BMC TrueSight and Dynatrace compete in the IT monitoring and event management space. Based on available features, Dynatrace has the advantage with its advanced AI-driven insights and real-time visibility.
Features: BMC TrueSight integrates multiple monitoring tools into a unified platform, providing a comprehensive view of applications and infrastructure. Its event management capabilities are effective in reducing alert noise and integrating a wide array of tech environments. TrueSight is designed to consolidate alerts into one platform, aiding in effective incident management. Dynatrace offers advanced AI analysis and real-time visibility into application performance with its PurePath technology, offering deep insights into code-level issues. The user experience monitoring provided by Dynatrace adds significant value, enabling detailed insights into user interactions and behavior. Its robust AI capabilities allow for proactive problem detection and resolution.
Room for Improvement: BMC TrueSight faces challenges in implementation complexity, high resource consumption, and expensive licensing. Improvement areas include streamlined setup processes and more competitive pricing. It would also benefit from enhanced cloud monitoring capabilities. Dynatrace, while powerful, could improve its pricing model and network segmentation capabilities. More robust documentation would be beneficial. Both solutions need increased flexibility and user-friendly interfaces; however, TrueSight has a more urgent requirement to simplify deployment processes.
Ease of Deployment and Customer Service: BMC TrueSight primarily uses on-premises deployment, which requires substantial resources for installation. Users report mixed experiences with its technical support. In contrast, Dynatrace offers flexible deployment options including cloud services. Its setup is known to be user-friendly, and customer service is proactive, offering reliable assistance, making Dynamo more accessible for diverse users.
Pricing and ROI: BMC TrueSight is robust with significant integration capabilities but criticized for its high and complex licensing costs, making it less suitable for smaller installations. Dynatrace, though also expensive, justifies its cost with AI-driven insights and comprehensive monitoring capabilities. Many users report that Dynatrace's advanced features provide value, leading to faster ROI through improved efficiencies and reduced incident response times.
ROI is hard to specify; however, incidents like impending ransomware attacks highlight its value, though those are exceptional events.
Their support is very fast and effective.
They have a good reputation, and the support is commendable.
For Dynatrace tech support, we have a dedicated team here, which is easily reachable.
If it's an enterprise, increasing the number of instances doesn’t pose problems.
Generally, all are stable at ninety-nine point nine nine percent, but if the underlying infrastructure is not deployed correctly, stability may be problematic.
There have been no stability issues with Dynatrace.
The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
I'm specifically looking at AIOps and how we can monitor AIOps-related things, considering we have LLMs and all that stuff.
They have been the pioneers from inception, and they remain at the top of the Gartner chart.
Dynatrace is known to be costly, which delayed its integration into our system.
If I would ask you to rate price from 1 to 10, where 1 is cheap and 10 is expensive, how many points would you give to it?
The integration with Power BI for generating detailed reports is a standout feature.
Dynatrace's AI-driven Davis engine absolutely helps identify performance issues by showing root cause analysis for us up to 200%; whatever is integrated, if it is visible, it can stitch and show.
Graduation features offered by Dynatrace provide a single view and can connect with many other monitoring systems.
| Product | Market Share (%) |
|---|---|
| Dynatrace | 8.8% |
| BMC TrueSight Operations Management | 0.7% |
| Other | 90.5% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 77 |
| Midsize Enterprise | 50 |
| Large Enterprise | 287 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.
Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:
What does Dynatrace offer?
Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:
Reviews from Real Users
Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.
Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."
A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."
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