2018-12-06T16:49:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
  • 61

What needs improvement with Webex?

Please share with the community what you think needs improvement with Webex.

What are its weaknesses? What would you like to see changed in a future version?

40
PeerSpot user
40 Answers
Darshan Makhecha - PeerSpot reviewer
Sr Sales Engineer at a manufacturing company with 10,001+ employees
Real User
Top 5Leaderboard
2022-07-25T10:53:59Z
Jul 25, 2022

Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool.

Search for a product comparison
AdelAmer - PeerSpot reviewer
Integration developer at Central bank of Egypt
Real User
Top 5Leaderboard
2022-03-18T11:43:12Z
Mar 18, 2022

When I use it personally, not in my enterprise, there is a time limit of about 60 minutes. After one hour, the call gets cut off. This limit should be increased.

AA
Solution Architect at Hewlett Packard Enterprise
Real User
Top 20
2022-03-17T16:32:51Z
Mar 17, 2022

The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved. When you mute or unmute someone in Webex it causes a tone or a sound that can be distracting. For example, in Microsoft Teams when someone is muted or unmuted it is silent. When we have a meeting with 100 people the noises are too much. Webex needs to reduce the number of noises activated by using the solution.

RS
IT manager at a hospitality company with 1,001-5,000 employees
Real User
Top 10
2022-03-16T10:28:00Z
Mar 16, 2022

I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet.

ON
Presales Manager at a tech services company with 1,001-5,000 employees
Real User
2022-03-15T12:07:57Z
Mar 15, 2022

Webex could improve by adding captions for the translation.

AdemolaOlamide - PeerSpot reviewer
Business Development Manager at CLC Africa
Real User
Top 5Leaderboard
2022-02-21T09:53:00Z
Feb 21, 2022

The video requirement is kind of high. It requires a more stable network. There should be something done to compress the video - to compress the video size, not the quality while still maintaining good quality. Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively.

Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
655,774 professionals have used our research since 2012.
SM
Telco specialist pre-Sales Engineer at VMware
Real User
Top 20
2022-02-15T12:13:31Z
Feb 15, 2022

Webex could improve the sharing features. Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space.

DL
IT Support Officer at a non-profit with 501-1,000 employees
Real User
Top 5
2022-02-11T12:22:43Z
Feb 11, 2022

This platform has a lot of performance problems and challenges, particularly with the connection. Connecting is as easy as clicking on a link, but if you connect with so many people, Webex doesn't perform well. It doesn't run smoothly. It requires stable internet connection.

Marcelo Andretta - PeerSpot reviewer
Senior Solution Architect at Ingram Micro
Reseller
Top 10
2022-02-09T17:58:00Z
Feb 9, 2022

I would like the next release to be more user-friendly.

DP
Senior Manager at Deloitte
Real User
Top 5
2022-01-24T15:22:51Z
Jan 24, 2022

Cisco could maybe make Webex more integrated and compatible with other platforms.

KL
CEO at a comms service provider with 1,001-5,000 employees
Real User
Top 10
2022-01-23T17:06:21Z
Jan 23, 2022

Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why. Also, if I want to pause my screen or mute my microphone, I have to go through several menus. I want easy access to that option.

AP
Risk info security at a financial services firm with 501-1,000 employees
Real User
Top 5
2021-12-20T10:11:00Z
Dec 20, 2021

The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past.

JT
Business Development Executive at DISYS Solutions, Inc
Real User
Top 10
2021-12-15T01:40:00Z
Dec 15, 2021

It is difficult for me to put my finger exactly on what needs to be improved with the solution. This said, I feel the greatest issue with the solution is its price. Small governments and modest-sized schools simply cannot afford it.

SP
CEO at a consultancy with 1-10 employees
Real User
2021-12-15T01:34:00Z
Dec 15, 2021

An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription. In terms of Screen share, it would be helpful to have more control over what is being presented on the screen. They may have that functionality, but I've never used it. For example, being able to click back to look at previous slides, even though the presenter has gone forward, or having some type of pointer mechanism that helps to call out different areas of the screen when presenting. They may already have a function for this that I am not aware of, but I would like to see more whiteboarding capabilities. I would think of this in terms of post-it notes or other things where you can facilitate some interactive engagement. There are products like Miro and CloudBoard, as well as a slew of others of a similar nature. I believe Microsoft Teams has something similar built-in. But, given how much time people spend in online meetings, I believe there should be ways to engage or create more engagement with the participants.

DC
Head of Security Services at a tech services company with 11-50 employees
Real User
Top 5
2021-12-15T00:21:00Z
Dec 15, 2021

The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices.

GJ
PAM Architect at a tech services company with 11-50 employees
MSP
Top 5Leaderboard
2021-12-14T19:23:00Z
Dec 14, 2021

I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything.

AA
IT Support Team Leader at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
2021-12-13T11:17:00Z
Dec 13, 2021

The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises.

SV
CISO & COO at a tech services company with 1-10 employees
Real User
Top 10
2021-12-07T21:12:48Z
Dec 7, 2021

The main issue is the performance in relation to the operating system. The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy.

Real User
Top 5
2021-12-03T23:09:00Z
Dec 3, 2021

The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there. I ran into some connectivity issues with WebEx in previous versions but those have been fixed now.

WR
Senior Advisor at a financial services firm with 201-500 employees
Real User
Top 5Leaderboard
2021-11-15T10:42:05Z
Nov 15, 2021

The interface of Webex should be improved and it is difficult to find information.

VC
Sr. Solution Architect at Cybage Software Pvt Ltd
Real User
Top 5Leaderboard
2021-11-08T09:45:29Z
Nov 8, 2021

We have actually shifted from Webex to Teams. It was a company decision made by a few of the managers. To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom.

PM
Account Executive at Dell EMC
Real User
Top 10
2021-10-22T20:30:41Z
Oct 22, 2021

Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain.

Ahmed Naji - PeerSpot reviewer
Pre Sales Engineer at a tech services company with 51-200 employees
Real User
Top 10
2021-09-23T11:07:00Z
Sep 23, 2021

They have a feature that is amazing but it's not implemented properly. It's called Profile Insight and it's similar to LinkedIn. Before you join a meeting, you can see the background of the person. But the problem is the implementation. There is so much missing information. This could be integrated with LinkedIn or something so it can produce more information about the person you're meeting with. Also, they've been announcing that they will add AI translation since 2019, but we're still not seeing that upgrade.

AK
Owner at Apply Solutions
Real User
2020-09-21T06:33:00Z
Sep 21, 2020

The price of the solution could be slightly reduced.

Rahul Maheshwari - PeerSpot reviewer
Transformation Program Manager at NTT Data India Enterprise Application Services Pri
Real User
2020-07-13T06:55:54Z
Jul 13, 2020

We had one problematic issue and that was with the recordings that were kept on the web. Initially they were auto archiving but then recordings were getting deleted after three months and we weren't aware of that change in their policy. I lost a lot of my recordings and I think they should have a longer retention period for the recordings. A private chat option would be a good addition to the solution. If you're in the middle of a meeting and you want to have a private chat with someone, it can be a useful feature.

QG
VP, Sr Quantitative Financial Analyst at a financial services firm with 10,001+ employees
Real User
2020-07-05T15:50:31Z
Jul 5, 2020

It would be great if they had a directory that you could consult for the meeting dial-in numbers.

AS
Consultant - Risk and compliance at a tech services company with 51-200 employees
Consultant
2020-06-30T08:17:34Z
Jun 30, 2020

The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging. Currently, the solution isn't really lacking in features.

TJ
CEO at a recruiting/HR firm with 11-50 employees
Real User
2020-06-25T10:49:11Z
Jun 25, 2020

For what we use it for, I can't think of anything the solution is lacking. The initial implementation was a bit difficult. If they could simplify that aspect of the solution, it would be helpful for future users.

SYED RAHMAN - PeerSpot reviewer
Founder and President at AAnnex
Real User
2020-06-18T05:17:49Z
Jun 18, 2020

Sometimes the call quality is not that great. When you call in, especially in an international situation, or if you have people calling from different continents or geographical locations, there can be issues with the call itself. I would like to see improved chatting functionality. The chat boxes need to be more prominent. It would be nice if you could edit your chat, and easily add attachments into it, similar to Slack, to make it easier to share, sidebar, and communicate during calls. It's very important to add some sort of editing function into the chats. You want to be professional and fix any mistakes and not just leave them there.

MW
Director - Big Data, IoT and Analytics at a tech services company with 11-50 employees
Reseller
2020-06-15T07:34:04Z
Jun 15, 2020

There are too many issues with getting people connected to meetings. Reliability and consistency need improvement. I would like to see support for connecting with customers who don't have Webex installed and to improve the audio quality.

MA
IT Technical III - IT Security at Yanbu Aramco Sinopec Refining Company (YASREF) Ltd.
Real User
2020-06-14T08:03:10Z
Jun 14, 2020

This solution would be much better if we could install an endpoint and have centralized management. This would allow me to subscribe, push an endpoint to the client, and then control these points. I would like to see the inclusion of security agents, for example from McAfee or Symantec, which can scan the communication for threats. This would help avoid problems if a user has malware on their machine. Webex would also be able to scan for malicious files.

MS
Head of Technology at a real estate/law firm with 11-50 employees
Real User
Top 20
2020-04-23T10:13:39Z
Apr 23, 2020

We have had issues where some of the invited participants are not able to join the meeting. This is a problem that we have had to create a support ticket for.

JV
Information Technology Support Team Lead at a outsourcing company with 51-200 employees
Real User
2020-04-16T08:44:00Z
Apr 16, 2020

The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed.

DharmeshPatel - PeerSpot reviewer
Founder & CEO at 7Array Solutions private limited
Real User
Top 10
2020-04-13T06:27:36Z
Apr 13, 2020

Better integration with other solutions would benefit Webex.

DN
Senior Solution Architect at a tech services company with 10,001+ employees
Real User
2020-04-06T08:22:00Z
Apr 6, 2020

The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use.

Mohd Zulkarnain - PeerSpot reviewer
GROUP IT Executive at ENRA GROUP BERHAD
Real User
2020-04-05T09:13:00Z
Apr 5, 2020

I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office. They should also introduce a collaboration tool to include the features of audio call and video call.

Lynne Liu - PeerSpot reviewer
Business Analyst at a recruiting/HR firm with 10,001+ employees
Real User
2020-04-05T09:13:00Z
Apr 5, 2020

My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.

SK
Technical Architect at CoreStack
Vendor
2020-04-02T07:00:14Z
Apr 2, 2020

I would like to see the addition of new features that will add value to the product. These include things including a faster save or download time for conferences.

reviewer1205559 - PeerSpot reviewer
Customer Success Manager with 51-200 employees
Real User
Leaderboard
2019-10-21T21:52:00Z
Oct 21, 2019

I think options during a meeting can be further improved. You should explore a lot to see the information in the room, for example. The modification of the email template is not very intuitive.

Kari Flor - PeerSpot reviewer
Manager, Telecommunications at Gyrus ACMI - Olympus
Real User
Leaderboard
2018-12-06T16:49:00Z
Dec 6, 2018

In collaborating we sometimes find it difficult to let others "control" your meeting while they speak, users say it is cumbersome to "pass the puck".

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Jul 25, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 52 answers
Ahmed Naji - PeerSpot reviewer
Pre Sales Engineer at a tech services company with 51-200 employees
Sep 23, 2021
We use Webex for our critical or government customers, and when we're dealing with complex network infrastructure.
Sadam Kherisat - PeerSpot reviewer
Technology Consultant- Networking Services at STS
Oct 11, 2021
I do not know which version we are using, although I believe it to be the latest one.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Jul 25, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 33 answers
Ahmed Naji - PeerSpot reviewer
Pre Sales Engineer at a tech services company with 51-200 employees
Sep 23, 2021
Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price. It's not very competitive with a product like Microsoft Teams because that is bundled with Microsoft 365, so the price will be lower. With SMBs, we face an issue when we try to sell Webex as a stand-alone product. It's easier to sell if it is packaged with Cisco infrastructure, IP phones, CallManager, and everything else. So they need to consider the needs of SMBs in their pricing.
Sadam Kherisat - PeerSpot reviewer
Technology Consultant- Networking Services at STS
Oct 11, 2021
I believe the license to be monthly.
Explore this product
Download Free Report
Download our free Webex Report and get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
DOWNLOAD NOW
655,774 professionals have used our research since 2012.