We performed a comparison between DX Unified Infrastructure Management, Microsoft Configuration Manager, and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."What I like about DX Unified Infrastructure Management is that it's a very good product. The feature I found most valuable in the solution is the MCS feature, which is the automatic deployment of the objects you want to monitor. You can set up a system, for example, if it's a Windows machine and I want to test specific devices on it, I could do that through DX Unified Infrastructure Management. That type of deployment is very good because it means you won't miss any monitoring aspect on any server."
"One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in the infrastructure. You also get alerts if something is happening in the network. There are many features and benefits. It is serving our customers in knowing exactly how their network is performing in terms of reliability. It also helps them in planning the capacity. They know how much bandwidth the branches are consuming."
"I can use the Drag and Drop feature to build dashboards within minutes."
"It is easy to implement but requires good planning."
"The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position within the topology."
"Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple."
"It is very scalable."
"It delivers our customers many metrics, so they may make decisions"
"I like Mircosoft's technical support. Microsoft has a few updates, like some of the critical KBs. They are published within the interval time, and in case of an escalation on the client missions, we will raise a ticket with the Microsoft team. They will create a hotfix or a critical update. They will chat with us, and that is one thing I like about Microsoft. Whenever any issues occur at my organization, they will help you out soon as possible within the SLA."
"It has the ability to perform mass distribution."
"I have found the solution to be scalable. We have around 50,000 users using the solution."
"The most valuable feature of Microsoft Endpoint Configuration Manager is the availability of being able to manage the Microsoft estate. It handles many areas, such as asset management and tracking."
"The most valuable features are Remote Connect, SUP, Cloud functionality, Report, Query, and third-party patching."
"Microsoft has done a good job with authentication solutions, such as single sign-on, or open authentication."
"Valuable features include configurations enforcement, compliance data gathering, and deployment of a standardized OS."
"It uses detailed descriptions of the workstations, and that is good for me."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth)."
"They need to continue to advance the filter capabilities, and provide more input fields."
"Making a GUI with criteria such as selection by robot/hub/probe etc."
"It needs a little bit more functionality in the Admin Console."
"We've had issues with pulling reports."
"I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts."
"The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"I want the system to provide some dependency relations. I would also like to see the relationship between different machines."
"The tool's deployment is complex and depends on the architecture you want to implement."
"SCCM does not scale well, which is one of the reasons we are not going to continue to use it."
"This solution should be simpler, and more consistent across modules/sections."
"The main room for improvement is the on-screen display. I think it would be good if some improvements were made."
"The operations could be faster and you need some patience with this tool."
"Regarding this, I'd like to mention the agent situation. When the agent on an end-user device is not functioning correctly, it can be quite problematic. It would be highly beneficial if there were a self-healing mechanism in place. Essentially, if the agent becomes corrupted or encounters issues, it should be able to rectify itself autonomously. This is particularly critical because, in order to utilize a tool like MECM (assuming you're referring to Microsoft System Center Configuration Manager), we need to deploy agents, known as AsMs, on all the devices we use, such as Windows 10 or Windows Server. Sometimes, when we deploy configurations or updates, they don't apply properly due to agent issues. This issue has been present since we began using MECM around 23 years ago. Unfortunately, there is currently no built-in mechanism for the agent to detect its own problems and initiate self-repair. Microsoft doesn’t have any feature to scan vulnerabilities and hence, they could include those."
"Based on my experience with SCCM 2016, the main, big issue is not having a good user-friendly environment. It needs much better GUI."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
More DX Unified Infrastructure Management Pricing and Cost Advice →
More Microsoft Configuration Manager Pricing and Cost Advice →
More SymphonyAI IT Service Management Pricing and Cost Advice →
