BMC Helix Operations Management with AIOps vs BMC TrueSight comparison

BMC Helix Operations Management with AIOps and BMC TrueSight are both solutions in the Event Monitoring category. BMC Helix Operations Management with AIOps is ranked #5 with an average rating of 9.3, while BMC TrueSight is ranked #7 with an average rating of 8.3. BMC Helix Operations Management with AIOps holds a 9.6% mindshare in EM, compared to BMC TrueSight’s 7.9% mindshare. Additionally, 100% of BMC Helix Operations Management with AIOps users are willing to recommend the solution, compared to 86% of BMC TrueSight users who would recommend it.

BMC Helix Operations Manage...

Read 6 BMC Helix Operations Management with AIOps reviews

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100% willing to recommend

BMC TrueSight

Read 50 BMC TrueSight reviews

3,120 Views
811 Comparison Views

86% willing to recommend

BMC Helix Operations Manage...

BMC TrueSight

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and BMC Helix Operations Management with AIOps are competing in the IT operations management category. BMC Helix Operations Management with AIOps has the upper hand due to its superior innovation and automation capabilities.

Features: BMC TrueSight offers comprehensive monitoring with robust analytics, performance management, and automation capacities. It integrates well with multiple monitoring tools and provides excellent event management. BMC Helix Operations Management with AIOps excels with its advanced AIOps capabilities, predictive insights, and exceptional anomaly detection. It focuses on AI-driven processes and seamless cloud integration, which appeals to forward-thinking organizations.

Room for Improvement: BMC TrueSight could enhance its AI and machine learning features, streamline user interfaces for improved user experience, and expand integration capabilities with other cloud-native solutions. BMC Helix Operations Management with AIOps could benefit from simplifying initial setup processes, providing more flexible pricing options, and enhancing customer support to handle complex queries effectively.

Ease of Deployment and Customer Service: BMC TrueSight utilizes a more established on-premises deployment model with reliable customer support. BMC Helix Operations Management with AIOps offers a cloud-native deployment model for greater scalability and flexibility, aligning better with modern IT infrastructure needs. Both products have commendable customer service, but the adaptability of BMC Helix's deployment provides an edge.

Pricing and ROI: BMC TrueSight presents traditionally lower setup costs and a straightforward ROI model attractive to budget-conscious organizations. BMC Helix Operations Management with AIOps might incur higher initial costs but promises transformative ROI through enhanced efficiency and reduced manual tasks. This aligns with long-term digital transformation goals.

To learn more, read our detailed BMC Helix Operations Management with AIOps vs. BMC TrueSight Report (Updated: September 2025).

Buyer's Guide

BMC Helix Operations Management with AIOps vs. BMC TrueSight

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Operations Manage...

Ranking in Event Monitoring

5th

Ranking in AIOps

14th

Average Rating

9.2

Reviews Sentiment

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

BMC TrueSight

Ranking in Event Monitoring

7th

Ranking in AIOps

5th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (30th), IT Infrastructure Monitoring (34th), Cloud Monitoring Software (26th)

Mindshare comparison

As of October 2025, in the Event Monitoring category, the mindshare of BMC Helix Operations Management with AIOps is 9.6%, down from 12.7% compared to the previous year. The mindshare of BMC TrueSight is 7.9%, down from 13.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Market Share Distribution
Product	Market Share (%)
BMC Helix Operations Management with AIOps	9.6%
BMC TrueSight	7.9%
Other	82.5%

Event Monitoring

Featured Reviews

Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

Impressive automation capabilities, predicts problems, and even find unseen vulnerabilities across your infrastructure

The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity. There's sometimes a gap between the solution's capabilities and the client's readiness. We have to bridge that gap, bringing the customer up to the level where they can fully use all the features and benefits. Otherwise, they're investing in a powerful tool they don't fully utilize. It's crucial for vendors like us to assess client maturity before the project starts. We need to do the consulting work to show them the solution's potential and help them evaluate if it truly makes sense. Sometimes, the client might not be ready for the way BMC does things, for that level of automation and AI. BMC's automation is like nothing I've seen. You can even deflect 30% of IT service desk tickets with an intelligent chatbot – that's a number from BMC. Imagine the reduction in human agents! It's a robot doing the work, but in a way that feels human... that's the impressive part. You can integrate with WhatsApp, Teams, etc. It's game-changing.

Read full review

Srri G

Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BMC Helix Operations Management with AIOps deserves a ten out of ten."

"It is evolving more and more into artificial intelligence."

"BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detailed analytics that gives you a deep understanding of your infrastructure and recurring issues/problems. It really predicts the problems."

"The service operations monitoring features are valuable."

"The product's initial setup phase is easy."

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

"I use the solution to monitor servers, databases, Windows, Linux, and web services."

"It allows our operations team to have one single application to reference when investigating issues in our environment."

"The most valuable features of the solution are alert management, alert generation, and event management."

"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."

"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."

"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."

"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."

"The tool is flexible enough to be customized based on customer requirements."

More BMC TrueSight pros

Cons

"The product must provide more information and dashboards."

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

"I feel that the tool's stability has some scope for improvement."

"The initial setup of the solution is complex."

"The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity."

"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."

"More modules for less popular applications and better documentation."

"The solution is a little obsolete."

"The solution's support service could be better."

"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."

"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."

"It would be better if the initial setup and deployment were more straightforward."

"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."

More BMC TrueSight cons

Pricing and Cost Advice

"The product’s price could be improved."

"BMC solution is cheaper than ServiceNow, its main competitor. So, I'd rate the pricing a seven out of ten, with ten being expensive."

"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."

"The tool is moderately expensive."

"The solution is based on endpoints and knowledge models which can be costly."

"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."

"Pricing is very high."

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."

"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."

"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

More BMC TrueSight pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

13%

Healthcare Company

Retailer

Financial Services Firm

25%

Computer Software Company

12%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

Questions from the Community

What do you like most about BMC Helix Operations Management with AIOps?

BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detai...

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What is your experience regarding pricing and costs for BMC Helix Operations Management with AIOps?

The pricing is on the higher end due to the extensive features and delivery quality. However, it is worth the investment.

See all answers

What needs improvement with BMC Helix Operations Management with AIOps?

From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page. This is challenging to achieve with any tool, ...

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What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

See all answers

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Product Reports

Buyer's Guide

AIOps

September 2025

BMC Helix Operations Management with AIOps report

Download BMC Helix Operations Management with AIOps product report

Buyer's Guide

BMC TrueSight

October 2025

Download BMC TrueSight product report

Also Known As

BMC Helix Monitor

ProactiveNet, TrueSight Operations Management

Overview

BMC Helix Operations Management with AIOps enhances monitoring by leveraging AI for proactive insights, issue prediction, and SLA maintenance. Its agentless design offers comprehensive asset visibility and seamless tool integration for rapid issue resolution.

BMC Helix Operations Management with AIOps stands out by automating alerting and actions through AIOps capabilities, which hone infrastructure learning and identify vulnerabilities, providing crucial insights on server stability and potential incidents. It is primarily utilized for event collection and correlation to determine root causes, reducing the need for manual problem-solving and ensuring faster remediation. Companies like Yamaha in Brazil implement it for IT service management and application monitoring.

What are the key features of BMC Helix Operations Management with AIOps?

Agentless Monitoring: Simplifies deployment and enhances visibility into asset relationships.
AI-Driven Insights: Predicts issues and uncovers vulnerabilities to maintain SLAs.
Seamless Integration: Works effortlessly with existing tools for automated alerts and actions.
Comprehensive Visibility: Provides critical insights into server stability and potential incidents.

Which benefits or ROI should be considered when evaluating BMC Helix Operations Management with AIOps?

Proactive Insights: Harness AI to predict and mitigate issues before they impact service quality.
Improved Resolution Time: Automation reduces downtime by swiftly addressing root causes.
Cost Efficiency: Agentless monitoring minimizes deployment costs and administrative efforts.
Enhanced SLA Management: Consistent performance tracking aids in maintaining service agreements.

In industries such as ITSM and application monitoring, BMC Helix Operations Management with AIOps is implemented for event collection, root cause identification, and escalation to management during critical issues. It suits organizations looking to enhance monitoring capabilities without extensive manual intervention.

BMC Helix

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Buyer's Guide

BMC Helix Operations Management with AIOps vs. BMC TrueSight

September 2025

Free Report: BMC Helix Operations Management with AIOps vs. BMC TrueSight

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