DocuWare vs Hyland OnBase comparison

The compared DocuWare and Hyland solutions aren't in the same category. DocuWare is ranked #1 in DMS , with an average rating of 10.0, and holds a 12.6% mindshare in the category. Hyland is ranked #19 in BPM , with an average rating of 7.7, and holds a 0.4% mindshare. Additionally, 100% of DocuWare users are willing to recommend the solution, compared to 100% of Hyland users who would recommend it.

DocuWare

Read 2 DocuWare reviews

572 Views
345 Comparison Views

100% willing to recommend

Hyland OnBase

Read 13 Hyland OnBase reviews

364 Views
235 Comparison Views

100% willing to recommend

DocuWare

Hyland OnBase

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Executive Summary

We performed a comparison between DocuWare and Hyland OnBase based on real PeerSpot user reviews.

Find out what your peers are saying about DocuWare, OpenText, Hyland and others in Document Management Software.

To learn more, read our detailed Document Management Software Report (Updated: April 2025).

Buyer's Guide

Document Management Software

April 2025

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Helped 849,686 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DocuWare

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Document Management Software (1st)

Hyland OnBase

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (19th), Enterprise Content Management (5th), Low-Code Development Platforms (14th)

Mindshare comparison

While both are Content Management solutions, they serve different purposes. DocuWare is designed for Document Management Software and holds a mindshare of 12.6%, up 12.3% compared to last year.
Hyland OnBase, on the other hand, focuses on Business Process Management (BPM), holds 0.4% mindshare, up 0.3% since last year.

Document Management Software

Business Process Management (BPM)

Featured Reviews

JavierGonzalez3

Workplace Specialist at Ricoh Colombia

A comprehensive document management system that enables seamless workflow and robust scalability

In the past, there was a lot of manual work and paperwork involved, as documents had to be physically passed from desk to desk for approval. DocuWare allows for easy document management and workflow automation, eliminating the need for physical paperwork and streamlining the approval process. This has led to improved productivity and smoother workflow.

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Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Stable content and workflow management solution with a valuable retention module

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"DocuWare allows for easy document management and workflow automation, eliminating the need for physical paperwork and streamlining the approval process."

"For the most part, the initial setup is easy. There's good documentation."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"Its most valuable aspect is its flexibility"

"We found the setup process to be okay since they do offer a troubleshooting guide."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"I like the cloud and its integrability."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"The solution is very developed and we are not taking full advantage of its functionalities."

More Hyland OnBase pros

Cons

"It should have collaboration features."

"Its graphical user interface could be more user-friendly."

"The migration is a bit difficult in the tool."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"The solution’s initial setup is a little difficult."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"The application could potentially be more open-source, allowing integration with more solutions."

More Hyland OnBase cons

Pricing and Cost Advice

"While the price may be considered slightly high, it is still reasonable within the context of other options available on the market."

"The tool's price is high."

"OnBase is reasonably priced."

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

Government

Healthcare Company

Financial Services Firm

14%

Government

13%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about DocuWare?

DocuWare allows for easy document management and workflow automation, eliminating the need for physical paperwork and streamlining the approval process.

See all answers

What is your experience regarding pricing and costs for DocuWare?

The licensing and implementation cost for DocuWare can range between forty thousand to fifty thousand dollars. While the price may be considered slightly high, it is still reasonable within the con...

See all answers

What needs improvement with DocuWare?

Its graphical user interface could be more user-friendly.

See all answers

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

See all answers

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Compared 20% of the time

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Compared 15% of the time

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Compared 13% of the time

IBM FileNet vs Hyland OnBase

Compared 11% of the time

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Product Reports

Buyer's Guide

Document Management Software

April 2025

Download DocuWare product report

Buyer's Guide

Hyland OnBase

April 2025

Download Hyland OnBase product report

Also Known As

No data available

OnBase

Overview

Automates business processes by managing any type of document, regardless of format or source, in a central document pool.

DocuWare

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Sample Customers

King Hussein Cancer Center, Smart Choice, Tippecanoe County

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Buyer's Guide

Document Management Software

April 2025

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Find out what your peers are saying about DocuWare, OpenText, Hyland and others in Document Management Software. Updated: April 2025.

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We monitor all Document Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.