We performed a comparison between BMC TrueSight Operations Management, Centreon, and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"It is a scalable solution."
"I like the event management part."
"I believe that the ease of use and UI is great"
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"Valuable features include the ability to schedule downtime, intensity or depth of monitoring which it does, different plugin packs, Centreon MAP, Centreon BI."
"We have the business activity monitoring, the map, and the MBI modules and they are all very good."
"I can't point to one valuable feature. All of Centreon is good."
"What I like most about Centreon is that it is very flexible and customizable, based on the user and/or business needs. Centreon is very flexible when it comes to monitoring parameters. We can use scripts found on the internet or scripts created by our infra/apps team. Also, the data visualization features are very simple and straightforward, yet very informative."
"Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."
"I really like the filtering capabilities of it. You can easily tell what's critical next to what's okay, the state of the services. It's very easy to get the whole picture quickly."
"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
"Centreon's most valuable features are preventative maintenance and cost-efficiency. Everything is monitored, and we get a log before the system fails. We have an opportunity to fix the issue and avoid downtime."
"Being able to easily, and quickly obtain disc space statistics from servers and determine how much was free or used on various volumes."
"It's a very good tool and a very stable tool."
"The biggest thing for me is that it provided enough information for me to monitor. It alerts and provides you with the information you need."
"SolarWinds NPM has a colorful UI and many easy-to-use features. It does not need to be configured as much and is also easy to install."
"We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down."
"With just three modules, I can monitor server performance (whether it’s a VM, in the cloud, or an on-premises server."
"We found that it was easy to operate, and it was simple if anyone has entry-level working experience or even if someone is not experienced."
"It covers everything from end to end, from the standpoint of endpoint machines and the routers and switches. The switch port also comes there."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"The product must provide more AI capabilities."
"The solution could improve its price."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"I went through a few things with them to do with Centreon MAP, to do with active polygons, being able to draw an area and make that active. The functionality was in the older version of Centreon MAP and in the new version, which was a complete rewrite, they dropped it."
"Sometimes, when the GUI and some of the search fields are being reset, and I return to the page, then I have to set them again. Therefore, some improvement on the UI and the filtering is needed."
"Release management and quality of testing need improvement, because with each major upgrade we have many issues coming in. Then, it takes several minor upgrades to get rid of them."
"I would like to see a better UI, one which is more responsive."
"Centreon needs to improve the granularity of the data as well as the graphical data. It would also be better to if there was improvement to the filtering/grouping system as well as the creation of views."
"There are improvements that they need to make to their API. When we're using different systems and we want to disable monitoring for a specific server, we still can't do that through the API. That's something that's lacking."
"It is necessary to improve service monitoring of database services in the free version."
"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."
"There isn't support available to us as they don't offer support in our country."
"Being able to detect devices that are trying to connect wirelessly would make using this solution much easier."
"The reporting module that got integrated into the system itself, used to be a standalone solution and I preferred that."
"The interface could be made more user-friendly."
"Complex and overly detailed setup."
"In terms of scalability, there is room for improvement. When you start monitoring, if you have so many interfaces and you're trying to monitor them at a faster interval, or a shorter interval, you get to a point where you need to request another node."
"The dashboards for this solution could be improved. We would like to divide the dashboards to give a clear view to our management team to show what we have and what deficiencies exist in our network."
"The improvement would be that SolarWinds NPM thoroughly checks its patches before releasing them to the market. Better testing, alpha testing, and then releasing it to the market."
More BMC TrueSight Operations Management Pricing and Cost Advice →
