is a complex and laborious task. It would be highly advantageous if there were an integrated solution that provided distinct options for each end-of-life asset, streamlining the process and facilitating comprehension."
"The solution is on-premises. The cloud version of the product, if a person needs to be on the cloud, would be InTune, which already exists as an option. SCCM doesn't need to offer cloud features for this reason."
"This solution should be simpler, and more consistent across modules/sections."
"They should improve their anti-malware policies like the SCEP policies. For instance, you can't have different policies for different servers, there is only one policy in all the servers, and everything is covered under that. For example, say you want to scan one group of servers on Saturday, and then you want to scan another group of servers on Sunday, you can't do that. You have to scan all your servers, a regular scan or a full scan, on the same day and at the same time. That's definitely one thing they need to resolve. In the next release, it would actually be nice if they included Apple products. It will also help if you can use Intune again. Their compliance reporting feature could also be better. They can maybe work a bit on that for patching now. It would be better if SCCM came with the functions of Right Click Tools built-in. If SCCM would have all those functions already built-in, we won't have to go and spend $5,000, just as an add-in from another company to get those functions."
"Microsoft should extend support for additional platforms."
"SCCM does not scale well, which is one of the reasons we are not going to continue to use it."
More Microsoft Configuration Manager cons
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
 

Pricing and Cost Advice

"The license cost depends on the number of probes and robots."
"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
"Reasonable setup cost and licensing prices."
"The product-price ratio is better than other brands such as Fortinet or SonicWall."
"CAD $400,000 annually."
"Microsoft provides a steep price for their enterprise products, but they offer very competitive pricing for their legacy customers."
"It comes free with the Microsoft account. We have a yearly agreement, and all products are covered under it."
"Along with buying a license for MECM, we also have to buy a service called CMG (Cloud Management Gateway) which is a virtual machine in the cloud with which you can link your MECM to the Azure tenant so as to manage teleworkers."
"There is an annual license needed to use the solution."
"Its licensing is quite complicated because we are getting the license not only for SCCM but for the full Microsoft package. We don't need to pay for a separate license. We need to have one license that includes everything we need, such as Windows, Microsoft 365, SCCM, encryption, and so on. So, we don't have a specific price for it. Perhaps, it is good that it includes the full suite of licensing of Microsoft. It is expensive, but we are getting a lot of features."
"The solution is expensive. Microsoft Configuration Manager would likely be considered high-priced for small businesses because they may not fully utilize all of its features and capabilities."
"Pricing is negotiable with Microsoft, depending upon which of their packages you choose."
"SCCM comes with its own version of SQL Server. If you use that SQL Server with SCCM and don't use it for another applications than you get an SQL Server for free."
More Microsoft Configuration Manager pricing and cost advice
"The product's cost is average."
"We have a regular license."
"SummitAI IT Management Suite's pricing is a bit expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Marketing Services Firm
12%
Performing Arts
12%
Manufacturing Company
8%
Financial Services Firm
11%
Government
11%
Manufacturing Company
7%
Computer Software Company
7%
Manufacturing Company
15%
Government
8%
Computer Software Company
8%
Performing Arts
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise20
Large Enterprise80
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise13
Large Enterprise64
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise6
Large Enterprise3
 

Questions from the Community

What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, ...
See all answers
What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate ...
See all answers
What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher com...
See all answers
How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?
Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that ...
See all answers
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. Wh...
See all answers
What do you like most about SCCM?
One of the standout features of SCCM is its application management capabilities. It allows us to create packages effi...
See all answers
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Comparisons

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Compared 6% of the time
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Compared 4% of the time
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Compared 4% of the time
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Compared 27% of the time
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Compared 11% of the time
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Compared 7% of the time
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Product Reports

Buyer's Guide
DX Unified Infrastructure Management
February 2026
DX Unified Infrastructure Management reportDownload DX Unified Infrastructure Management product report
Buyer's Guide
Microsoft Configuration Manager
January 2026
Microsoft Configuration Manager reportDownload Microsoft Configuration Manager product report
Buyer's Guide
IT Service Management (ITSM)
January 2026
SymphonyAI IT Service Management reportDownload SymphonyAI IT Service Management product report
 

Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM ), Microsoft SMS
Summus IT Management Suite
 

Overview

DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

Broadcom

Microsoft Configuration Manager streamlines IT management with features such as software deployment, patch management, and automation, centralizing operations for Windows environments. Integration with Microsoft products allows efficient oversight of workstations and servers.

Microsoft Configuration Manager provides comprehensive IT management, offering software deployment, patch management, and application pushing. Automation reduces manual tasks, ensuring consistency across systems. Centralized management enables standardized OS deployments, application updates, and configuration integrity. Integration with Microsoft products facilitates seamless operations, while hardware and software inventory, compliance reporting, and remote control functions enhance IT management. Users seek improvements in application deployment for those without deep scripting knowledge and desire better WSUS control, PowerShell and Intune integration, Linux compatibility, and user interface enhancements. Performance improvements are requested for remote user management and third-party application support.

What features enhance Microsoft Configuration Manager?
  • Software Deployment: Efficiently distribute software across large networks.
  • Patch Management: Automate and streamline update processes for security and functionality.
  • Automation Capabilities: Reduce manual effort and enhance consistency in IT tasks.
  • Centralized Management: Standardize OS deployments and application updates.
  • Integration with Microsoft Products: Seamless operation with existing Microsoft infrastructure.
  • Hardware and Software Inventory: Comprehensive tracking for assets and resources.
  • Compliance Reporting: Ensure compliance with internal and external standards.
  • Remote Control Functions: Enhance support and troubleshooting capabilities.
What benefits should users expect when evaluating Microsoft Configuration Manager?
  • Decreased Manual Work: Automation reduces time spent on repetitive tasks.
  • Enhanced Security: Automated patch management keeps systems secure.
  • Consistent Configurations: Centralized updates ensure uniformity across systems.
  • Improved Integration: Seamless operation within Microsoft ecosystems boosts productivity.
  • Comprehensive Oversight: Detailed inventory and reporting tools aid in strategic planning.
  • Streamlined Support: Remote capabilities improve IT support and user satisfaction.

Microsoft Configuration Manager is widely implemented in organizations to manage Windows workstations and servers. It is essential for deploying operating systems and applications, managing software updates, and conducting hardware and software inventories. The tool is crucial for endpoint and configuration management, ensuring compliance, and automating processes like patching and vulnerability management. Industries such as finance, healthcare, and education rely on Microsoft Configuration Manager to keep systems secure and operational, adapting it to address their specific needs and challenges in maintaining diversified IT environments.

Microsoft

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI
 

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Buyer's Guide
IT Infrastructure Monitoring
January 2026
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