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CMW Tracker vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CMW Tracker
Ranking in Process Automation
38th
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Business Process Management (BPM) (39th)
ServiceNow Orchestration
Ranking in Process Automation
9th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Process Automation category, the mindshare of CMW Tracker is 1.1%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.2%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
ServiceNow Orchestration3.2%
CMW Tracker1.1%
Other95.7%
Process Automation
 

Featured Reviews

Excellent task manager software - supports both management and workflow
Excellent task manager software - supports both management and workflow. Time tracking is available and much used in our firm. Integration with Microsoft Outlook is also a great feature, along with the ability to access from mobile. Being able to use Comindware Tracker for common processes or standalone tasks for crucial in our decision to test the software. The software is flexible and computer-novice friendly, making training required minimal and efficient to implement.
Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is that any non-technical personnel can easily work on the solution, redefining processes and creating drag and drop workflows according to the department or cross-department needs."
"This solution can be useful for tracking the different stages of projects and the people working on them."
"It provides a scalable solution that should allow me to grow my company without too much fuss or further set up required."
"It is perhaps the most user-friendly web forms automation software. At least, I did not find anything better while testing several others similar to it."
"​It was easy to set up my team with access credentials to their files.​"
"Low code development."
"I love this software because this software helps me to increase team productivity day-by-day.​"
"The workflow tracker helps us to track our staff's workflow. It helps us to improve the productivity of our team."
"It's probably the best product out there."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"It has competitive AI capabilities."
"The iTerm suite is also crucial for visibility and optimization."
"The data visualization is good."
"It's scalable."
"There are a lot of ready to use orchestration custom packs."
 

Cons

"There are not very many report templates, and if there were more, it would really help."
"If your organization has only a few team members then this tool is not suitable."
"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."
"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."
"We are using the backdated version of this software. That is why we lack of some features. I hope when we update the version, then all the problems will be solved."
"The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services."
"The initial setup can be quite slow and finicky."
"I am expecting new updates to improve the software."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"The deployment requires awareness among the project staff."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
"It is a highly complex platform to work on."
"There can be gaps in integration."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
 

Pricing and Cost Advice

"Great value for the money."
"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."
"The price is so reasonable."
"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"
"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."
"Price per user works for me when they do not count my clients, which fill forms."
"This solution has a very lost cost."
"The solution is costly and orchestrations are very expensive."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"In terms of price, this solution is at the higher end of what you'll find."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"Pricing is custom to every customer."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"It is not very expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
22%
Manufacturing Company
8%
Computer Software Company
7%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise3
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

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What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
 

Also Known As

Comindware Tracker
No data available
 

Overview

 

Sample Customers

Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about CMW Tracker vs. ServiceNow Orchestration and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.