DocuWare vs OpenText Content Management comparison

DocuWare and OpenText are both solutions in the Enterprise Content Management category. DocuWare is ranked #25, while OpenText is ranked #4 with an average rating of 9.0. DocuWare holds a 1.0% mindshare in ECM, compared to OpenText’s 8.4% mindshare. Additionally, 100% of DocuWare users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

DocuWare

Read 2 DocuWare reviews

769 Views
385 Comparison Views

100% willing to recommend

OpenText Content Management

Read 22 OpenText Content Management reviews

3,670 Views
3,156 Comparison Views

96% willing to recommend

DocuWare

OpenText Content Management

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between DocuWare and OpenText Content Management based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed DocuWare vs. OpenText Content Management Report (Updated: December 2025).

Buyer's Guide

DocuWare vs. OpenText Content Management

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DocuWare

Ranking in Enterprise Content Management

25th

Ranking in Content Collaboration Platforms

45th

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Cloud Storage (65th), Document Management Software (6th)

OpenText Content Management

Ranking in Enterprise Content Management

4th

Ranking in Content Collaboration Platforms

12th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Enterprise Content Management category, the mindshare of DocuWare is 1.0%, up from 1.0% compared to the previous year. The mindshare of OpenText Content Management is 8.4%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
OpenText Content Management	8.4%
DocuWare	1.0%
Other	90.6%

Enterprise Content Management

Featured Reviews

Ram Chenna

Enterprise Architect at a consultancy with 10,001+ employees

Great document storing and easy to set up but needs to offer more collaboration capabilities

It should have collaboration features. For example, if I upload a document and I want the document which I upload to be discussed among my colleagues and peers, I should be able to share. I'd like for us to be collaborating, discussing the document, adding to the document, et cetera. I'd like it to be possible for teams to collaboratively create the document. Compliance or records management could be improved. For example, if I upload a document, a legal document such as a contract, when you onboard a new customer, you would like to have that contract document stored. At the same time, it should be logged. Once a document is approved and taken by printout and sent to the customer, it should be logged. It should not be allowed to be editable; you shouldn't be able to make changes to it. For records management, it should only be accessible to some people, not everyone. I would like to have records management features and compliance features where data could be hidden. Items such as personal data should be hidden or masked. I would like to have GDPR features added. We had some slight hiccups during the setup process.

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Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

Has provided deep integration with business applications and supported full content lifecycle management

OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application. Without connecting to the leading application, for example SAP, you can navigate between all documentation, having a full 360-degree view of all information related to the process. This means that when you create some action regarding an object that has a connected document in the content management system, you can automatically see additional information connected, managed and controlled by the leading application, with automatic reflection in the document management system. This is a unique advantage that OpenText Content Management has, which is not found in the market. Another unique feature is the integration with Office 365, where you can work with different folders or binders in the document management system and connect to Teams in a simple way, making all this information available in the Teams you are working with. Digital Asset Management is a big part of the content management solution within OpenText Content Management, allowing full integration of all documentation, pictures, plans, and technical documentation if you have asset management inside SAP. It connects similarly to other modules of SAP but includes a special feature for asset management from a technical point of view and connects with the engineering department, providing the full life cycle from development through deployment to maintenance. This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"DocuWare allows for easy document management and workflow automation, eliminating the need for physical paperwork and streamlining the approval process."

"For the most part, the initial setup is easy. There's good documentation."

"The tool's most valuable features are document storage, security, and compliance."

"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

"We can configure the solution with any industry's products per customer requirements."

"Scalability is great. We can extend areas horizontally and vertically."

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application."

"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."

Cons

"Its graphical user interface could be more user-friendly."

"It should have collaboration features."

"A few years ago, it would have rated as a ten, but there was a shift to a new support platform that led to significant issues."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

"The architecture needs improvement, as it's complex."

"We had some issues with scalability in the production. So, I would rate it a five out of ten."

"The solution's performance, stability, and consistency could be improved."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

Pricing and Cost Advice

"While the price may be considered slightly high, it is still reasonable within the context of other options available on the market."

"The product is pricey."

"The total cost of the product will vary on the capabilities required"

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"Both Open Text ECM and IBM File share are expensive."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"The tool's pricing is confusing to the end customer."

"OpenText Extended ECM is an expensive solution."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

More OpenText Content Management pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Retailer

Manufacturing Company

Government

13%

Manufacturing Company

11%

Financial Services Firm

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	4
Large Enterprise	11

Questions from the Community

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What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText Content Management has changed the licensing concept to one license that includes all features. Although this may make the final license price a little higher in the market, considering al...

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What needs improvement with OpenText Content Suite Platform?

There are some areas in OpenText Content Management that could be improved, particularly regarding the way you define and extend the solution with different metadata. Another important aspect is th...

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What is your primary use case for OpenText Content Suite Platform?

We are partners of OpenText Content Management in the area of content management and in another area of SAP solutions, with OpenText Content Management solution related to SAP platforms.

See all answers

Comparisons

Alfresco vs DocuWare

Compared 25% of the time

M-Files vs DocuWare

Compared 14% of the time

OpenText Content Manager vs DocuWare

Compared 11% of the time

Laserfiche vs DocuWare

Compared 11% of the time

Hyland OnBase vs DocuWare

Compared 8% of the time

More DocuWare Competitors

SharePoint vs OpenText Content Management

Compared 12% of the time

Alfresco vs OpenText Content Management

Compared 11% of the time

IBM FileNet vs OpenText Content Management

Compared 10% of the time

Hyland OnBase vs OpenText Content Management

Compared 9% of the time

OpenText Documentum Content Management vs OpenText Content Management

Compared 8% of the time

More OpenText Content Management Competitors

Product Reports

Buyer's Guide

Document Management Software

December 2025

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Buyer's Guide

OpenText Content Management

January 2026

Download OpenText Content Management product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Overview

Automates business processes by managing any type of document, regardless of format or source, in a central document pool.

DocuWare

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

Sample Customers

King Hussein Cancer Center, Smart Choice, Tippecanoe County

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

DocuWare vs. OpenText Content Management

December 2025

Free Report: DocuWare vs. OpenText Content Management

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