Dec 01, 2021
I prefer ManageEngine
Microsoft Configuration Manager (SCCM) and ManageEngine Endpoint Central are competitors in the endpoint management category. ManageEngine Endpoint Central seems to have an upper hand due to its affordability and ease of use, with a strong feature set suitable for small and medium-sized businesses.
Features: Microsoft Configuration Manager offers robust software deployment, patch management, and inventory management. It ensures compliance and configuration integrity. ManageEngine Endpoint Central provides versatile OS deployment, comprehensive patch administration, and remote device management, integrating various tools within a single platform.
Room for Improvement: SCCM requires high CPU and memory, involves a complex setup process, and could enhance PowerShell integration and agentless functionality. Its reporting features are sometimes inaccurate. ManageEngine Endpoint Central could benefit from improved proactive maintenance, better integration with non-Microsoft platforms, and enhanced overall stability. It also needs improved support for larger enterprises with a focus on detailed reporting.
Ease of Deployment and Customer Service: Both Microsoft Configuration Manager and ManageEngine Endpoint Central mainly offer on-premises deployment, with ManageEngine additionally integrating public cloud features. Microsoft is appreciated for its extensive documentation and support infrastructure but is sometimes criticized for slow customer service. ManageEngine Endpoint Central's support receives mixed reviews, with good online tools but occasional delays in response times.
Pricing and ROI: Microsoft Configuration Manager is considered expensive but offers good value with significant returns on automation and device management. ManageEngine Endpoint Central, being more affordable, especially appeals to SMBs, praised for its cost-effective licensing structure, offering strong ROI with competitive features.
With Microsoft Configuration Manager, these processes are automated and managed, reducing the time required by roughly 40 to 50 percent.
The support team is available via chat and will create a ticket if they're not available, providing assistance even for small issues.
While they are generally good, there could be improvements in their response times to align with our SLAs.
The technical support is good because we are in direct contact with the development team technician in India.
Their response time and first-level support quality need improvement.
For technical support from Microsoft, I would rate them a nine.
I would rate scalability as eight as well; the ability to scale is a good point.
In our organization, which has grown by adding more endpoints, remote users, and hybrid devices, Microsoft Configuration Manager has managed to handle the increased workload without requiring major changes on our side.
The product is suitable for our size, handling 800 devices.
ManageEngine prefers not to display any information if it cannot be properly gathered.
The product is very stable, especially with the cloud version.
We haven't encountered issues very frequently.
There were misconfigurations by our team rather than issues with the product itself.
It would be great if there was a smarter solution to address this issue.
Endpoint Central does not support Linux, which makes it challenging to patch Linux machines using commands.
A better monitoring tool to analyze network traffic related to patch management would be something good to see inside the product.
A better command line interface for Microsoft Configuration Manager would be an additional feature I would to see in the future to make it closer to a perfect score.
I can suggest that Microsoft Configuration Manager should get the Autopilot feature because Autopilot is the main part of Intune, and nowadays everybody is using Autopilot.
Overall, Microsoft Configuration Manager is a powerful and reliable platform.
ManageEngine products offer reasonable prices for their product quality.
The pricing is cheaper compared to other MDM products.
I would rate the pricing as seven; it is quite expensive from my point of view for ManageEngine Endpoint Central.
The cost is reasonable considering the enterprise-level features, but it scales depending on the number of managed devices and the inclusion of Intune for co-management.
The setup cost is considered sufficient.
The pricing for Microsoft Configuration Manager is okay for me.
ManageEngine Endpoint Central is straightforward to use and implement.
ManageEngine Endpoint Central has significantly simplified my device management practices.
The GUI of Endpoint Central is very user-friendly, which simplifies the process of training new users.
If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part.
The most valuable features I find in Microsoft Configuration Manager are mostly patching, deploying software, deploying images, and running custom scripts.
In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management.
| Product | Mindshare (%) |
|---|---|
| ManageEngine Endpoint Central | 17.3% |
| Symantec Client Management Suite | 14.2% |
| KACE Systems Management Appliance (SMA) | 12.1% |
| Other | 56.4% |
| Product | Mindshare (%) |
|---|---|
| Microsoft Configuration Manager | 4.0% |
| Zabbix | 10.0% |
| Nagios XI | 6.3% |
| Other | 79.7% |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 15 |
| Large Enterprise | 35 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 13 |
| Large Enterprise | 69 |
ManageEngine Endpoint Central focuses on patch management, remote control, and asset management. It offers centralized management to facilitate software deployment and mobile device administration across various operating systems, consolidating functionalities for improved usability and streamlined processes.
ManageEngine Endpoint Central integrates multiple capabilities like remote troubleshooting and cross-platform updates, supporting Windows, Linux, and macOS. Its seamless integration with ManageEngine tools enhances usability while users appreciate its remote access, configuration management, and reporting instruments. The intuitive interface promotes easy training and adaptation in different environments. Though welcomed for its capabilities, users suggest improvements in software QA, interface intuitiveness, and customizable reporting. Desires also include better Linux patch management, quicker deployment times, enhanced security, and simpler support channels. Managing macOS effectively and comparing its management with Windows shows some disparity.
What are the most essential features?
What should be considered for ROI and benefits?
ManageEngine Endpoint Central finds application across diverse sectors, particularly for IT operations that require managing patches, software deployment, and asset oversight. It supports IT teams in maintaining compliance and security policies. By easing software deployment and enabling effective remote troubleshooting, it enhances IT support workflows without impacting productivity.
Microsoft Configuration Manager offers efficient software deployment, OS updates, and inventory management. Integration with Intune enhances mobile device oversight and complements its powerful reporting and automation features, reducing manual tasks and improving scalability and control.
Microsoft Configuration Manager enables enterprises to manage patches, apps, and operating systems across devices through centralized and remote controls. It supports hybrid environments, automating tasks for productivity and security. While it manages large deployments robustly, improvements in third-party integration, interface usability, and cloud capabilities are needed. Expansion in Linux and mobile device management is important, along with enhanced reporting and automation ease. Faster deployment and responsive technical support are key considerations.
What are the standout features of Microsoft Configuration Manager?Technology companies use Microsoft Configuration Manager in sectors like healthcare, finance, and education for deploying essential applications and ensuring device compliance. These industries benefit from its ability to enforce security protocols and manage updates, contributing to robust operational infrastructure.
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