SymphonyAI IT Service Management and ManageEngine ServiceDesk Plus compete in the IT service management domain. SymphonyAI excels in support and ROI aspects, while ManageEngine is preferred for its comprehensive features and simplicity of deployment.
Features: SymphonyAI IT Service Management includes advanced automation, analytics capabilities enhancing efficiency, and accuracy, and supports asset life cycle management. ManageEngine ServiceDesk Plus offers extensive integration options, asset management features, and is known for its ITIL integration, essential for IT management.
Room for Improvement: SymphonyAI could enhance its deployment process, improve integration options, and add a more comprehensive customer support structure. ManageEngine ServiceDesk Plus might work on refining user customization options, expand its analytics tools, and streamline the initial setup process for non-technical users.
Ease of Deployment and Customer Service: ManageEngine ServiceDesk Plus provides a straightforward deployment process with comprehensive customer support, ensuring smooth implementation. In contrast, SymphonyAI IT Service Management can require more time for setup but compensates with responsive support.
Pricing and ROI: SymphonyAI IT Service Management involves higher upfront costs but delivers substantial ROI through increased efficiency. ManageEngine ServiceDesk Plus offers more affordable initial setup options with competitive pricing, providing immediate cost-effectiveness and value.
| Product | Market Share (%) |
|---|---|
| ManageEngine ServiceDesk Plus | 5.1% |
| SymphonyAI IT Service Management | 1.6% |
| Other | 93.3% |
| Company Size | Count |
|---|---|
| Small Business | 31 |
| Midsize Enterprise | 24 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 6 |
| Large Enterprise | 3 |
ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.
The two main focus points of MSP are IT request tracking and asset management. MSP’s integrated centralized management console enables technicians and system administrators to efficiently resolve complex issues and keep track of their organization’s needs and ensure constant availability.
With MSP's automation of multiple service desk processes, you can easily save time by automating repetitive and simple tasks such as task assignment, notifications, and categorizations. The automation of multiple processes helps reduce errors and lower costs while ensuring a fast turnaround of ticket handling processes.
ManageEngine ServiceDesk Plus Features and Benefits
MSP has a wide variety of features to help you optimize your help desk management:
Reviews from Real Users
MSP stands out among its competitors for a number of reasons. Two major ones are its comprehensive workflow management toolset and the flexibility it offers its users.
Mykola S., head of global IT delivery at Acino Pharma AG, writes, “CMDB as a baseline, incident management, service request management, and license management are valuable features. It offers really interesting features for complete use in an enterprise. You have one platform, and you could set up different service functions for HR, engineering, or another team in the same platform.
SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
