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CMW Tracker vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 22, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CMW Tracker
Ranking in Process Automation
35th
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Business Process Management (BPM) (36th)
ServiceNow Orchestration
Ranking in Process Automation
10th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Process Automation category, the mindshare of CMW Tracker is 1.3%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.8%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
ServiceNow Orchestration2.8%
CMW Tracker1.3%
Other95.9%
Process Automation
 

Featured Reviews

Excellent task manager software - supports both management and workflow
Excellent task manager software - supports both management and workflow. Time tracking is available and much used in our firm. Integration with Microsoft Outlook is also a great feature, along with the ability to access from mobile. Being able to use Comindware Tracker for common processes or standalone tasks for crucial in our decision to test the software. The software is flexible and computer-novice friendly, making training required minimal and efficient to implement.
Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This software makes it so easy and enjoyable to work with the team."
"Standardizing our business processes has lead to a drastic improvement in efficiency."
"The configurable dashboard analytics and reporting capabilities ensure timely decision making."
"Overall, this is an excellent workflow management tool."
"This solution can be useful for tracking the different stages of projects and the people working on them."
"Low code development."
"Customize workflow processes visually and interactively."
"Comindware Tracker allows non-technical users to build their own workflows and correct them in the course of work, delivers flexibility, and reduces workflow maintenance cost – there’s no more need to engage IT-department, when a head of department realizes that workflow should be adjusted as soon as possible."
"It is a very stable product, highly affordable."
"There are a lot of ready to use orchestration custom packs."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"It's scalable."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"I would recommend ServiceNow Orchestration, and I consider it the best product in its domain in the market now."
 

Cons

"The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services."
"There are not very many report templates, and if there were more, it would really help."
"The UX/UI could be reviewed and revamped to meet new the criteria of Digitalization and Innovation."
"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."
"The initial setup can be quite slow and finicky."
"The initial setup seemed a bit complex, and there is no great documentation."
"I would like them to offer a one-time payment plan that one can choose."
"If your organization has only a few team members then this tool is not suitable."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
"It is a highly complex platform to work on."
"I would like a user experience module to be added."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"The only challenge I see is it requires a lot of technical expertise to implement these tools and modules and all those things."
"We cannot perform GUI automation using the tool."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
 

Pricing and Cost Advice

"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."
"The price is so reasonable."
"This solution has a very lost cost."
"Price per user works for me when they do not count my clients, which fill forms."
"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."
"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"
"Great value for the money."
"It is not very expensive."
"The solution is costly and orchestrations are very expensive."
"In terms of price, this solution is at the higher end of what you'll find."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"Pricing is custom to every customer."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
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Top Industries

By visitors reading reviews
Construction Company
31%
Comms Service Provider
10%
Performing Arts
8%
Outsourcing Company
6%
Financial Services Firm
21%
Manufacturing Company
8%
Computer Software Company
6%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise3
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
What is your primary use case for ServiceNow Orchestration?
I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...
 

Also Known As

Comindware Tracker
No data available
 

Overview

 

Sample Customers

Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about CMW Tracker vs. ServiceNow Orchestration and other solutions. Updated: March 2026.
885,286 professionals have used our research since 2012.