Spiceworks and BMC Helix Discovery provide IT management solutions. Spiceworks targets small to medium-sized businesses with its free offering, while BMC Helix Discovery is suited for large enterprises with its advanced features, making it a strong contender for comprehensive infrastructure management.
Features: Spiceworks offers a free inventory management system with network scanning, basic time and cost tracking, and a community-supported help desk suitable for SMBs. BMC Helix Discovery provides in-depth asset discovery, dependency mapping, and integration with ITSM tools, offering enterprises critical insights into their infrastructure.
Room for Improvement: Spiceworks users call for enhanced monitoring tools, better network inventory, and improved ticketing for larger environments, along with enterprise-level scalability. BMC Helix Discovery could be improved with better client-side discovery and cloud platform scanning, as well as more intuitive customization options and smoother integration processes.
Ease of Deployment and Customer Service: Spiceworks supports on-premises and public cloud deployments, ideal for SMBs, with robust community support, though more direct service options are demanded by some users. BMC Helix Discovery offers hybrid and public cloud deployment options, crucial for complex enterprises, and users value its professional technical support for intricate infrastructure needs.
Pricing and ROI: Spiceworks' free model delivers an unbeatable ROI for SMBs needing affordable IT management without the hassle, while BMC Helix Discovery demands a significant investment, offering powerful features that, despite their cost, provide strong value for enterprises capable of maximizing its capabilities.
BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment.
When opening a severity one ticket, they respond within four to six hours, which is commendable.
The response has been satisfactory, though improvements could be made in response time and overall competence.
In the past four to six years, I cannot recall encountering any bugs.
I would like to see a lower price and better technical support.
It uses a Berkeley database, and the query language is not easy to master for performing complex queries.
The price is about twelve per license per year, and the support is included.
This is very useful for compliance as it helps in audits by providing a comprehensive view of all assets and software.
What we're looking for and trying to move towards is autonomous operations so that AI is implemented to suggest resolutions and to quickly identify faults or repeated patterns with no human intervention.
The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction.
Additionally, it is free software.
BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
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